Rizaldy A. Macalindol

I-16 RSG Town homes Osmena St. Rosario Pasig City

Contact Nos.: 0956-476-6969

E-mail Address: [email protected]

CAREER OBJECTIVE:

“To apply obtained knowledge that will enriched the company’s goal.”

EDUCATIONAL BACKGROUND:

Tertiary                        B.S. Computer Engineering                         2001-2006

STI College Batangas

Secondary                   Mataas Na Paaralang Mabini                      1994-1998

High school Batangas City

WORK EXPERIENCE:

TELEPERFORMANCE Company

HR-CCMS Supervisor

(November 17, 2014 up to present)

-responsible for leading a team processing benefit requests, call offs and scheduling using CCMS system.

-work on special projects as needed

-coordinate and collaborate with work force management to ensure smooth functioning of the production environment

CCMS Helpdesk Analyst

(August 20, 2012-November 17, 2014)

-provides solutions using CCMS database and creating tickets and escalations.

-performing task from Payroll

DELL PRINTERS and COMPUTERS

Technical Support Representative

(July 4, 2011 –August 20, 2012)

– Printer and computer set up through wireless network and using Ethernet cable, modem                   and router.

– Assisting Customer on a network environment and software/programs issues

– Troubleshoot issues with printer hardware, software applications and network

– Monitor and Evaluate calls of my team as a QA Analyst

SANDISK ACCOUNT

Level 2 Technical Support Representative

(July 14, 2008 – June 30 , 2011)

-Provides tools to use and apply for troubleshooting.

-Handles trainees to train and understand about technical problems of the product.

Technical Support Representative

(Nov 20, 2006 – July 14, 2008)

– Provides technical assistance for SanDisk products (Email, Chat and Voice)

– Responds to customer’s inquiries.

MABINI COLLEGE OF BATANGAS

Computer Instructor

(June 13 – October 13, 2006)

-Handled Computer Programming, Information Communication Technology (ICT) and Introduction in Computer.

ON THE JOB TRAINING:

Petron Terminal Batangas

– System Maintenance

– System Encoder

SEMINARS ATTENDED:

Linux and Open Solutions

STI College Batangas

Noble St. Batangas City

October 22, 2005

Cutting Edge in I.T. Seminar

STI College Batangas

Noble St. Batangas City

October 8, 2005

Mobile Technology and Wireless Networking

AREN COMPUTER SERVICES

#913 Nicanor Reyes St. Sampaloc Manila

September 10, 2005

PC Hardware and Troubleshooting

AREN COMPUTER SERVICES

#913 Nicanor Reyes St. Sampaloc Manila

September 10, 2005

Parallel Port Interfacing using Visual Basic

STI College Batangas

Noble St. Batangas City

September 4, 2005

PERSONAL DATA:

Name:                          Rizaldy A. Macalindol

Age:                            37

Address:                      I-16 RSG Townhomes Osmena St. Rosario Pasig City

Birth date:                   June 19, 1981

Height:                        172cm.

Weight:                       120lbs.

Dialects:                      English, Tagalog

Skills:                          PC Trouble Shooting, Network Administration, Oral Communication

Programming:              Microsoft Visual Basic, Assembly Language, MS Office (Excel, Word,

Powerpoint)