• Assistant Team Leader
• Escalation Officer
• Straight Top Agent
• A certified SME for both Level 1 and Level 2 (Subject Matter Expert)
• Highly trained for Healthcare benefits and coverage of the insurance especially claims.
• Ensure that excellent client servicing is achieved and maintain to any given captive insurance or reinsurance company allocated to your Client Service Team.
• Ability to remain focus and to work under pressure.
• Qualified and result driven professional experience encompassing customer/clients service operations.