ROBERT A. MESA

C/o Toyota Service Center, Al Quoz branch, DUBAI

Mobile No. +971509235827

Email   : [email protected]

CAREER PROFILE:

v  Ability to work under pressure in fast paced, time sensitive environment

v  Detail oriented and resourceful in completion of task required and learns new concepts and proven record of reliability and responsibility.

OBJECTIVE

To be a vibrant professional, working in a challenging position that would enable me to enhance and utilize my skills, abilities and experiences and professionally competent and responsive to the company.

WORK EXPERIENCES

July 2008 to Present

Company      =       Al-Futtaim Motors Company L.L.C (Toyota)

Dubai, U.A.E

Position         =       Warranty Costing Administrator

Division         =       Service Department

DUTIES AND RESPONSIBILITIES

Ø  Prepare and maintain all warranty documents according to distributor and manufacturer requirements.

Ø  Approve all  job eligible for warranty repair

Ø  Responsible in handling all warranty concern in Dubai branch, evaluating warranty claims and making sure that it is under TMC warranty policy and procedure by checking properly in term of warranty claim type, detailed components, operation nos., time claim and failure details.

Ø  Assisting the workshop foreman and provide guidance on warranty coverage

Ø  Processing all warranty claims, reconcile warranty claims using SAP system and submitting claims through TMC Warranty Interface

Ø  Identifying outstanding warranty claims, investigating causes of rejection, rectifying the cause of errors and resubmitting

Ø  Deal with TMC warranty authorities and facilitate to obtain necessary approval (Pre Repair Authorization)

Ø  Raising new technical issue and coordinating with Al Futtaim Technical Service Operation Department (TSOD)

Ø  Assisting on campaign completion of all the vehicles under branch jurisdiction

Ø  Arranging warranty parts with proper tagging system in a well organize and orderly manner warranty room

Ø  Documentation and maintain necessary warranty records and making sure that it is ready for monthly and annual warranty audit by TMC area technical and warranty manager

Ø  Coordinate with manufacturer for submission of warranty claims and timely receipts of approved claims.

Ø  Ensure customer satisfaction and compliance to all warranty specifications

November 2002 to May 07, 2008

Company      =       Pag-IBIG Fund (Davao Branch, Philippines)

Position         =       Account Management Specialist

Division         =       Loans, Contributions, Management & Recovery Division

DUTIES AND RESPONSIBILITIES

Ø  Prepare positive billing statement, reminder letters and demand letters for all updated and delinquent housing loan accounts.

Ø  Review and process payment from clients and extracting from the system and posted in their individual ledgers.

Ø  Review and checked clients payment on monthly basis and update schedule and reconciliation entries.

Ø  Responsible for monitoring and analyzing various schedules on year to date report to be submitted to group finance operation.

Ø  Maintain tight control over inter-branch transactions and follow up for unaccepted invoices/debit on inconsistencies and lags in recoveries.

Ø  Handle on account payables and receivable, assisting in preparation and formulating of monthly financial statement and internal control.

Ø  Prepare monthly corporate plan & penalty condonation report.

Ø  Entertain walk-in and telephone queries for housing loan applicants.

Ø  Do other related job with the instruction by the Division Chief

EDUCATIONAL QUALIFICATION

Bachelor of Business Administration – Accounting

Northeastern Mindanao Colleges

Surigao City, Philippines

Computer Programming

Peoples Electronic Servicing

C.M. Recto Ave., Davao City, Philippines

SKILLS / TRAININGS

Basic Ingress system, SAP system, Fox pro and Microsoft office (excel,    word, power point) Internet e-mail/surfing

PERSONAL INFORMATION

Ø  Citizenship     :         Filipino

Ø  Religion         :         Catholic

Ø  Civil Status     :         Married

Ø  Weight          :         160 lbs.

Ø  Height           :         5”5

Ø  Visa Status     :         Residence Visa

CHARACTER REFERENCES

Mr. Malony Santiago –   TSOD Warranty Supervisor – Aftersales

Mr. Jessie Patayan    –   General Foreman – Dubai 2 Branch – Aftersales

Mr. Jayson Quilala    –   Lexus Regional Aftersales Manager – Aftersales

ROBERT A. MESA

C/o Toyota Service Center, Al Quoz branch, DUBAI

Mobile No. +971509235827

Email   : [email protected]

CAREER PROFILE:

v  Ability to work under pressure in fast paced, time sensitive environment

v  Detail oriented and resourceful in completion of task required and learns new concepts and proven record of reliability and responsibility.

OBJECTIVE

To be a vibrant professional, working in a challenging position that would enable me to enhance and utilize my skills, abilities and experiences and professionally competent and responsive to the company.

WORK EXPERIENCES

July 2008 to Present

Company      =       Al-Futtaim Motors Company L.L.C (Toyota)

Dubai, U.A.E

Position         =       Warranty Costing Administrator

Division         =       Service Department

DUTIES AND RESPONSIBILITIES

Ø  Prepare and maintain all warranty documents according to distributor and manufacturer requirements.

Ø  Approve all  job eligible for warranty repair

Ø  Responsible in handling all warranty concern in Dubai branch, evaluating warranty claims and making sure that it is under TMC warranty policy and procedure by checking properly in term of warranty claim type, detailed components, operation nos., time claim and failure details.

Ø  Assisting the workshop foreman and provide guidance on warranty coverage

Ø  Processing all warranty claims, reconcile warranty claims using SAP system and submitting claims through TMC Warranty Interface

Ø  Identifying outstanding warranty claims, investigating causes of rejection, rectifying the cause of errors and resubmitting

Ø  Deal with TMC warranty authorities and facilitate to obtain necessary approval (Pre Repair Authorization)

Ø  Raising new technical issue and coordinating with Al Futtaim Technical Service Operation Department (TSOD)

Ø  Assisting on campaign completion of all the vehicles under branch jurisdiction

Ø  Arranging warranty parts with proper tagging system in a well organize and orderly manner warranty room

Ø  Documentation and maintain necessary warranty records and making sure that it is ready for monthly and annual warranty audit by TMC area technical and warranty manager

Ø  Coordinate with manufacturer for submission of warranty claims and timely receipts of approved claims.

Ø  Ensure customer satisfaction and compliance to all warranty specifications

November 2002 to May 07, 2008

Company      =       Pag-IBIG Fund (Davao Branch, Philippines)

Position         =       Account Management Specialist

Division         =       Loans, Contributions, Management & Recovery Division

DUTIES AND RESPONSIBILITIES

Ø  Prepare positive billing statement, reminder letters and demand letters for all updated and delinquent housing loan accounts.

Ø  Review and process payment from clients and extracting from the system and posted in their individual ledgers.

Ø  Review and checked clients payment on monthly basis and update schedule and reconciliation entries.

Ø  Responsible for monitoring and analyzing various schedules on year to date report to be submitted to group finance operation.

Ø  Maintain tight control over inter-branch transactions and follow up for unaccepted invoices/debit on inconsistencies and lags in recoveries.

Ø  Handle on account payables and receivable, assisting in preparation and formulating of monthly financial statement and internal control.

Ø  Prepare monthly corporate plan & penalty condonation report.

Ø  Entertain walk-in and telephone queries for housing loan applicants.

Ø  Do other related job with the instruction by the Division Chief

EDUCATIONAL QUALIFICATION

Bachelor of Business Administration – Accounting

Northeastern Mindanao Colleges

Surigao City, Philippines

Computer Programming

Peoples Electronic Servicing

C.M. Recto Ave., Davao City, Philippines

SKILLS / TRAININGS

Basic Ingress system, SAP system, Fox pro and Microsoft office (excel,    word, power point) Internet e-mail/surfing

PERSONAL INFORMATION

Ø  Citizenship     :         Filipino

Ø  Religion         :         Catholic

Ø  Civil Status     :         Married

Ø  Weight          :         160 lbs.

Ø  Height           :         5”5

Ø  Visa Status     :         Residence Visa

CHARACTER REFERENCES

Mr. Malony Santiago –   TSOD Warranty Supervisor – Aftersales

Mr. Jessie Patayan    –   General Foreman – Dubai 2 Branch – Aftersales

Mr. Jayson Quilala    –   Lexus Regional Aftersales Manager – Aftersales