Rochelle S. Lelis

Block 3 Lot 6, Citivillehomes Subdivision, Tungkong Mangga,

San Jose Del Monte, Bulacan, Philippines 3203

Mobile No.: (63916) 6531770

Email Add: [email protected]

PERSONAL INFORMATION

Permanent Address    :Block 3 Lot 6, Citivillehomes Subdivision, Tungkong Mangga, San Jose Del Monte, Bulacan, Philippines 3203

Birthdate        :  January 03, 1983

Birth Place         :  Gapan, Nueva Ecija

Height             :  5’3”

Weight             :  120 lbs.

Sex             :  Female

Civil Status         :  Married

Religion        :  Iglesia Ni Cristo (Church of Christ)

Nationality         :  Filipino

BENEFICIARY

Beneficiary Name    :  Lelis, Juanito Jr. Villote

Relationship         :  Spouse

Permanent Address    :   Block 3 Lot 6, Citivillehomes Subdivision, Tungkong Mangga, San       Jose Del Monte, Bulacan 3023

Tel. No.         :  (63) 9166531770

CHILDREN

Lelis, Russell John Salvador            Birthday:  April 26, 2004

Birth Place:  Gapan, Nueva Ecija

Civil Status:  Single

Occupation:   Student

DEPENDENTS:

Mother:  Salvador, Elvira Manalang        Birthday:  October 15,1955

Birth Place:  Gapan, Nueva Ecija

Occupation:  Store/Ricefield owner

BROTHERS / SISTERS

Brother:  Salvador, Eliezer Manalang        Birthday:  September 16, 1981

Birth Place:  Gapan, Nueva Ecija

Civil Status:  Married

Occupation:  Company Driver

Brother:  Salvador, Leonell Manalang        Birthday:  February 08, 1984

Birth Place:  Gapan, Nueva Ecija

Civil Status:  Married

Occupation:   Freelance Heavy Equipment      Operator

EDUCATIONAL BACKGROUND

Elementary                                       Year [From] – [To]

School: Mahipon Elementary School                 1988 – 1994

Address: Brgy Mahipon, Gapan City, Nueva Ecija, Philippines

Secondary

School: San Roque High School                                      1994 – 1998

Address: San Roque, Gapan City, Nueva Ecija, Philippines

College

Course:  Bachelor of Science in Business Administration

major in Management (Graduate)                                                       1998 – 2002

School:  New Era University

Address:  Central Avenue, Diliman, Quezon City, Philippines

EMPLOYMENT HISTORY

Position:  Butcher

Company:  Synergy Experts Labor Services Cooperative/Robina Farms

Address:  Nova-Susano bldg, Novaliches, Quezon City

Date:  September 2018– Up to Present

Reason for Leaving:  Presently Employed

Job Description/Duties and Responsibilities

Applies food safety, proper hygiene and sanitation.
Use of knife handling skills.
Operation and maintenance of meat cutting equipments such as meat grinder, meat slicer and band saw.
Application of knowledge about primal cuts, trimming, deboning and retailing of different meat cuts.
Prepares retail cuts as per standard sizes and as per customer request.
Practice of customer service and professionalism at work.
Knowledge in basic meat processing applied in preparing marinated meats.

Position:  Customer Service Associate/Advisor

Company:  Concentrix Daksh Services Philippines Corporation (Citi-Sears Account)

Address:  Bldg F, UP-Ayala Technohub, Diliman, Quezon City, Philippines

Date:  February 2018 – July 2018

Reason for Leaving:  Had to take care of property documents for Aunt.

Job Description/ Duties and Responsibilities

Credit Services provider for a financial account/ Company.
Provides basic information and process customer payments over the phone, updating changes on customers’ accounts and offering promotions and basic knowledge about managing their account online.

Position:  Collections Associate

Company: HSBC Electronic Data Processing Phils ( Marks and Spencers Bank Account)

Address:  Bldg C, UP-Ayala Technohub, Diliman, Quezon City, Philippines

Date:  March 2017 – November 2017

Reason for Leaving:  Husband was unemployed. Salary was not enough to cover  expenses.

Job Description / Duties and Responsibilities

Makes outbound call to customers with past due balance on their account.
Receive calls from customers with collections inquiry and intention to pay.
Receives debit payment over the phone from inbound calling customers.
Suggests the most accurate and applicable payment plan after getting to know customer needs and financial situation.

Position:  Butcher

Company:  Paramount Human Resource Multipurpose Coop/ NorthStar Meat Merchants Inc

Address:  North Edsa, Quezon City, Philippines

Date:  June 2016 – February 2017

Reason for Leaving:  Husband lost his job. Had to find a higher paying job.

Job Description/Duties and Responsibilities

Applies food safety, proper hygiene and sanitation.
Use of knife handling skills.
Operation and maintenance of meat cutting equipments such as meat grinder, meat slicer and band saw.
Application of knowledge about primal cuts, trimming, deboning and retailing of different meat cuts.
Prepares retail cuts as per standard sizes and as per customer request.
Practice of customer service and professionalism at work.
Knowledge in basic meat processing applied in preparing marinated meats.

Position:  Customer Service Representative

Company:  Convergys Philippines Services Corporation (Dun and Bradstreet Account)

Address:  Bldg D, UP-Ayala Technohub, Diliman, Quezon City, Philippines

Date:  October 2011 – March 2016

Reason for Leaving:  Studied Butchery/Meat Cutting

Job Description / Duties and Responsibilities

Answered calls from inquiring customers.
Did troubleshooting over the phone for electronic issues related to TV, internet and phone line service disruptions.
Forward concerns to the proper department to better serve customer needs.
Did follow up calls to make sure the problems were resolved.
Called businesses for confirmation of basic business information.
Built business reports using hierarchy of online sources.
Cross –trained to different Lines of Businesses within the same account and became a “Universal agent”.

Position:  Retail Electronics Salesperson

Company:  Hebert Enterprises Ltd

Address:  High Prairie, Alberta, Canada

Date:  July 2008 – June 2010

Reason for Leaving:  End of Contract

Job Description/ Duties and Responsibilities

Customer service oriented.
Operating the tills to process payments of items.
Shipped and received freights.
Stocked and maintained shelves display.
Maintained cleanliness of the store.
Answered phone calls for customer inquiries.
Did the ordering of stocks.
Dealt with warranty issues of electronic items for customers.
Bookkeeping entries.

Position: Retail Sales Coordinator

Company:  Abenson Inc

Address:  Gapan, Nueva Ecija, Philippines

Date:  November 2006 – June 2008

Reason for Leaving:  To work at Hebert Enterprises Ltd in Alberta Canada.

Job Description / Duties and Responsibilities

Responsible in keeping the assigned area clean and organized.
Made sure that visual merchandising was applied.
Assisted customers and answer questions for their shopping needs.
Demonstrate products and features then eventually sold the appliances.
Monitored number of stocks, recommend quantity and which items to be maintained on a weekly basis.

Position:  Cashier

Company:  SM Mart Inc.

Address:  Makati City, Philippines

Date:  Marxh 2003 – August 2003

Reason for Leaving:  End of Contract

Job Description/Duties and Responsibilities

Mainly responsible in running the tills/cash register and issued sales receipts.
Assisted customers by providing information for their shopping needs.
Maintained cleanliness and order in the assigned area.

TRAININGS / SEMINARS ATTENDED

Training Center:  eSynergy International               Duration: April 05, 2016 to May 07, 2016

Address: Imus, Cavite, Philippines

Title: Butchering Operations / Meat Cutting Course and Basic Meat Processing

Training Center:  Care-Giver Training Centre, Inc.         Duration: April 09, 2002 to Nov 14, 2002

Address: Pasig City, Philippines

Title: Caregiver Training Course which includes:

Nursing skills
Home Management
Infant/Child and Elderly care
Personality and Behavioral Enhancement
Communication skills
First aid and Basic Life Support (CPR)
OJT at Concordia Childrens Services, Copacabana Apartment Hotel and Golden Acres, Home for the Aged.

SPECIAL SKILLS / INTERESTS

Skilled in Butchering/Meat cutting and processing.
Knowlwdge in  computer applications like MS Word, MS Excel.
Well-versed in oral and written English and Filipino.

CHARACTER REFERENCES

Mr. Roland Padiernos

Operations Manager

Concentrix Daksh Services Philippines Corporation (Citi-Sears Account)

Contact No. (63943)1334422

Ms. Romelyn Celeste

Assistant Manager for Operations

HSBC Electronic Data Processing Phils (Marks and Spencers Bank Account)

Contact No. (63917)8039978

Mr. Eduardo Rodriguez

Coordinator

Northstar Meat Merchants Inc

Contact no. (63925)5589160

Mr. Joselito Perez

Senior Customer Service Representative

Convergys Philippines Services Corporation (Dun and Bradstreet Account)

Contact no. (63919)5008903

Ms. Edwina Ayles

Manager/Owner

Hebert Enterprises Ltd

Contact no. (1780)5230040