Rodel Fernandez Catura
Block 4 Lot 5, P. Roxas Street,
Commonwealth Heights Subdivision,
Commonwealth Avenue, Quezon City
Metro Manila, Philippines. 1121
Mobile: +63 916.476.98.37
Email: [email protected]

Work Experience:

Uber/Grab Driver-Partner – 12F Wilcon IT Hub 2251, Chino Roces Ave., Makati City. (May 2017 – Present)
• Maintain 4.9 star customer satisfactions on 120+ trips.
• Ensured that customer arrived safely and timely to their destination.
• Consistently earned top-tier incentives by reaching performance targets.
• Organized driver meetups and mentored new drivers.

System Administrator – Dolmar Property Ventures Inc. 3F Dolmar Bldg., Brgy Wack-Wack, EDSA Avenue, Mandaluyong City. (September 2010 – October 2017)
• Perform daily system and security monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.
• Installs new / rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements.
• Troubleshooting TCP/IP issues related to servers, desktops and network traffic and security.
• Investigates and resolves data and network problems as well as provides support for end-users.
• Apply patches / upgrades on a regular basis, and upgrade administrative tools and utilities. Repair and recover from hardware or software failures.
• Research and recommend innovative, and where possible automated approaches for system administration tasks.

Strategic Networks, Incorporated. (Client Site Service – Senior IT Engineer for Hewlett Packard Philippines. 36F Robinson’s Summit Building, Ayala Avenue, Makati City. (September 2008 – September 2010)
• Provide onsite and phone support on different clients regarding installation and setup of switches, routers, servers, desktop and network printers. (Client site: ING Bank, Citibank, Nokia Siemens, Ericsson, British American Tobacco, 3M, Kone, Cisco, JG Summit, Thompson Reuters, Unilab.)

Project Consultant – SAS Institute, Philippines. 21F Equitable Center, Paseo de Roxas, Ayala Avenue, Makati City. (September 2007 – August 2008)
• Create analysis datasets and Business Intelligence report from raw datasets.
• Worked on team that rewrote Anti Money Laundering Detection,
• Installs, configure, and troubleshoot SAS base application.
• Provide compliance department with accurate and up to date reports in support of reporting requirements to BSP.

Senior Service Engineer – Reuters Limited, Incorporated. 18F Tower 1, Enterprise Center, Ayala Avenue, Makati City. (May 2006 – September 2007)
• Provide technical support via phone and onsite for software products, answer technical inquiries, diagnose reported problems or configuration issues, recommend possible solutions, follow issue through to resolution or escalate if no resolution can be found.
• Installs, configures, troubleshoots, and maintains Cisco router, switch and servers.
• Configure, setup, install, and aligning of Satellite dish and receiver.
• Provide hands on and remote support/troubleshooting of Reuters Dealing server, Workstations and 3000 xtra Application.
• Perform updates and upgrade to customer’s sites either remotely or onsite.

IT Engineer – Tooncity Animation, Incorporated. FMF Building, 126 Pioneer Street, Mandaluyong City. (January 2005 – April 2006)
• Maintains the daily operation of Linux and Windows OS based desktop systems, applications and network infrastructure.
• Establishes and maintains user account privileges, performs network administration, and sets access permissions for network resources.
• Troubleshooting TCP/IP issues related to servers, desktops and monitors network traffic and security.
• Investigates and resolves data and network problems as well as provides support for end-users.
• Perform server backup and recovery support.
• Ensures operation of equipment and network by completing preventive maintenance and tests following equipment manufacturer guidelines.
• Recommends equipment selection and purchase.
• Performs miscellaneous job-related duties as assigned.

Technical Support Engineer – Sykes Asia, Incorporated. Robinson’s Summit Center, Ayala Avenue, Makati City. (September 2000 – December 2004)
• Handles customer inquiries via phone, provide general information, technical specifications of the products to emphasize product features as well as benefits for users.
• Troubleshoots and identifies the root cause, then provide solution to resolve the problem to minimize merchandise returns. Follows up to ensure all cases are closed satisfactory.
• Supports and coordinates with other departments on technical related issues to ensure customer satisfaction and company goals.
• Escalates high-level problems to Technical Support Supervisor and performs other technical support functions and activities as assigned.
• Advise, assist, and resolve customers billing problem via email, and provide product features, information and other promotions.

Junior Programmer/Converter – Innodata Philippines Incorporated. Faraday Street, corner South Super Hi-way, Makati City. (April 1999 – September 2000)
• Create macro programs on different projects and make project orientation to users, including system usage and other technical matters.
• Convert and code programs from HTML format into desired file format using a utility program, folio search and replace (FSR).
• Supervised project distribution to operational users.
• Compare, scan, format, edit, parse, type reading, proofreading all converted files.

Skills & Knowledge’s
• Experienced in the installation, configuration and networking of Linux, Windows 2008 & 2012 Server and Active Directory.
• Experienced in the installation, configuration and troubleshooting of printers, SCSI, hard disk drives, modems, disk drives, other peripherals (network printers, CCTV cameras, scanners, web camera, fax machines, switch/hubs, etc.)
• Experienced in designing structured cabling.
• Knowledge of using different Programming Language such as: .NET, Visual Basic, C++, SAS, PERL, HTML, SQL, Power Builder, FoxPro, COBOL, UNIX shells/scripts; Operating Systems: Windows NT/2000/XP/Vista, Linux, Unix; Multimedia Software: Macromedia Flash, Dream Weaver, Maya, Adobe Photoshop, Corel Draw.
• Networking skills and functional understanding for troubleshooting problems.
• Effective team player, focused and hard working; able to troubleshoot complex problems and get the job done.
• Able to work with minimal supervision.

Education

Bachelor of Science in Computer Science
May 1994 – April 2000 AMA Computer University; Project 8, Quezon City

Training & Seminars Attended
• SAS Programming Essentials I & Programming II Manipulating data
• SQL Processing with SAS & SAS Macro Programming
• Querying & Reporting using SAS Enterprise Guide
• Creating & Exploiting OLAP using the SAS System
• Introduction to SAS Business Intelligence Application for Reporting & Analysis
• Using SAS Web Report Studio for Thin-Client Reporting
• Using SAS Information Map Studio to create Information Maps
• Computer Networking and Administration of Windows 2000 Server/Workstation.
• Installation and Alignment of Satellite Dish & Receiver
• Reuters Dealing Server/Workstations Installation & Troubleshooting
• Reuters 3000 Xtra Application Configuration
• Cisco 1: Networking Fundamentals.
• Cisco Basic Configuration and Routing & Pix firewall
• PC Troubleshooting and Repair.
• Database Management Systems and Analysis.
• LAN/WAN Network Design and Optimization.
• Maya 3D Animation and Design.