RODEL F. BALATON, CSP
Lot 18, Block 18, Our Lady of Fatima Village, San Jose,

Pili, Camarines Sur, 4418, Philippines

+639056915846 / +639334801577

Email Add  :  [email protected]

Skype ID    :  rodj.balaton

Passport:  EC2242173            Valid until:   September 28, 2019
QUALIFICATIONS PROFILE:

Detail Oriented and thoughtful professional, prepared to excel in any field he might involve with and very much willing to contribute in promoting the Institution’s Mission and Objectives to meet certain expectations.

CORE COMPETENCIES:
Ø  SECURITY / SURVEILLANCE:   Manage, Supervise and facilitates recruitment of Security personnel and ensure strict implementation and compliance on set Guidelines, Company policies and Procedures. Conducts investigation, Surveillance/Intelligence or counter intelligence operations within Company premises under proper guidance / clearance from Company executives.

Ø  CUSTOMER SERVICE:  Giving resolution on customers concerns, problems and complaints.  Thus, providing them with an excellent and one of a kind experience to ensure customer satisfaction and retention.

Ø  HEALTH:  Providing basic techniques and responses as emergency situation arises.

Ø

Ø  COMPUTERS and ADMINISTRATION:  Prepare Technical reports for documentation and assist in the utilization of various softwares and applications, Lotus, Microsoft Office/excel, Open Office.

Ø  Management/Supervision, Recruitment, Surveillance and Administration, dedicated for clear communication and presentations. Thus, focuses on maintaining an exceptional rate of productivity, accuracy and efficiency with value on integrity.

EDUCATIONAL BACKGROUND:
Ø  CERTIFIED SECURITY PROFESSIONAL (CSP)

Philippine Society for Industrial Security, Bayviewpark Hotel, Roxas Blvd, Manila, Philippines (April  11- 30, 2011)

Ø  BS DEGREE IN NURSING

Universidad de Sta. Isabel, Naga City, Philippines  (June 2003 – March 2007)

Ø
AB DEGREE IN POLITICAL SCIENCE

University of Nueva Caceres, Naga City, Philippines (June 1998 – March 2003)

SEMINAR & TRAININGS ATTENDED:
 

o   OFFICE MANAGEMENT                                                     –           March 26 – 27, 2012

o   FIRST AID MANAGEMENT & BASIC LIFE SUPPORT     –          February 20 – 24, 2012

o   DISASTER RISK REDUCTION MANAGEMENT                          –           October 19-21, 2011

o   FUNDAMENTALS OF SUPERVISION                               –           September 1 – 2, 2011

o   FIRST AID MNGT. & BASIC LIFE SUPPORT                     –           October 18-21, 2010

o   GUN SAFETY & MARKSMANSHIP SEMINAR                –           July 30-31, 2010

o   BOMB AWARENESS & DETECTION SEMINAR              –           June 26, 2010

o   PROPER GUN HANDLING AND SAFETY SEMINAR    –           March 22, 2010

PROFESSIONAL HIGHLIGHTS AND TRAININGS:
Position           :           GENERAL MANAGER

Company        :           NEW BICOL VETERANS SECURITY AGENCY INC. (Legazpi City, Albay)

Inclusive Date            :           February 4, 2015 to present

Duties & Responsibilities:

§  Responsible to grow, develop and manage the company and ensure that business performance targets are met by achieving high standards of management and that 24 hour quality operations/service is conducted to highest possible standards as prescribed by Philippine Law and Group Office.

§  To grow the business profitably by identifying and targeting suitable new clients and develop business growth strategies.

§  Responsible to the strategic review of the business and ensure provision of Business plans.

§  Ensure that the organization is well positioned in a rapidly evolving and competitive environment by being an agent for ongoing organizational change.

§  Maintain up to date information regarding applicable legislation for security industry affecting the company and ensure legal compliance thereof.

§  Ensure that the guarding service is provided under the agreed terms of a written contract at all times and that the client service contract is in a written place before any service commences.

§  Officially represent the New Bicol Veterans Security Agency Inc. with government agencies, government officials, NGO’s, clients and other stakeholders of the Company.

§  Submits regular reports to the Proprietor/Owner on all salient matters.  Reports shall include anticipating future needs, and recommendations.

Position           :           SECURITY & CONTROL MANAGER

Company        :           LITTON AND COMPANY INC. /LIBERTY CENTER (Mandaluyong M.M.)

RIVERFOREST  DEVT.  CORP.  (Bataan)

Inclusive Date            :           November 18, 2013 to September 22, 2014

Duties & Responsibilities:

§  Organize the Security Units of both Liberty Center and RDC, to fulfill the Security requirements of both sites and advice the management on Security matters.

§  Formulate the Security plan, policy & procedures, orders, instruction of LITCO Management relative to Security.

§  Conduct Security Surveys and inspection to determine weak points of the premises.  Recommend to the management corrective measures to strengthen physical security.

§  Maintain liaison with the Philippine National Police, Bureau of Fire Protection, and other Public Safety agency.

§  Conducts investigation of Incidents involving loss/damage to property, or threat/harm to personnel within the guarded premises with assistance of the local police.

§  Periodically evaluate the performance of the Security guards and their agencies and recommend for their replacement or retention depending on the result of the evaluation.

§  Manage the Office and command center effectively & efficiently.  This includes records management, property control, equipment maintenance, cleanliness & order of the place.

§  Develop and implement written policies, procedures, processes, forms, rules and regulations, and manuals to provide structure, order and control over operational matters.

§  Conducts necessary Surveillance procedures in accordance with the company’s sets of Policies and Standards.

Position           :           CUSTOMER RELATIONS SERVICE / SECURITY SUPERVISOR

Company        :           SM SUPERMALLS / SHOPPING CENTER MANAGEMENT CORP.

SM CITY NAGA (Naga City, Camarines Sur)

Inclusive Date            :           March 21, 2009 – February 5, 2013

Duties & Responsibilities:

§  Serves as the “Management’s Eyes and Ears” and provides immediate and intelligent feedback/information.

§  Assist in ensuring compliance to established security procedures and makes recommendations as to its review and or continued implementation.  Assess, review and conduct Surveillance procedures to ensure that all employees, frontliners and customers adheres to the certain norms, policies and standards to provide a Safe and Secured environment for everyone.

§   Attends to all Customer Concerns and Complaints thus promoting a one of a kind Shopping Experience and valuing CUSTOMER RETENTION.

§  Facilitates recruitment and manage the hiring process of Security personnel for new employment.

Position           :           CUSTOMER SERVICE REPRESENTATIVE

Company        :           STREAM GLOBAL SERVICES / Cingular

AT&T Warranty Service Center ( Libis, Quezon City, Metro Manila)

Inclusive Date            :           January 07, 2008 – January 08, 2009

Duties & Responsibilities:

§  Attends work on graveyard shifts, Receive and attend calls from American / American based customers with guarantee on their satisfaction and provides immediate troubleshooting steps for possible repair of their high tech cellphone and internet related trouble/s and if not repaired, do process online, system generated warranty replacements, provided that they are qualified, based on set guidelines, with assurance on the confidentiality of credit card and account information/s.  Thus, simultaneously recording and notating accounts for reference.

Position           :           SITE SUPERVISOR

Company        :           ESTRADA CONTRACTORS INC. (Camarines Sur)

Inclusive Date            :           September 16, 2003 – December 10, 2006

Duties & Responsibilities:

§  Supervised the daily performance goal of the project workers, ensures coordination on work efforts and follow activity sequence properly.

§  Assures adherence to Construction Safety and Security and validates individual performance and manage payroll activity.

PERSONAL INFORMATION
Age                             :           35 yrs. Old
Gender                       :           Male

Height / Weight      :           5’8”  (173 cm)  / 93 kgs. (205 lbs.)
Civil Status                :           Single
Date of Birth              :           September 9, 1980
Place of Birth            :           Pili, Camarines Sur, Philippines
Parents   :  Father      :           Mr. Domingo B. Balaton Sr.  Occupation     :       Farmer
Mother    :           Mrs. Ana Fibre-Balaton          Occupation                :       Housewife
Religion                     :           Roman Catholic
Nationality                :           Filipino
 

SPECIAL SKILLS:
Ø  Certified Security Professional (CSP)

Ø  Management Skills

Ø  Excellence in English Language both in Verbal and Written

Ø  Excellent Interpersonal Skills

Ø  Knowledgeable on Computer Application and basics

(MS Office, OPEN Office, Lotus Notes, Internet Basics)

Ø  Driving with Philippine Professional Driver’s License (Restrictions 123)

CHARACTER REFERENCES:
 

Ø  MS. REMEDIOS A. GUDA

Admin/ Finance Manager

Litton & Company Inc.

Liberty Center, Shaw Blvd., Mandaluyong City, Metro Manila, Philippines

Contact No. : +639276454803 / +639985592648

Ø  MR. SERGIO ALDRIN A. BUENAVENTURA,CSP

CRS Regional Manager

Customer Relations Service Department

SM City Regional Office, Lucena City, Philippines

Contact No. : +639228089801

Ø  MS.  JAYMEE MARQUEZ
Program Manager

Sutherland Global Services

Provincial Capitol Complex, Pili, Cam. Sur
Contact No. : +639274892033