Rogelio Nallana Nuesca

Rogelio Nallana Nuesca Customer Service Representative

computer skillsProblem-solving skillsVerbal and written English communication skills

I am a multi-coursed person, e.i. engineering, computers, accounting, nursing and technical courses. I am also athletic. I worked as a computer analyst/programmer and technician. I have been a classical guitar teacher, an entrepreneur and a call center agent (customer service representative) in an American financial account for credit cards.

Education

Jun 1979 - Mar 1984 Bachelor of Science in Chemical Engineering, Baguio City, Philippines at Saint Louis University: Passed the Philippine Regulatory Commission board exam
Jun 1991 - Mar 1997 Bachelor of Science in Information & Computer Science at University of the Cordilleras, Baguio City, Philippines: Graduate
Nov 1993 – Aug 1999 Bachelor of Science in Accountancy at University of the Cordilleras, Baguio City, Philippines: 4th year, Undergraduate
Nov 2004 - Mar 2008 Bachelor of Science in Nursing at La Union College of Nursing, Arts & Sciences, City of San Fernando, La Union, Philippines: Graduate
Jun 1995 – Mar 1997 Computer Technician at University of the Cordilleras, Baguio City, Philippines: Graduate
Jun 1994 – Mar 1997 Automotive Mechanic at University of the Cordilleras, Baguio City, Philippines: Graduate
Oct 1990 – Oct 1991 Electrical Technician at Baguio Electronics & Technical Institute, Baguio City, Philippines: Graduate
Jun 1989 – Nov 1990 Electronics Technician at Baguio Electronics & Technical Institute, Baguio City, Philippines: Graduate

Experience

Sept 2008 – Mar 2014 Customer Service Representative at SiTEL Baguio, BCEZ, Loakan Road, Baguio City, Philippines: Handled properly in-bound calls of Capital One U.S. bank credit cardholders by listening to understand, engaging appropriately, acting with ownership, and delivering professionally to resolve their issues and concerns.
Aug 2002 – Oct 2007 Computer Rental Business (Self-employed) at Green Grass Computer Rentals & Services, City of San Fernando, La Union, Philippines: Business management, computer assembly, software installation, network connection, computer upgrade & repair, and bookkeeping.
Jul 1987- Nov 1997 Systems Analyst, Programmer & Technician at RP-German Fruit Tree Project, Guisad Road, Baguio City, Philippines: ●Developed computer programs for data entry and analysis
●Computers assembly, repair, upgrade & maintenance
●Trained end-users in using the computer, the programs and softwares
● Handled the project’s bookkeeping using a software
●Processed Data Analysis using a statistical software