Bontores st. Basak pardo Cebu City, Cebu 6000 (+63)9260057423

[email protected]

ROLLIE JEAN M. BENEMERITO

WORK EXPERIENCE

Medspecialized, Inc.

Virtual Administrator, Medical Assistant

May 2019- Present

Job Description

Provides virtual medical assistance to US medical clinics and healthcare facilities by taking care of various office processes.

Teleperformance , IT park lahug

Customer Service Representative

Healthcare Account

November 2018- May 2019

● Handle Member, Provider, or Sales Agent calls concerning eligibility, benefits, provider information, clinical inquiries, pharmacy needs, and billing inquiries.

● . Coordinates membership changes such as member s primary care physician.

● . May participate in quality and efficiency workgroups to continuously improve quality member/customer satisfaction

● . Comprehensive resolution of pharmacy calls concerning benefit coverage, co-pays, formulary coverage, vacation overrides, and utilization management requirements.

Surgilight ,Sm Seaside cebu

Aesthetician/Branch Supervisor

November 2015- April 2018

● 1. Ensure that you maintain proper rapport with patients

● 2. Handle patient inquiries and concerns.

● 3. Work with management with regards to proper implementation of promos and discounts.

● 4. Effectively respond and manage complaints of irritant clients and immediately report to management for proper intervention.

City Health Office,Gingoog city

Assistant Nurse Coordinator

January 2011- February 2013

● Perform and/or coordinate clinical activities in accordance with patient care plans

● . Track and assess patient conditions and assist in the development and adjustment of care plans.

● . Educate patients and families on procedures, treatment options, and symptom management.

EDUCATION

Chris The King College, Gingoog

Midwifery (June 2007- March 2010)

Gingoog city, Misamis Oriental 9014

AWARDS Best Employee 2013 Encoder Metro warehouse

SKILLS: Leadership, Adaptability , Independent , Responsible , Multi-tasker