As a hard working and motivating individual, my objective is to establish any recreational and health programs that would benefit to the community and also to share my knowledge and skills to each individual who become part of the society.
Service Leader (Sports & Recreation) July 2011 – Present
Examine injured persons and administer first aid or cardiopulmonary resuscitation, if necessary, using training and medical supplies and equipment.
Contact emergency medical personnel in case of serious injury.
Rescue distressed persons, using rescue techniques and equipment.
Instruct guests in jet skiing, swimming or other recreational activities and provide safety precaution information.
Patrol or monitor recreational areas such as trails, slopes, and swimming areas, on foot, or from towers.
Complete and maintain records of weather and beach conditions, emergency medical treatments performed, and other relevant incident information.
Maintain quality of pool water by testing chemical levels.
Warn recreational guests of inclement weather, unsafe areas, or illegal conduct.
Observe activities in assigned areas, using binoculars, to detect hazards, disturbances, or safety infractions.
Inspect recreational equipment, such as rope tows, for safety hazards and damage or wear.
Inspect recreational facilities for cleanliness.
Provide assistance with staff selection, training, and supervision.
Provide assistance in the safe use of equipment, such as jet skis and non-motorized equipments.
Checks all daily endorsements and takes action on them.
Scheduling and ensuring the sufficient manning in all areas.
Inspects all areas and reports any operational concerns to the Sports & Recreation Manager.
Assists the Sports & Recreation Manager in imposing discipline to all staff.
Conducts daily briefings with all staff to cascade information and operational concerns.
Practices and role-models the Guiding Principles and the Core Values of Shangri-La Hospitality.
Be environmental friendly, reduce waste, recycle when possible, and reuse whenever applicable.
Shangri-la mactan resort & spa
Service Leader (Entertainment) June 2010 – July 2011
Ensures safety of all customers.
Ensures satisfaction of all customers.
Lead the team in their daily responsibilities and let them be more productive by delegating the tasks that would fit to them.
Ensures that associates are behaving in a professional manner, and all disciplinary issues are dealt with accordingly.
Briefs the staff on safety procedures on a daily basis.
Ensures that maintenance checks are carried out both daily and weekly.
Make sure that housekeeping is done on an on-going basis and at the end of the day.
Assists at peak times in the areas that require help.
Organizes staff refresher trainings as and when required.
Implements appropriate scheduling and duty roster management to ensure staff on duty at any given time corresponds with expected business volume.
Continuously reminds staff of performance targets, monitors staff performance, ensures documentation of both positive and negative performance indicators in preparation for the formal performance review.
In the absence of my manager and my co-service leader, handling the department is much more critical especially if you’re doing a decision making on that particular day.
Keep records of merchandise distributed and money collected.
Collect coins and bills from machines, prepare invoices, and settle accounts with concessionaires.
Make service calls to maintain and repair machines.
Inspect machines and meters to determine causes of malfunctions and fix minor problems such as stuck products.
Test machines to determine proper functioning.
Contact other repair personnel or make arrangements for the removal of machines in cases where major repairs are required.
Record transaction information on forms or logs, and notify designated personnel of discrepancies.
Maintain records of machine maintenance and repair.
Resolve customer or employee complaints.
Perform paperwork required for monetary transactions.
Greet customers and ask about the quality of service they are receiving.
Record, issue receipts for, and pays off bets.
Shangri-la mactan resort & spa
Service Associate (Entertainment) May 2006 – June 2010
To have complete knowledge on the food / beverage service available in sections appointed.
To be aware of SLIM and Hotel standards and policies.
Fire Life and Safety
Attends to Fire & Life Safety training.
To be aware of and applies the procedure concerning hotel fire and life safety / emergency procedure.
Checks schedule & ensure punctuality at work.
Monitors and ensures smooth operations of the sections appointed.
Ensures that services / items are prepared according to hotel minimum standards and standard procedure.
Follows all procedures set for closing and opening of a shift or a section.
Inspects work area, utensils and tools to ensure that these are clean prior to and after each shift.
Ensures that all materials, equipment and machinery are properly used and regularly cleaned, in order to prolong usage.
Assists guests with information needed.
Operates the Infrasys system in accordance with set procedures.
Responsible for service, cashiering and maximization of guest satisfaction in the outlet.
Prepares / generates sales reports at end of shift and submits to appropriate areas.
Strictly adheres to audit requirements in terms of procedures and reports.
Prepares and generates sales reports at the end of shift and submits it to appropriate area.
Cultivates knowledge on outlet facilities, services & menu by attending product knowledge sessions or seminars.
Sell tokens and collect fees from customers.
Sell and serve refreshments to customers.
Record details of attendance, sales, receipts, reservations, or repair activities.
Provide information about facilities, entertainment options, and rules and regulations.
Monitor activities to ensure adherence to rules and safety procedures, or arrange for the removal of unruly guests.
Direct guests to rides, seats, or attractions.
Clean sporting equipment, vehicles, rides, booths, facilities, or grounds.
Keep informed of shut-down and emergency evacuation procedures.
Operate machines to clean and smooth.
Maintain inventories of equipment, storing and retrieving items and assembling and disassembling equipment as necessary.
Hygiene, Sanitation and Safety
Adheres to established Shangri-La Food Safety Management System (SFSMS) policies and procedures.
Maintains the cleanliness of the workplace.
Practices accident prevention measures.
phoenix Precision technolgy (ppt)
Production Operator June 2002 – May 2005
Teach new employees on production operation and policies in our department.
Maintain the condition of the equipment’s that we’re using in order to have a good performance.
Check the quality of the output product by measuring the thickness, space and width.
Assists the equipment engineer in troubleshooting the machines in order to finish the desired task on time.
Filing finished and unfinished tasks.
Handle the loaded and unloaded area of the machines.
On the Job Training (OJT) summer 2001
Familiarize and learn the operations in handling the AM transmitter – receiver of the company.
Service Crew June 2000 – December 2000
Provide polite and attentive customer service
Cover 3 dining areas together with my crewmates
Maintain the orderliness and cleanliness of the restaurant.
Awarded for being a dependable crew of the month.
cebu institute of technology, n. bacalso ave. cebu city Philippines
Bachelor of Science in Electronics and Communications Engineering
Date Graduated: October 13, 2001
Attained the Instructor level during the Shangri-La Food Safety Training Certification last July 24 – 26, 2010 conducted by Johnson Diversey.
Skilled in Microsoft office (Word, Excel and PowerPoint)
Experienced in working as a Barista.
Achieved the upgraded Lifeguarding training last April 9 – 13, 2018 conducted by Red Cross.
Achieved the Standard First Aid and CPR for Professional Rescuer last March 19-23, 2018 conducted by Red Cross.
Experienced in working as a Server who handled group meetings and other group functions with less supervision.
Achieved SSI Certification for Open Water Diver.
Achieved the Fire and Life Safety training conducted by Shangri-La Mactan Resort and Spa.