ROLLY L. FRANCISCO

#6 Sta. Lucia St. Brgy. Kapitolyo
Pasig City 1603
Contact No. 0921 523 6168
Email: [email protected]

Objective

Seeking for a Service Crew or Help Desk Officer that will enable to utilize my abilities, education, experiences and developed skills, with the opportunity to work with people to achieve company’s goal.

Education

Bachelor of Science Major Information Technology
STI College of Davao
JP Laurel St. Davao City
2007-2011

Work Experience

Transcom Worldwide Philippines
167 EDSA Ave. Filinvest Building
Mandaluyong City 1554
October 17, 2017 – Present

Technical Support Representative
Handles inbound call with technical issues with Samsung Products
Assist troubleshooting and booking on-site technicians

Alorica Philippines Inc
Alphaland Southgate Mall EDSA, Makati City
March 2017 – August 2017

Real Time Analyst
Direct Sales Representative
Duties & Responsibilities:
Handle inbound customer service support calls from established customer
Cross sell value added services or products that are offered by the company
Provide consistent, superior service to every customer by utilizing all available tools and resources
Maintain productivity at defined proficiency levels in compliance with department policy and procedure

Teleperformace
SM Annex Bldg. SM City Davao, Davao City
August 2014 – February 2017

Technical Support Representative (for video, internet & phone)
Customer Account Executive
Customer Solution Officer (Retention)
Customer Account Specialist (Tier 2)
Member of the Elite Team (Point Person for new hires)
Team POC
SME

Pizza Hut
SM City Davao, Davao City
April 2002 – August 2014

Frontline Product Server
Cashier
Kitchen Chef
Stockman
Warehouse & Commissary Point Person

Side Duties:
Training Team Leader
Restaurant Tour Host
Local Store Marketing Member
Audit Team Member
Store IT Technician

Achievements
3 Star Expert (Certified in all station)
CHAMPS Challenger for Service (represent Mindanao)
CHAMPS Challenger for Production (represent Visayas & Mindanao)
CHAMPS Challenger for Dough (represent Mindanao)
Multiple Team Member of the Year (2003, 2005, 2008, 2010, & 2012)

Café Cubana
JP Laurel St. Davao
January 2011 – December 2011

Store Manager
Duties & Responsibilities:
Training, supervising & appraising all staff
Managing budget & staffing
Maintaining statistical & financial record
Dealing with costumer queries and complaints
Ensuring compliance with health & safety legislation
Maximizing profitability and setting sales target

Kenny Rogers Roasters
Gaisano Mall of Davao, Davao City
October 2000 – December 2001

Back-of-House Team Leader
Front –of-House Team Leader
Product Ambassador/ Server
Birthday Party Host
Store Marketing Leader

Qualification

Substantial experience and outstanding skills in customer service, sales, marketing and hospitality which specializes with various companies for more than fifteen years

Accustomed to working in a fast paced environment with the ability to perform multi-task with attention to details and prioritize workload to meet deadlines

Strong organizational and interpersonal skills, ability to work well with others in both supervisory or support staff roles

Ability to understand, analyze and report on call center metrics

Ability to define problems collects data, establish facts and demonstrate basic analytical, numerical, and problem solving skills to take responsibilities for producing result

Ability to work and apply to practical situations mathematical concepts such as addition, subtraction, multiplication, division, fractions, percentages and ratios.

Proficient in Microsoft Word, Excel and Power Point

Character References

Donnabelle Larong
Supervisor – Teleperformance
Cellular phone number: +63 975 596 2687

Charles Baer
Area Manager – Pizza Hut (Mindanao)
Cellular phone number: +63 919 5838059

Rozanne Abarquez
Supervisor – Teleperformance
Cellular phone number: +63 922 7974615