ROMNICK E. ARCAYERA                                                                                                                                                                     Sharjah, United Arab Emirates

+971 56 859 7812

[email protected]
OBJECTIVE:

To explore a challenging career where I can divulge, of who I am and what I    have that will develop personal growth and professional character in the course of time.

WORK EXPERIENCE:

Customer

Service

Experience: CUSTOMER SERVICE ASSISTANT (Temp – Staff)

Majid Al Futtaim (Magic Planet) ǀ Sharjah, UAE ǀ July 2015 – current

Job descriptions:

ü  Ensure excellent service standard and maintain high customer satisfaction

ü  Build sustainable relationships of trust through open and interactive communication

ü  Solving customer queries and concerns effectively

ü  Provide an elevated customer experience to generate loyal clientele

ü  Ensure superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot

Sales

Experience: FINANCIAL ADVISOR/SALES AGENT

Alliance PNB life Ins., Inc.ǀ Makati City, Philippines ǀ Apr 2014 – Jul 2015

Job descriptions:

ü  Effectively source business prospects

ü  Effectively source prospective clients and assessing customer needs.

ü  Master the execution of customized financial strategies.

ü  Provide first class financial solutions to clients; Guide clients on different

opportunities in accordance with the latter’s needs, goals and tolerance for risk

TEACHER (Values Education)

University of Nueva Caceres ǀ

Naga City, Philippines ǀ November 2013 – December 2013

SECRETARY/AUXILIARY:

St. Dominic of Guzman Parish ǀ

Camarines Sur, Philippines ǀ May 2008- April 2009

EDUCATIONAL

ATTAINMENT:

BACHELOR OF ARTS IN PHILOSOPHY

Major in Philosophy/ Minor in Religious Education

Holy Rosary Minor Seminary

Naga City, Philippines ǀ March 2013

BACHELOR OF SCIENCE IN SECONDARY EDUCATION

Major in Biological Science

Central Bicol State University of Agriculture

Camarines Sur, Philippines ǀ April 2008

TRAININGS AND SEMINARS:

Seminar on Awareness and Safeguarding of the Children           November 23, 2016

Health and Safety Awareness Training                                         August 05, 2015

Be the B.E.S.T! (Beaming Example of a Synergistic Team)        January 15 to16, 2015

English Proficiency Training

and Finishing Course for Call Center Agents NCII                 January 18 to February 26, 2015

Basic Sales Training (BST)                                                           March 11 to 13, 2014

PERSONAL INFORMATION:

………………………………………………………………………………………………………………

Birth date:                               16 March 1988

Citizenship:                            Filipino Gender:                                   Male

Civil Status:                            Single

CHARACTER REFERENCES:

………………………………………………………………………………………………………………

Mr. Daoudi Abdelilah

Store Manager

Majid Al Futtaim, Magic Planet, Sharjah City Center

+971 50 814 2582

Mr. Mahmoud Attia

Team Leader

Majid Al Futtaim, Magic Planet Sharjah City Center

+971 56 136 5875

I hereby certify that above information are true and correct. I agree that any false record information supplied may result in rejection of this application.

Romnick E. Arcayera

Applicant