PROFESSIONAL EXPERIENCE
December 2018 – Present Makati City

Offshore Delivery Manager OpenText (Philippines), Inc.

▪ Coordinate with cross –functional teams on bringing up quality and process issues and work with them to come up with recommended changes or improvement plans.

▪ Coordinate with the customers and delivery teams to negotiate for delivery dates if initial target cannot be met.

▪ Monitor high severity customer tickets and help drive them to closure by working with the Production Support teams and the customer.

▪ Attends client meetings, when required, to give status updates on the requests and issues.

▪ Coordinates with clients and with internal teams to make sure that environment changes are done as per plan and schedule.

▪ Coordinate with clients for any planned or unplanned changes on the OpenText environment.

▪ Manage and implement the process from quotation of work down to billing.

October 2018 – December 2018 Makati City

Intermediate Mapping Developer OpenText (Philippines), Inc.

▪ Dedicated resource of the NESTLE RTS Team (OpenText biggest client; received multiple commendations from both delivery management and client).

▪ Acts as a shift lead and does queue task management to ensure that maps are being prioritized and assigned correctly to prevent escalations and breaches.

▪ Develops and builds EDI specifications and maps (inbound and outbound) based on the required document, structures, and client specifications.

▪ Develops EDIFACT messages, including DESADV, INVOIC, ORDERS, ORDRSP, RECADV, etc. ANSI messages included 850, 810, 855, 856, etc.

▪ Applies simple to complex changes on EDI map data translation process or map logic.

▪ Prepares test data and performs unit testing to ensure deliverable are defect free.

▪ Develops stylesheet (XSL) maps.

▪ Resolves critical EDI error/failure pattern and issues in both Pre-Prod and Prod environment.

▪ Handles different types of maps with speed and quality to avoid escalations.

▪ Communicated and interacted effectively with a wide variety of teams (analyst, QA and integration) within the organization to resolve coding issues or provide insight into EDI processes.

▪ Does capability training and knowledge-sharing sessions.

January 2016 – October 2018 Makati City

Associate Mapping Developer OpenText (Philippines), Inc.

▪ Develops and builds EDI (inbound and outbound) based on the required document, structures, and specifications from clients.

▪ Prepares test data and performs unit testing to ensure deliverables are defect free.

▪ Communicates overall status of map development / changes to development leads and changes in map status to other interface parties (i.e. Clients, Analysts, and Integrators).

▪ Performs investigation and troubleshooting in a Unix/Linux environment.

April 2013 – December 2015 Ortigas City

Copyeditor Toppan Best-Set Premedia, Ltd.

▪ Resolves queries directly with the author (e.g. style and text inconsistencies).

▪ Corrects spelling mistakes and grammatical errors.

▪ Ensures that tables and illustrations are correctly captioned and referred to in the text.

▪ Subedits text written by a number of authors to ensure consistent house style.

▪ Maintains awareness of new words or phrases coming into popular usage with a view to ensuring they are appropriate for readership.

February 2011 – July 2012 Subic Bay Freeport Zone

Copyeditor, Quality Controller Absolute Service, Inc.

▪ Edits and proofreads medical books and journals for errors in spelling, punctuation, and grammar.

▪ Adheres to style guidelines and ensures that all materials match these guidelines.

▪ Verifies others’ work and provides direction, feedback, and constructive criticism.

▪ Prepares and updates PO Log Sheet, Distribution Sheet, Status Report, and Jobs Information database.

June 2010 – September 2010 Makati City

ATM Channel Steward Trainee China Banking Corporation

▪ Monitors ATM transactions and status.

▪ Assists branches on basic ATM troubleshooting.

▪ Assists branches and clients on ATM- and IVRs-related matters.

▪ Assists clients on online banking–related matters.

▪ Generates report regarding ATM status.