Ronnie Caranza Concierge Porter
United Arab Emirates DubaiRONNIE QUIJANO CARANZA
Oasis Village Al Qouz, Dubai, U.A.E.
+971 50 107 1525
CURRICULUM VITAE
OBJECTIVE:
Dedicated person interested in pursuing a job that allows me to use my knowledge and skills to benefit the company.
HIGHLIGHTS OF QUALIFICATION:
• Have a 12 years’ experience in a Luxury Hotel in Dubai, United Arab Emirates
• Computer savvy with strong MS Office skills and gained knowledge in and OPERA (System for hotel operations).
• Self-starter with good attitude and team-player who can work with least supervision
• Customer service oriented individual, adaptable, versatile, and with initiative and eagerness to learn more
WORK EXPERIENCE:
September 2011 Up to Present
Jumeirah Zabeel Saray Hotel and Resorts, Palm Jumeirah, Dubai UAE
Bell Attendant – Concierge/Front Office
• Responsible to provide professional and customer focused service to our guest.
• Bell desk in charge to ensure that all requests and tasks coming from HOTSOS (Hotel Service Optimization System) are complete within 10 minutes.
• Bell desk in charge to manage my colleagues to do there respective task, like check in / out of luggage,delivering packages, messages for the smooth operation to avoid guest complain.
• Handling phone, guest complaints and giving right information’s.
• Arrangement for the Transportation for pick-up and drop of guest.
• Maintain effective communication with all related departments to ensure smooth service delivery.
• Maintain an up to date knowledge of the Hotel and local services.
• Maintain awareness of guest profile through opera guest profile system.
• Handle all messages, mail and packages for guests and employees, ensuring they are delivered at the appropriate time in a professional manner.
• Deliver morning Newspapers to rooms.
November 1st 2006 – September 8th 2011
Dhow Palace Hotel, Bur Dubai, Dubai UAE
Bell Attendant – Concierge/Front Office
• Responsible to provide professional and customer focused service to our guest.
• Handling phone, guest complaints and giving right information’s.
• Arrangement for the Transportation for pick-up and drop of guest.
• Handle for Re-Confirm and Re-Schedule of Airline ticket.
• Arrangement for the City Tours, Travels, and Restaurant bookings.
• Receive guests in a professional and friendly manner, from arrival through to departure.
• Maintain effective communication with all related departments to ensure smooth service delivery.
• Maintain an up to date knowledge of the Hotel and local services.
• Maintain awareness of guest profile through opera guest profile system.
• Ensure that the guest luggage is carried from arrival point to room and from room to departure point on check out.
• Handle all messages, mail and packages for guests and employees, ensuring they are delivered at the appropriate time in a professional manner.
December 2004 – June 2005
HUMAN, Future State Incorporation Pasay City,Philippines
Stock Clerck – Retail Shop
• Meet and Welcome the customer in professional manner
• Greet customer politely and asked ascertain what customer want and needs
• Assisting costumers on what they want to buy and inquiries
• Follow guest want to achieve satisfaction
• Check the Outlet correspondents email from time to time
• Responsible for handling proper documentation
• Updating and Downloading of new prices
• Sending of sales to the Head Office
• Receiving of products from Warehouse and other Outlets
• Preparation of the pulling out of damage items to the Warehouse
• Preparation of the items to be Issued and Delivered upon requisition
• Check the items which is need to be ordered and fast moving and prepare the purchase request and submit to Outlet Manager for approval
• Check quality and quantity of products before place it on the respective shelves
• Weekly spot checking and monthly Inventory
• Handling delivery schedules even extra several deliveries
• Maintaining Cleanliness of Outlet and Store room
•
August 2003 – February 2004
IBM PHILIPPINES INCORPORATION Eastwood City Libis Quezon City, Philippines
• Technical Support – Repair Center Department
EDUCATION:
• COMPUTRONIX COLLEGE
Arellano St. Dagupan City, Pangasinan, Philippines
COURSE: Bachelor of Science in Computer Science
June 1998 to April 2002
PERSONAL INFORMATION:
CITIZENSHIP :Filipino
TYPE OF VISA : Residence Visa
LANGUAGES :English, Filipino
CHARACTER REFERENCE:
• Nigel Pereira
Assistant Manager – Guest Service
+971559043692
• Nissanka Bandara
Assistant Concierge Manager
+971551455867