RONNIE QUIJANO CARANZA
 Oasis Village Al Qouz, Dubai, U.A.E.

 +971 50 107 1525

 [email protected]

CURRICULUM VITAE

OBJECTIVE:

Dedicated person interested in pursuing a job that allows me to use my knowledge and skills to benefit the company.

HIGHLIGHTS OF QUALIFICATION:

• Have a 12 years’ experience in a Luxury Hotel in Dubai, United Arab Emirates
• Computer savvy with strong MS Office skills and gained knowledge in and OPERA (System for hotel operations).
• Self-starter with good attitude and team-player who can work with least supervision
• Customer service oriented individual, adaptable, versatile, and with initiative and eagerness to learn more
WORK EXPERIENCE:

September 2011 Up to Present

Jumeirah Zabeel Saray Hotel and Resorts, Palm Jumeirah, Dubai UAE
Bell Attendant  – Concierge

• Responsible to provide professional and customer focused service to our guest.
• Bell desk in charge to ensure that all requests and tasks coming from HOTSOS (Hotel Service Optimization System) are complete within 10 minutes.
• Bell desk in charge to manage my colleagues to do there respective task, like check in / out of luggage,delivering packages, messages for the smooth operation to avoid guest complain.
• Handling phone, guest complaints and giving right information’s.
• Arrangement for the Transportation for pick-up and drop of guest.
• Maintain effective communication with all related departments to ensure smooth service delivery.
• Maintain an up to date knowledge of the Hotel and local services.
• Maintain awareness of guest profile through opera guest profile system.
• Handle all messages, mail and packages for guests and employees, ensuring they are delivered at the appropriate time in a professional manner.
• Deliver morning Newspapers to rooms.
November 1st  2006 – September 8th 2011

Dhow Palace Hotel, Bur Dubai, Dubai UAE
Bell Attendant – Concierge

• Responsible to provide professional and customer focused service to our guest.
• Handling phone, guest complaints and giving right information’s.
• Arrangement for the Transportation for pick-up and drop of guest.
• Handle for Re-Confirm and Re-Schedule of Airline ticket.
• Arrangement for the City Tours, Travels, and Restaurant bookings.
• Receive guests in a professional and friendly manner, from arrival through to departure.
• Maintain effective communication with all related departments to ensure smooth service delivery.
• Maintain an up to date knowledge of the Hotel and local services.
• Maintain awareness of guest profile through opera guest profile system.
• Ensure that the guest luggage is carried from arrival point to room and from room to departure point on check out.
• Handle all messages, mail and packages for guests and employees, ensuring they are delivered at the appropriate time in a professional manner.
September 2005 – February 2006

HRD (S) PTE, LTD, Rosario Cavite, Philippines

• Office Staff
​

December 2004 – June 2005

HUMAN Retail Shop, Future State Incorporation Pasay City, Philippines

• Stock Clerk
August 2003 – February 2004

IBM PHILIPPINES INCORPORATION Eastwood City Libis Quezon City, Philippines

• Technical Support
 

EDUCATION:

• COMPUTRONIX COLLEGE
Arellano St. Dagupan City, Pangasinan, Philippines

COURSE: Bachelor of Science in Computer Science

​      June 1998 to April 2002​

PERSONAL INFORMATION:

CITIZENSHIP                :​Filipino

TYPE OF VISA              : ​Residence Visa​

LANGUAGES                 :​English, Filipino

CHARACTER REFERENCE: Upon Request