ROSE ANN LAYUG GOPEZ
#330 San Antonio Centro Mexico Pampanga
Mobile Number: (+63) 9057359018
E-mail add: [email protected]

JOB OBJECTIVE: Desire a challenging position, in a reputed prestigious company, where my vast experience and skills would have valuable application and to utilize my knowledge and skills acquired from my college education and to be able to contribute to the company in the best way I can.

EDUCATIONAL BACKGROUND:

Tertiary Level : University of the Assumption
City of San Fernando Pampanga
B.S. Hotel & Restaurant Management
(2009-2013)

Secondary Level : Our Lady of Guadalupe School
San Antonio Mexico Pampanga
(2004-2008)

Primary Level : San Antonio Elementary School
San Antonio Mexico Pampanga
(1998-2004)
WORK EXPERIENCES:

• SR. CONSULTANT
Skinstation
2/F SM Pampanga, San Jose City of San Fernando,
Pampanga
March 2016 – Present

Duties and Responsibilities
• Resolving conflicts or complaints from customers and employees.
• Generating reports and presenting information to upper level managers or other parties.
• Answering telephone calls.
• Meeting clients to understand their needs and offering them right advice
• Performing task like introducing and promoting special products to clients as per their requirements
• Supervising and monitoring services offered to clients by staff .
• Maintains staff by recruiting, selecting, orienting, and maintaining a safe, secure,
and legal work environment; developing personal growth opportunities.

• Assistant Manager
Shakey’s
Maimpis San Fernando Pampanga
July 2014- February 2016

Duties and Responsibilities:

 Maintain employee work schedules including assignments, job rotation, training, vacations and paid time off, telecommuting, cover for absenteeism, and overtime scheduling.
 Plan and implement systems that perform the work and fulfill the mission and the goals of the department efficiently and effectively.
 Provide effective performance feedback through employee recognition, rewards, and disciplinary action, with the assistance of Human Resources, when necessary.
 Up selling specialty items Describing dishes
 Taking orders (beverage and food)
 Attending pre and post service briefings and giving the team feedback on comments made by our guests.
 Establishing a regular guest record to better serve our loyal customers by knowing their needs.

• Receptionist
Crisostomo Restaurant, Alabang Town Center, Las Pinas City
May 17, 2013 – June 27, 2014

Duties and Responsibilities:
 Responsible in booking, scheduling and phone reservation for guest.
 Responsible in rendering good quality of service to customers
 Entertaining and providing the needs of customers within the restaurant

• Service Host
Supreme Noodle House, Pampanga, Philippines
April 2009 – April 2011(Summer Job/ Working Student)

Duties and Responsibilities:
 Responsible in taking food order as well as serving it to the guest.
 Responsible in providing quality service to the customer.

ON – THE – JOB TRAINING:

• Service Host Intern
Sands Resto Grill, Lighthouse Marine Resort
January 8, 2013- February 11, 2013
 Greeting guests upon arrival.
 Serving the guests
 Taking order of the guests
 Busting out the left over foods.

• Intern at Housekeeping Department
Lighthouse Marina Resort, Subic
November 9, 2012 – December 29, 2012
 Attending to guest’s requests.
 Cleaning the guest rooms and the public areas of the hotel.
SCHOLASTIC HONORS:

• President’s Lister
2nd semester 4th year
• Dean’s Lister
1st semester 4th year

SEMINARS, CONVENTIONS, ACTIVITIES ATTENDED

• Society of Hotel and Restaurant Enthusiasts
Culinary Escapade
Century Hotel , Balibago Angeles City
November 11, 2011
• Front Office Seminar and Hotel Tour
Tambuli Resorts, Mactan Island, Philippines
September 12, 2011
• Basic Hotel Operations
Crown Regency Tower, Cebu City
September 10, 2011
• Hospitality Industry Exposure Trip
EDSA Shangri-La Manila, Mandaluyong City
September 10, 2011
• The Barista Basics
Coffee Sessions with the Academe Seminar
University of the Assumption
July 22, 2011
• Bar Exposure Program
T.G.I. Friday’s Robinsons Place Manila
September 9, 2010
• Front Office and Housekeeping Operations Seminar
Palawan Function Room, Edsa Shangri-La, Manila
September 9, 2010
• School Familiarization Tour
Center for Culinary Arts, Manila.
September 9, 201

PERSONAL BACKGROUND:

Date of Birth : October 7, 1991
Place of Birth : San Antonio Centro Mexico, Pampanga
Age : 27 yrs. old
Civil Status : Single
Sex : Female
Nationality : Filipino
Height : 5’3”
Weight : : 50kg.
Religion : Born Again Christian
Language : English, Tagalog ,Kapampangan

SPECIAL SKILLS:

• Literate in computer application in the following program : MS Word, MS Excel, PowerPoint.
• Trained in proper telephone manner and ethics.
• Knowledge and experience in business, supervision, and management.
• Leadership/management skills
• Can communicate using English and Tagalog Language.
• Good Customer Services
• Ability to Work Under Pressure
• Strong work values.

Upon Request.

_____________________
Rose Ann L. Gopez
(Applicant)