Rose Mae Fajardo, ITIL

Makati, Philippines ● 09778228886 ● [email protected]
Overall 8 years of experience in the field of Information Technology; having 7 years of experience in Project Management. Experienced PMBOK, MS Project, IT Portfolio and other modules for Project Management. Planned and created technical design for data conversion programs, workflows and interfaces. Experienced monitoring the progress of the project and make adjustments as necessary to ensure the successful completion of the project. Review the quality of the work completed with the project team on a regular basis to ensure that it meets the project standard. Understanding of organization’s methodologies and process to meet organization’s goals and mission.

Professional Experience
Ben Edictio                                                                                                                                           Legaspi, Makati City

Deployed to Accenture, Taguig                                                                                                                July 2017-Present

Project Management Office Practitioner

•       Project reporting i.e headcount, directory nabgroup, payroll expense and budget allocation to SAP projects with 1500FTEs

•       Administer Digital store website for all reports for management reviews and upcoming client visits

•       Supervise high level local and foreign client visits to help them understand the product and maintain good customer service

•       Manage all SAP Ariba procurement requests which help the organization to fast track different activities inside and outside projects

•       Handle project team members to closely monitor and make sure project delivarble are met

•       Facilitate the development and improvement for the asset and seat management

•       Build out monitoring of all SAP accenture sites i.e, facilities, data node conversion, seat allocation and renovation and resource management

Globe                                                                                                                                                               BGC, Taguig City

Project Manager                                                                                                                                                            2016

•       Project planning including schedule development, acceptance criteria definition

•       Project monitoring including but not limited to issue tracking, risk management & mitigation, stakeholder management

•       Project delivery including that of test acceptance, documentation delivery, hand-over to production and operations, developing & maintaining concise and consistent communication & reporting process throughout the project lifecycle.

•       Proactively drive continuous improvement in project delivery, process improvement, team capability, processes.

•       Manage project team members, or contract personnel to efficiently deliver project scope

•       Handles problems/issues in stakeholder communications, evolving business user requirements, multiple change requests orders, time-driven initiatives, and process-driven groups

•       Facilitate the definition of project missions, goals, tasks, and resource requirements; resolve or assist in the resolution of conflicts within and between projects or functional areas

Netpoleon Philippines Inc.                                                                                                                      Ortigas, Pasig City Project Engineer                                                                                                                       April 2016 – August 2016

·        Monitor the progress of the project and make adjustments as necessary to ensure the successful completion of the project

·        Review the quality of the work completed with the project team on a regular basis to ensure that it meets the project standard

·        Ensure completion of all documents required (As-built, user guide, certificate of completion, etc.)

·        Determine the resources or man-days needed in collaboration with technical engineer.

·        Create, or participate in the creation of project documentation such as but not limited to SOW, SLA, Project Plan etc.

·        Establish a communication schedule to update stakeholders including appropriate staff in the organization on the progress of the project

·        Responsible for formal sign off on all project deliverable between NPI and Reseller

Automated Technologies Inc.                                                                                                        Palanan, Makati City     Assistant Project Lead                                                                                                                      July 2014 – April 2016

·        Schedules tasks, deadlines and milestones and resources in alignment with the project target and budget.

·        Ensures that IT, infrastructure, process and organization elements of a project are addressed and integrated.

·        Manage customers’ expectations are met and exceeded in terms of quality of product, timeliness and services delivered

·        Prepares and submits regular project updates/milestones/progress reports to clients.

·        Provides documentation of procedures and processes of the projects within area of responsibility, identifies project risks and makes recommendations as necessary

Hewlett-Packard                                                                                                                                Buendia, Makati City

Onsite Dispatch Head                                                                                                    December 2011 – March 2014

·        Managing 24/7 support and make sure that all cases are being catered.

·        Keeps customers informed by notifying them about their HP units, date and method, and current status

·        Participates and attends meeting on a weekly and monthly basis(Asia Pacific regional meetings)

·        Accomplishes organization goals by accommodating end-user’s/clients’ complaints/requests

·        Coordinates with Service Engineers to perform scheduled maintenance and repairs to assure customer commitments are met.

Sweda Systems Phil. Inc.                                                                                                                  Ayala, Makati City

Systems Engineer                                                                                                             July 2011 – November 2011

·        Oversees development and maintenance of computer systems.

·        Design and implement system security and data assurance and test software applications and systems.

·        Manage and cater calls from Jollibee stores nationwide when a system is down or sales discrepancy

·        Maintains reaching quota based on the accumulated number of stores reported with issues

·        Direct reporting the progress report to the team lead and vice president of the company

Certification
·        ITIL v3 Foundation in IT Service Management (Certified)

November 2015

Additional Skills
·        Expert in MS Office (Word, Excel, Outlook, Project and Powerpoint),

·        Knowledgeable in Adobe and Visio

·        Familiarity with Software Development Life Cycle(SDLC)

·        Proficient in Project Management Body of Knowledge(PMBOK) and IT Programs and Portfolio

Education
·        De La Salle University – Dasmarinas

Master in Business Administration, June 2015 – Present

·        University of the Philippines – Diliman

Project Management, 2013

·        Rogationist College

Bachelor of Science in Information Technology, 2011

Trainings
·      Checkpoint Security Firewall Sales Training – May 2016

·      Power-Up Sales – Aug. 2015

·      Project Management Professional (5TH Edition) – March 2015

·      Redefining Services Customer Care and Communication Technique – HP (July 2013)

·      Improving Self Image and Customer Care Training (HP) Sept 2012

·      Information Security(HP) – May 2012

Recognition and Award
·        Cloud 9 Collaborator for Team Management – Accenture 2018

·        Client Kudos for Continuing Good Service – Accenture 2018