ROSELLA GORDON
Frome Blvd.
Shewsbury, Petersfield
Westmoreland, Jamaica
Phone: (876)480-4972
Email: [email protected]

OBJECTIVE

To be employed in an environment where I can use my strong technical and people skills to offer exceptional service.

CAREER SUMMARY

• Ability to guide, supervises, instruct, motivate and direct students while maintaining high interest and achievement.
• Articulate communicator with proven skills to effectively interact with diverse population of students.
• Sound judgement in planning activities and programs for students.
• Intrinsically motivated with strong problem solving, planning, organizational, and leadership skills.
• Strong team player with appreciation for group accomplishment
• Patient and compassionate in dealing with students to resolve their issues and ensure their success
• Proficent in Office Software and other computer applications.

EXPERIENCE

Instructor/Trainer 1995 – Present
North West Technical Vocational Institute
Sandy Bay P.O., Hanover

• Offer training in: Information Technology, Office Administration, Electronic Document Preparation Management, Business Administration, Entrepreneurial Skills, Customer Service, Telephone Techniques
• Develop and implement Training and Assessment Plans
• Prepare and conduct technical training programs
• Plan, conduct and manages assessment processes
• Prepare and monitors annual training budget.
• Prepare and submit monthly reports
• Liaise with industry to assist in the placement of students on work-study
• Monitor progress reports and recommend corrective actions where necessary.
• Interview and screen students for training
• Manage the training program in accordance with business needs, regulatory requirements, and Quality Management System.
• Plan and direct classroom training, electronic learning, multimedia programs, and other computer-aided instructional technologies,

Administrative Assistant 1986 -1992
Ministry of Transport Works & Housing
140 Maxfield Avenue
Kingston 10

Customer Service Representative/Coordinator 1981 – 1986
Lord & Lady
Mall Plaza
Kingston

SPECIAL ACTIVITIES

Chairperson, Strategic Planning Committee Secretary, Career and Job Fair Planning Committe
Chairperson, Infromation Management Committee

EDUCATION AND TRAINING

Bachelor of Education
University of Technology, 285 Old Hope Road, Kingston, Jamaica 1998-2001
Diploma in Teaching
Vocational Training Development Institute/University of Technology 1992-1995
Gordon Town Road, Kingston, Jamaica.
Certificate in Assessor Training 2005

PROFESSIONAL AND COMMUNITY INVOLVEMENT

Member, Administrative Professional Association
Member, Jamaica Teachers’ Association
Member, Petersfield High School Alumni
Founder, Seven Rivers Adult Learning Center
Secretary, Seven Rivers Irrigation Society

Reference available upon request.