Rotsen Jay Orodio PRODUCTION SPECIALIST
Quezon City, PhilippinesRotsen Jay D. Orodio
Address: # 40 Sto. Niño Str., Sitio Militar, Bahay Toro, Project 8, Quezon City
Email: [email protected]
Mobile: 09499948163
WOK EXPERIENCE:
MAY 2019 – PRESENT
INFRASTRUCTURE/PRODUCTION SPECIALIST | IBM Solution Delivery Inc.
KEY RESPONSIBILITIES:
Evaluate engineering processes and provide recommendations to increase efficiency.
Extensive documentation when logging product issues, as they must note all details, including their observations, diagnoses, and action steps. Other common tasks include weekly reports summarizing production performance, release notes for upgrades, and troubleshooting guides.
Interact with internal product users including in-person meetings, phone calls, emails, and live messaging chats.
Identify root causes of technical issues in production and out of box failures or escalating the issue to necessary support group on isolating the root cause whilst while providing stakeholders and internal users with progress updates.
Validate deployment request and perform deployment to Testing Environment and Production.
Perform level of effort estimates for assigned tasks and change orders.
Evaluate client applications based on given configuration.
Maintain interaction within entire organization and third party related entities.
Provide detailed information with stakeholders and client as required.
Engage in internal issues review and client calls.
Assist in support hours of operation and off hour production emergencies.
JULY 2018 – MAY 2019
APPLICATION DEVELOPER- DEVOPS | IBM Solution Delivery Inc.
KEY RESPONSIBILITIES:
Setup and Maintain Testing Environment based on Development Team’s needs such as creating deployment profile and work stream, configuring build tools and setting and JVMS.
Performs release coordination which includes Change Request(RFC) validation/checking based on change ticket creation guidelines and coordination PROD QA validation with the respective stakeholders and coordinating upcoming release changes with the different development teams and coordinate any test related environment issues.
Triage and Coordinate Test Issues/Failure to the support groups until resolution has been identified and fixed has been applied.
Performs installation and configuration of the build tool for build automation along with the configuration management platform as per the project context
Performs validation on errors encountered during WebSphere PROD QA Validation Phase
APRIL 2015 – JULY 2018
APPLICATION SUPPORT ANALYST | Accenture Inc.
KEY RESPONSIBILITIES:
DEPLOYMENT COORDINATION SUPPORT
Responding to emergency needs after implementation such as getting all the appropriate documentation in place, obtaining approvals and communicating the implementation.
Coordinating the actual implementation such as who should be involved, timeliness, and logistics.
Obtain all final approvals from various areas to implement to a production environment.
Complete all documentation needed for production such as change management templates, instructions and deliverables.
Interfaces with business partners to: Understand their technical needs and Coordinate, design, develop, or recommend integrated technical solutions
Owner of implementation test and responsible for coordinating the instructions, setting up and/or installing on the environments, obtaining approvals to install in test environments, help in resolving defects.
Responsible for creating documentation for project implementation; topics such as roll-outs, contingency plans, communications, dependencies, etc.
Applies innovation, passion, flexibility, adaptability, and initiative in daily activities to contribute to a Systems culture that clearly reflects these ideals
Responsible for providing status updates to management and project teams
Maintains an understanding of how technology can enhance the Enterprise’s business and helps our business partners
DEFECT MANAGEMENT SUPPORT
§ Investigate defects and determines the root cause if targeted as deployment issue
Monitoring the resolution progress with the appropriate development group
Managing any defect disputes to closure
Coordinating the promotion of the software/code changes to resolve a defect into the testing environment with the deployment execution team
Working with the development group to understand the impact of the defect resolution and defining the scope of the defect verification testing
DEPLOYMENT SUPPORT
Provide technical and application guidance and support throughout the release process, including known errors and workarounds
Coordinate release documentation and communications, including training and technical release notes
Analyze deployment issues and provide effective resolutions
Responsible for the successful deployment of integrated or stand-alone releases into production and helps prevent the introduction of bad or untested code into production
MARCH 2015
Technical Support Representative | Convergys Philippines Inc.
Account: Telstra
– Take ownership of customer issues reported and see problems through to resolution
– Research, diagnose, troubleshoot and identify solutions to resolve customer issues
– Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
SEPTEMBER 2014 – FEBRUARY 2015
Technical Support Representative | VXI Global Holdings B.V.
Account: AT&T U-Verse
– Take ownership of customer issues reported and see problems through to resolution
– Research, diagnose, troubleshoot and identify solutions to resolve customer issues
– Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
– Provide prompt and accurate feedback to customers
– Ensure proper recording and closure of all issues
– Prepare accurate and timely reports
– Document knowledge in the form of knowledge base tech notes and articles
JULY 2013 – SEPTEMBER 2014
Technical Support Representative | Teletech
Account: AT&T U-Verse
– Take ownership of customer issues reported and see problems through to resolution
– Research, diagnose, troubleshoot and identify solutions to resolve customer issues
– Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
– Provide prompt and accurate feedback to customers
– Ensure proper recording and closure of all issues
– Prepare accurate and timely reports
– Document knowledge in the form of knowledge base tech notes and articles
December 2012 – May 2013
Technical Support Representative | Stream Global Services
Account: DELL
– Take ownership of customer issues reported and see problems through to resolution
– Research, diagnose, troubleshoot and identify solutions to resolve customer issues
– Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
– Provide prompt and accurate feedback to customers
– Ensure proper recording and closure of all issues
– Prepare accurate and timely reports
– Document knowledge in the form of knowledge base tech notes and articles
NOVEMBER 2012 – MAY 2013
Database Maintenance and Software Engineer | Go-Live Pacific (OJT)
– Search engine optimization
– Create HTML Codes and database objects
JULY 2012 – NOVEMBER 2012
Database Maintenance | National Labor Relations Commission (OJT)
– Maintain database for Labor Cases
– Data encoding
TECHNICAL SKILLS:
Office Suite: MS Office Application, Open Office
Operating System: Microsoft Windows
Programming Languages: Familiar with Visual Basic 6.0, VB.Net, HTML, Unix
Databases: Oracle, PL/SQL: Procedural Language/Structured Query Language
IDEs and Tools: IBM uDeploy, HP Application Lifecycle Management, Oracle Database 11g,
PuTTY, ServiceNow
TRAININGS ATTENDED
DevOps Academy
Date: January 18 – 19, 2018
Venue: Global One Bldg., Quezon City
Application Delivery Fundamentals – Oracle Bootcamp
Date: April 2015 – May 2015
Venue: Robinson Cybergate Tower 2, Pioneer Street, Mandaluyong City
TERTIARY EDUCATION:
Bachelor of Science in Information Technology
School: STI College Muñoz EDSA
Address: 2nd floor Tanuco-Cu Bldg, EDSA cor. Congressional Ave., Quezon City
PERSONAL INFORAMTION:
Date of Birth: May 22, 1991
Citizenship: Filipino
Age: 26
REFERENCES WILL BE AVAILABLE UPON REQUEST