rowel fernandez manufacturing specialist
canadaPROFILE SUMMARY:
3.2 years as Production Supervisor in NIDEC Philippines designated in Engineering Machinery for handling 1,700 Lathe machines for Utilization & Process Analysis. Handle PIC’s, GL’s / Team Leaders and Technician for a total of 242 employees. Review daily performance of machine w/regards to Machine Utilization, machine conversion, breakdown, repair, assists, parameter offsetting/adjustment, defect correction, identifying top 3 defects and applying resolution plan. Application on Kaizen & production efficiency improvements. Do product costing, perform performance review assessment and appraisal.
2.3 years as Head of Engineering Department in a Food Company known as MOONBAKE Inc. that produce export quality baked products and canned goods in local areas, USA, Europe & Middle East. Manage to be flexible in handling essential areas like Logistics, Warehouse and Production Area.
1½ year in BPO Industry as CSR (Customer Care Representative) and promoted as a Team Leader after 6 months. Handle Telecommunications System known as ATT Prepaid Mobility at TELEPERFORMANCE. Handle irate customers and resolve customer issues on first call. Do multitasking on all tools available that meet define statistics performance at attain department and company goals. Handle 15 agents, scrutinizing all required metrics that attain good result and high quality of work.
Solid 13 years of supervisory and technical experience gain in a Multinational Company known as INTEL Technology Philippines, as one of the leading Semiconductor Company in manufacturing memory, chips and boards for computer and telecommunications industry worldwide.
Oversee related activities for technical support and sustaining engineering functions in a product manufacturing area. Application of 8D process for all encounter problem. Plan and directs implementation of equipment & process modifications to improve production efficiencies, manufacturing techniques & production yields for existing products. Develop &evaluate personnel to ensure efficient operation of respective functions such as up skilling. Implement preventive maintenance program of plant equipment troubleshooting mechanical problems and supervision of technician & operators.
My strengths includes strong focusing directly on safety, integrity & reliability in order to manage several projects simultaneously and handling people, I can work under pressure with minimal supervision and meet deliverable deadlines with a good quality. Involve in different company projects that can earned individual recognition and awards. Receive plaques, certifications, cash incentives and divisional awards that earned dollars as much as $150,000 per annum in a certain project. Develop safety project that secure safety for machine operators while machine is in motion.
Experience
- Jun 2013 – Sept 2016 Production Machinery Supervisor at Nidec Precision Philippines Corporation (NPFL)
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Handle 15 Zones w/ diff. kind of Lathe machines versus diff. model to perform maximum machine utilization hitting target output
Analysis on Actual output vs. Target output Productivity program & monitoring lot/product movement. Application of 3Q6S & 8D process.
Modification on default cycle time & machine improvement for yield productivity. Goal performance for OEE (Over-all Equipment Efficiency)
Do SOP & KAIZEN program, Quality Management System Standard to improve required KRA (Machine Utilization)
Strong leadership skills for handling people in Maintenance/Machinery Group for product update & download special instructions
Highly innovative for continuous improvement, optimization that lower scrap percentage on running models
Handle program and development group for all cnc machines program and cycletime
Handle new model group that evaluate new product design and arrange all dimension specification requirement
Handle tooling group for overall consumption and tool distribution on a shiftly basis that require monthly target
Handle repair and preventive maintenance for all machines - Jan 2011 – Mar 2013 Engineering & Logistics Supervisor at Moonbake Inc.
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Handle 8 men for machine maintenance such as electrical, electronic and mechanical troubleshooting
In charge for building structural upgrade & other modification system that includes planning, auditing, canvassing, purchasing & delivery
Do monthly Assessment Report for production & quality output, sales report, cost effectiveness, attendance, safety, kaizen & 5’s
Evaluate staff performance. Conduct training to motivate and develop staff personnel to achieve greater positive results
Safety Engineer that audit for the whole plant for safety: smoke detectors, fire extinguishers, safety signage, fire alarms, emergency lights, pathways and emergency exits
Do mechanical upgrade and automation on machines at production area to lessen errors and rejects to maximize output
Logistics head for delivery of Manila & Provincial routes, manage delivery process that includes customer deliveries, inter-branch & WH
Handle payroll for Engineering staff & Logistics staff
In charge of ensuring all logistical operations related to Company vehicles and its preventive maintenance
Providing solutions & processes for logistical problem - May 2009 – Oct 2010 Team Leader at Teleperformance Global Customer Relationship Management
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Handled 15 agents, monitoring call quality, attitude, attendance, rapport, POSE score, QA score, IR, FCR & AHT
Conduct daily meeting on staff to attain high quality of work in daily routine
Tracking group standing (Rank ‘n File) to other department and achieving goal
Handled AT&T Prepaid Account for Activation Process, Programming & Troubleshooting on all different type of Phones &Process payments transaction (credit/debit or checking account)
Handle Irate Customer (offer SSO for solving customer issues and have good sales)
Good Product knowledge & Resolving Customer’s Concern on the First Call
Strong communication skills : both verbal & written
Ability to understand & empathize with customer concerns/issues remaining committed to provide quality results.
Positive service attitude and ability to recognize the need for queries to be escalated
Ability to analyze issues & determine root cause and identifying appropriate solutions. High degree of problem solving - Nov 1995 – Oct 2008 Equipment Supervisor (Assembly) at INTEL Technology Philippines, Inc.
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Supervise, Lead & Motivate 15 Equipment Technicians for Mfg / Assy. (Front Of Line) for maximum output deliverables, 100% machine uptime/utilization, zero defect, better quality and no safety issue
Conducts performance evaluations, coaching/feedback, documenting results, counseling and mentoring
Implement process improvement for engineering projects in result to reduce operating cost and improve process yield, product quality, efficiency and high productivity
Prepare manpower schedule, forecast shiftly, daily and weekly target to meet production within cost parameters
Responsible for escalated calls for supervisory assistance/support in resolving end user issues. Serves as a subject matter expert on client specific program. Level 1, 2 , 3 trained on all production equipment
Manage spare parts inventory; evaluates stock levels/quantities, recommend substitute or alternative parts suitable to the company’s operations