To challenge myself in the field of administration while utilizing my competent skills in the field of communication administered in handling customer service in a professional environment.

Skills:

8 years of relevant experienced in administrative field, four years in customer service and 2 years in Education.

Sharp, innovative quick learner, proven ability to adapt quickly to a challenge. Self-motivated and confident in making independent decisions. Easily adaptable to various conditions with different nationalities.

PROFESSIONAL EXPERINCE

Executive Assistant

Concrete Masters Inc.

Km 14 Greenfield Compound Merville Access Road

Parañaque City Philippines

December 17, 2018 up to present

Job Summary:

Provide administrative support in a well-organized and timely manner. Will be handling a variety of tasks related to Presidents’ working life and communication.

Duties and Responsibilities:

• Acting as the administrative point of contact between the President and internal/external clients.
• Maintains customers confidence and protects operations by keeping information confidential.
• Prepares reports by collecting and analyzing information .
• Take dictation and minutes of every meeting store in data and distribute it to all the participants.
• Schedule meetings and appointments and manage travel itineraries.
• Handling President requests and queries appropriately
• Monitor all the attendance in Tap, Map, and Merville carefully check all the absentees and lates and send it to managers for review.
• Assist the HR Department for whatever concern they may require such as filling, preparing PAM, memos, and other matters they may describe herein.
• Assist the VP for Operations concerning TM drivers .
• Uphold a strict level of confidentiality.
• Schedule HR meetings, appointments, and booking meeting rooms.
• Handling correspondence directed to managers.
• Coordinate HR communication which includes taking calls, and responding to e mails .
• Provides general administrative support.
 

• Take dictation and minutes of every meeting store in data and distribute it to all the participants.
• Schedule meetings and appointments and manage travel itineraries.
• Handling Presidents’ request and queries appropriately.
• Provides general administrative support.
• Uphold a strict level of confidentiality.
 

Suan Sunadha Rajabhat University

Faculty Of Management Science

Bangkok, Thailand

English Lecturer

March 2016 to December 29,2017

Duties and Responsibilities of ESL Teacher

As an English Teacher and working with the other members of the team, will be responsible for the following key priorities.

• Taught English to Thai speaking students aged 18 and up.
• Focus on imroving students grammar, listening, writing and speaking skills.
• Created all course materials including quizzes and reading materials.
• Working with the team in ensuring effective English learning for college students.
• To ensure that all students are able to progress and engaged in both academic and vocational knowledge to achieve their highest potential whilst developing personal and employability in the future.
• To support and help the students to improve their communication skills in classroom , on paper and on line. Ensure that the students will learn the full grasp of vocabulary, grammar , sentence structre and written communication rules.
• Prepare course work and assignments for classes.
• Train the students to know varieties of genres, including expository persuasive, speech  and argumentative writing.
Al Eskan Al Jamae  (Al Eskan Al Jamae is the Real Estate Company under ASCORP Holdings   Al Eskan Al Jamae is established to meet the needs of single and group housing for expatriate workers with future plans in many more quality residential projects. Our services now exceed customer expectations with competitive prices for quality services, offered in a professional manner ) .

Icad Musaffah

Abu Dhabi, UAE

Oct.2010 to February 2016

Contracts Administrator

Responsibilities:

• Make follow up call and send letters to owner regarding their outstanding contract challenges and or authorizations obtain notarization, documents and other related materials  essentials for the processing of their existing contract either new, renewal or non-renewal. Carefully check andmonitor the expiration date and update the client regarding the status to eradicate chaos.
• Verification of equity, deed, account status financial status and owner usage.
• Compile all records of the tenants renting in the premises such as commercial license/trade license passport/visa copy and Special Power of Attorney should be attached to their file for further reference.
• Reviews issues with legal, risk management, tax, and accounting personnel as a condition precedent to submitting to management for approval;
• Monitors and ensures the business provisions of assigned contracts are administered to ensure compliance with contractual terms and conditions. Keeps the Deputy General Manager advised as to the scope, financial, and risk features of applicable contracts;
• Check and verify with the maintenance department the inspection list  formove out customers , furniture removal, violations and other works related herein submit the paper to the accounts department for clarification and computation.
• Reviews issues with legal, risk management, tax, and accounting personnel as a condition precedent to submitting to management for approval.
• Focus on solving conflicts by listening without blaming nor interrupting while keeping emotion under control
LIBERTY AUTOMOBILE

SHARJAH, UAE

March 2008 to Oct.2010

(Established in 1976, Liberty Automobiles Co.is one of the largest GM dealerships in the UAE.  It is an authorized General Motors dealer for Cadillac, Chevrolet, Opel and AC Delco.

Over the years, Liberty Automobiles Co., has played an integral part in the growth of General Motors, and emerged as one of the leading distributors in the entire region.

The spectrum of services offered by Liberty is geared towards providing an outstanding car-buying and ownership experience – across a wide range of products and services – which include the new-car-buying experience, leading edge Service Centers, well stocked Parts Sales Centers, a reputed and reliable Used Car Dealership, 24/7 Roadside Assistance that’s just a phone call away and a unique customization and aftermarket kitting facility under the banner of Liberty Motor Sports (LMS).

We pride ourselves in providing a positively different, dynamic and genuinely friendly experience – wherever you are in the UAE.

Customer Service Coordinator /CRM

Duties and Responsibilities:

• Approaches, greets and offers assistance or direction to any customer who enters the Service Department and determine the nature of their visits.
• Answers basic customers inquiries. Refers more extensive inquiries to the appropriate person.
• Direct customer to the correct section/ employees and notifies the service advisor the customer is waiting , or introduces the customer to a service advisor.
• Track the daily service and prepares the daily report for the same as when required.
• Obtains and records basic information about each customer using dealership service control system.
• Follow up with the customer about their vehicle after the service. If any complaints report immediately to Reception In charge.
• Do the follow up call for customer after the service and jot down all the feedbacks and complaints and send it to General Motors for review and action.
• Receive all incoming calls relay messages and maintain a follow up system  needing further attention.
 

InterMarine Sharjah Ltd.                       May 2006 to April      2008

(International Shipping Company) (  Across continents, industries and opportunities, Intermarine responds to the demands of a world on the move by focusing on our customers and their cargoes.

As a forward-thinking marine logistics and ocean transport provider, we bring together our vast global infrastructure and industry expertise to meet the comprehensive needs of break bulk, heavy lift, dry bulk, and project cargo customers.

Throughout the Americas, Europe, Middle East, Asia, Africa, and Oceania, we provide safe and highly reliable liner and chartering services via a fleet of more than 50 advanced multipurpose vessels.

Intermarine leverages the collective knowledge and performance of each and every employee whose dedicated efforts result in total customer satisfaction.

Receptionist/Secretary

Responsibilities:

• Operates PBX multi line phone system and directs call to appropriate person or department.
• Handle phone inquiries and provides specific answers to callers take and delivers messages or transfer calls to voice mail when the right  personnel are not available.
• Book, schedule and arrange conference rooms for meeting and take down the  minutes.
• Log and process all FEDEX, UPS, ARAMEX and all other deliveries and shipments.
• Performs secretarial duties and other related administrative works that may describe herein.