ROWYN ARTHUR ESTANDARTE ONTAL
Mobile: +63 915-401-5881 or +63 999-480-5297
Pinero Subdvision, Mangnao
A Territory Sales Manager of Sonic Steel industry Inc., The leading manufacturer of galvanized roofing in the Philippines. A Publishing consultant of Author Solutions Philippines Inc., Customer Service Representative of one of the most stable and one of the pioneer call center in the Philippines Sykes Asia Inc. in Mabolo, Cebu city and Convergys Inc. TGU IT Park Lahug Cebu City. An Operator/Manager of Tacobox Food Hauz in running my own food hauz I have learned to be patient in accommodating the needs of the customer and providing the best customer service. As well as learning to persevere in every obstacle I face every day in doing the business. A Business Management graduate of Silliman University. I am Strategic, flexible, idealistic, innovative and result-oriented.
Territory Sales Manager
Sonic Steel Industries Inc. | Central Visayas, Philippines
March 2015 – April 2018
>Assisting Hardware stores on their purchases.
>Attending issues and concerns regarding prices and damages of the stocks.
>Providing customers/clients information on the prices and the fluctuating market of the galvanized roofing industry.
>Opening of new accounts and re-opening of the account that is inactive for a period of time.
Authors Solutions Inc. Cebu City Philippines
August- December 2014
> To determine the needs and satisfaction of the customer in its Publishing process.
> Provide information to the customer about the services.
> Sell the publishing services.
Customer Service Representative
Convergys Inc. Cebu City Philippines
December 2012 – August 2014
> Handles technical troubleshooting to customer services like high speed internet connection, cable services and telephone services. Provides billing and account information to customers, process online and over the phone payments, resolve and educate customers’ complaints.
Customer Service Representative
Sykes Asia Inc. Cebu City Philippines
March 2011 – July 2012
> Handles customers’ inquiries, billing information, update account information, process online and over the phone payments and troubleshooting online concerns and resolve customer’s complaints.
Tacobox Food Hauz – Dumaguete City
February 2009 – November 2010:
> To provide top Mexican food in the city and the best customer service.
> To satisfy the wants of the customers.
Technical Sales consultant
Creative Commodities Corporation
Quezon City Metro Manila
August 2007 – May 2008
> To determine the needs and satisfaction of the customer in its Construction component.
> Provide information to the customer about the supply.
> To sell the construction component.
Equitable PCI Bank, (BDO) Dumaguete City, Philippines
April 2007 – July 2007
> Sort money from new to old.
December 2009 Coach Negros Oriental Junior Chess Team
Cagayan de Oro Philippine Olympics
October 2006 Team Captain Silliman University Chess Team
Bacolod City University Games Philippines
March 2006 Silver Medallist National Chess Games
Zamboanga City, Philippines
November 2005 Team Captain College of Business Administration Basketball Team (Silliman Intramurals)
October 2005 Gold Medallist
National University Games Bacolod City
October 2004 Co-Team Captain
National University Games (Cavite City Philippines)
June 2001 – Co-Team Captain
March 2006 Silliman University Chess Team
June 2001 – Silliman University Athletic Scholarship
November 2000 Member College of Business Administration Basketball (Silliman University Intramurals)
June 1998- Team Captain
March 2000 Colegio de Santa Catalina de Alejandria Basketball Team
November 1998 Member Silliman University Chess Team
Dumaguete City Fiesta Open Champion
June 1994- Co-team Captain
March 1996 West City Elementary School Chess Team
TRAINING/SEMINAR AND WORKSHOP ATTENDED
October 2008 – City Livelihood Training Program – Dumaguete City Philippines
February 2009 PLUMBING CLASS
August 2005 Philippine Management Values Symposium: Inculcating Filipino Values in Business Management
August 2005 Philippine Management Values Symposium: Inculcating Foreign Management in the Philippine Business Setting
March 2006 Feasibility Study: Hotel and Spa
May 1998 Youth for Christ Spiritual Training Education
June 2000 – Silliman University
October 2006 Bachelor in Business Administration – Major in Management
Dumaguete City Philippines
June 1996 – Colegio de Santa Catalina de Alejandria High School
March 2000 Dumaguete City, Philippines
June 1990 – West City Elementary School
March 1996 Dumaguete City, Philippines
To be provided upon request