ROXANNE DANIELLE L. LUSANTA
3 Champaca St. Mapayapa Village II. Quezon City
09478967675 | (02) 9319930 | [email protected]/ [email protected]
CAREER OBJECTIVE
To attain a well-paying professional work in one of the country’s reputable companies with outstanding performance and thereby gaining excellent career growth.
Educational Attainment
Far Eastern University – Diliman – BSBA major in Financial Management National University – Manila – BS in Hotel and Restaurant Management Saint Nicholas Academy
St. Peter Christian School
Work Experience
Account Executive: Ascender / Formerly Talent2 HRBPO Corporation: 7th flr Unit A and B, Techno Plaza II, Orchard Road,
S.Y. 2012 – 2015 S.Y. 2011 – 2012 S.Y. 2007 – 2011 S.Y. 2001 – 2007
Nov 2016 – Present
Eastwood City, Cyber Park, Libis, Quezon City
 Act as an objective client advocate back into the business, maintaining a high level of client
satisfaction whilst managing client’s expectations
 Act as the client’s first line of escalation for commercial, business and relationship issues,
working and coordinating with key delivery groups to meet the client’s needs, as well as being
the client advocate
 Maintain high level of client retention rate based on strong client satisfaction and excellent
value, as well as making sure clients are reference-able for new sales prospect
 Coordinate and work with internal functional and delivery groups to deliver required client outcomes and results, coordinating the quality and timeliness of all client communications
 Generate revenues from existing client base, by recommending/promoting value added services, upgrades, upselling into new solutions and consulting services
 Develop and execute a client engagement plan for key clients to maximize client revenues and satisfaction levels
 Manage and maintain up-to-date client contracts and renewals, reflecting the services engaged for and the expectations of the clients

Billing Assistant: Talent2 HRBPO Corporation: – Finance Department May 2015 – Oct 2016 7th flr Unit A and B, Techno Plaza II, Orchard Road,
Eastwood City, Cyber Park, Libis, Quezon City
 Preparing the import files and reviewing of billing information to be indicated in the invoice.
 Transferring all the data from import file to Alert system
 Creation of DGT-1 Form for all ID Clients to avoid double taxation
 Generation of Invoices for monthly billings
 Ensure timely delivery of invoices are met as per SLA
 Posting of invoices from Alert into Accounting System
 Updating of Clients Information in Alert and Pronto System
 Interact with Accounts Payable Team for the checking of invoices particularly the headcount
billed by our third parties
 Handling client request and dispute and manage email queue
 Perform, track and analyze invoice discrepancies
 Monthly creation of Finance checklist / template from Team A to Z wherein the Operations
Team will indicate the processed headcount
 Analyzing contracts and quotations for any billable charges
 Handles the generation of Headcount Report in Paysonnel System
 Handles the extraction of China’s Headcount Report for China Billing
 Ensure Credit Note request follow standard formatting and correct invoice amount
 Ensure the accuracy and timeliness of invoices uploaded into Accounting System
 Serve as back up resource for other Billing Assistant as required
Process Documentation
• Create, update and review documentation related to processing of invoice, adjustment and credit notes.
Reports / Summaries
• Reconciling and analyzing monthly revenue of clients
• Prepare and reconcile unbilled accounts for accrual reports
Internship: Tanduay Distillers Incorporated (PHILIPPINES) J Nepomuceno, Quiapo, Manila, Metro Manila
 Receiving accounts payable from different suppliers
 Filing requisition slips, sales invoices and other things that are needed to be filed.
 Posting their accounts payable in their software called platinum.
 Doing clerical works that will help the other employees to make their jobs easily.
 Working under supervision of other accountants
 Setting up appointments for the accounting head

ORGANIZATIONS AND POSITION HELD
Junior Financial Executives – FEU Diliman, Member
Junior Confederation of Finance Associations – Philippines, Member
SEMINARS
1st Philippine Junior Finance and Investment Summit
Moving Forward as 1: Building Alliances through Effective Communication
July 6, 2013 February 15, 2014
SKILLS
 Speaks English and Filipino
 Good writing and communication skills
 Knows basic computer troubleshooting
techniques
 Computer literate (MS Office Applications)
 Business Analytics using SAP
PERSONAL INFORMATION
Birthdate: November 3, 1994 Religion: Catholic
 Alert Database (Invoicing)
 Quickbooks Database (Invoicing)  Sales Force
 Pronto Database
Civil Status: Single