Rozzanne Joyce De Leon Delos Reyes Bachelor of Science in Tourism Management

Dubai, United Arab Emirates
interpersonal skillsMicrososoft Office
  • Graduate of the University of the Cordilleras, Philippines with a Bachelor’s degree in Tourism Management
  • Experienced working as a Customer Service Representative in one of the leading call center companies in the Philippines which is Sitel
  • Had my internship at the flag carrier of the Philippines which is PAL Express
  • Had has also been a Liason in Baguio City Tourism Office for on-the-job training
  • Has two (2) National Certificates released by Technical Education and Skills Development Authority (TESDA) which are Front Office Services and Tour Guiding Services


June 2013 - August 2016 Bachelor of Science in Tourism Management at University of the Cordilleras, Philippines


October 2016 - December 2016 Customer Service Representative at Sitel Philippines

Duties and Responsibilities:
• Answer inbound calls within guidelines/goals established by the clients and contact center management
• Attend training sessions to maintain or improve the level of skills
• Respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff
• Handle problem resolutions that may require follow-up and/or escalation to a higher level of expertise
• Consistently achieve call quality score goals to assist in achieving client and customer satisfaction goals
• Maintain knowledge of client’s business, products and/or services
• Perform other tasks that may be assigned from time to time

July 12, 2016 - August 24, 2016 Liaison with clerical duties (Internship) at Philippine Airlines Express

Duties and Responsibilities:

• Answering and directing phone calls
• Taking and distributing messages
• Handling inquiries and incoming work requests
• Reviewing files and records to answer requests for information
• Checking, typing and distributing documents and correspondence
• Receiving, sorting and distributing incoming mail
• Maintaining filing systems
• Restocking office supply
• Compiling records of office activities
• Photocopying, scanning and faxing
• Sending e-mails
• Checking and entering data
• Keeping office area neat and tidy

June 14, 2016 - July 6, 2016 Tourism Intern at Baguio City Tourism Office, Philippines

Duties and Responsibilities:

• Contact different hotels in Baguio City to confirm if they had already done their statistical report needed by the Department of Tourism
• Attend tourism-related orientations
• Answering and directing phone calls
• Photocopying event programs
• Distributing of certificates of those hotel owners and representatives who attended the Basic Tourism Statistics Orientation
• Assigned as an usherette during the Philippine-American Friendship Day at Bell Amphitheatre, Camp John Hay
• Assisted CTO representatives during the flag ceremony rights at City Hall