RUBY CARLA P. MILLARE
543 R. Palma st. Brgy. San Pedro Hulo, Morong Rizal
Mobile No.: 0949 914 6911
E-mail: [email protected]

Objective
To be part of a prestigious and stable company and help me expand my learning and ability in a company that will recognize my potential for my personal and professional growth.
Employment History
PERSONAL COLLECTION DIRECT SELLING INC.
Ground Floor, Triumph Bldg.
1610 Quezon Ave. Quezon City 1100
Job Position: Business Development Officer

August 7, 2017 Present

Purpose of the Position:

Facilitates and implements training programs for dealers
Evaluates effectiveness of training programs
Oversees the development of dealers and oversees growth of branch recruitment.

Key Responsibilities:
Revenue Generation
Monitors performance of new recruits
Check and analyzes repeat purchased
Performance of dealers
Dealer Recruitment and Selection
Strategizes in-house promos and branch activities to increase number of recruits
Conducts fieldwork (Opportunity Meeting, House to House Recuitment

Training and Develpoment
Promotes all training programs to all dealers through branch postings, meetings assemblies and other gatherings.
Recommends promotional strategies and activities needed for dealers to increase branch revenues.
Recognizes active participation of dealers in training programs.
Conducts training programs that focus on dealer development.
Prepares all logistics and materials needed for all branch activities.

ISS Facility Services
1040 Edsa cor. Magallanes Village, Makati City

Nestle Philippines Inc.
Nestle Center No.31 Plaza Drive Rockwell Center Makati City
Nestle Trunkline
Job Position: Switchboard Head (Nestle Phils. Inc)
April 13,2015- August 2017

DUTIES & RESPONSIBILITIES

Monitors daily team performance and ensure the goals are achieved

Performs a variety of task including call handling

Manages and handles monthly call accounting

Consolidates and reviews agents reports and call logs.

Support to the CS Helpdesk

Assist in providing the following services: Meeting Room, Bookings, Help Desk Call Logging, and Reception.

Prepare reports and other management information as needed

Support Service desk in sending updates particularly Local and location of the employee

Assist in implementation of the appropriate procedures in the event of the major incident, bomb, fire or other notified emergencies in accordance with the customer and Company procedures.

May 16,2012 April 10,2015
Curo Teknika
3rd Floor, Smart Tower 1, Ayala Avenue Makati City

Nestle Philippines Inc.
Nestle Center No.31 Plaza Drive Rockwell Center Makati City
Nestle Trunkline
Job Position: Professional Service Associates (PSS)
Duties and Responsibilities:
Attends to both Internal and External calls and connections for Nestle trunk line with the proper use of standard spiel and knowledge in telephoney.
Proper utilization of the Baseline, Tool and Reporting.
Responsible in giving correct and detailed information and provide directory assistance to its caller.
Task to screen calls most especially for Nestle Executives.
Gather information about the latest movement and department update.
Properly connects NDD / IDD and cell phone call request and making sure that all calls are properly logged. Calls made must be official business made by / requested by employees.
Obtain information needed to complete the call and record the details for call accounting purpose.
Accountable for monthly call accounting.
Prepare daily call logs and submit weekly call reports.
Comply with Nestlés Safety requirements and programs.
Maintains friendly yet professional approach with callers and clients.

August 10, 2009- May 11,2012
iPLUS, Inc.
3rd Floor, Smart Tower 1, Ayala Avenue Makati City

Philippines Long Distance Telephone Company- PLDT
3rd Floor NSOB building Sampaloc Metro Manila
CISOM Assistant/ SO Resolution CISOM Department
Duties and Responsibilities:
Call out on Service Order currently staged at DSLINSTAPPOINTMN, CISOMs very own stage path, & must be staged to the next w/in 4 hrs after arrival.
Constantly check & sweep Service Order pending in other stage paths that need immediate resolution from concerned Exchanges
Periodic checking of tandem Service Orders for telephone and DSL
Monitoring Service Orders at contractors stage. (Some may have been installed but remain open & still pending.)
Reconciliation of ICMS & Kenan account number of Service Orders at AWAIT PAYMENT stage. (Payment might have been made in Kenan but S.O. is still at AWAIT PAYMENT stage in ICMS.)
Issuance of reports (pending Service Orders).
Make follow-ups through email to concern group.
Constant monitoring of Service Order from creation to posting.
NSD Switch Activation/Deactivation for voice (telephone) and DSL (internet).
Allegation of false reporting, mis- declaration of Return Service Order (RSO) reason.
Back up for data activation helpdesk (txt.so / TSOR)
Assigning telephone number at Await Payment Stage.
Service Area Master (address) creation.
Activation of Line an DSL using different System ( MBOSS, NETMAN,HUAWEI,ALCATEL, NOKIA, PUTTY, EWSD,NEAX,S12,AXE)

January 2, 2008 August 2009
CSV Solution, Inc.
Unit H 5897 Matilde St., Makati City, Philippines

Nestle Philippines, Inc.
Aurora Factory, Ice Cream Division
710 Aurora Blvd., Cubao, Quezon City
SAP Encoder / Customer Care Service Trade Asset Department
Duties and responsibilities:
Handles encoding of trade asset transaction through (SAP) Simple Application Program System: Inventory of units (Freezers, Chillers, Motorbike and Tryke), Billing Transactions, Scheduling for Hauling of units and Service Calls
Response on all customer concern regarding repair and maintenance of defective units and contact appropriate technician to assist them
Scheduling and monitoring of hauling units deployment and pull-out of units at trade or outlets nationwide, repair shops and warehouses.

August 2007 December 2007
iPLUS, Inc.
12F L.V. Locsin Bdlg., Ayala corner Makati Ave. Makati City, Philippines
On-Call Reliever / Work force

Nestle Philippines, Inc.
Aurora Factory, Ice Cream Division
710 Aurora Blvd., Cubao, Quezon City, Philippines
Telephone Operator
Duties and responsibilities:
Responsible for handling all incoming calls in a friendly and professional
Manner, triaging calls to appropriate staff within the office

Educational Background

Primary Hagonoy Elementary School
Hagonoy, Bulacan
(1993-1999)

Secondary Talim Pt. National High School
Talim Island Binangonan, Rizal
(1999-2003)

Tertiary Bachelor of Secondary Education Major in – T.H.E
University of Rizal System Morong, Rizal (2003 2007)

Personal Information:
Age: 33yrs. old Date of Birth: February 15, 1986 Sex: Female Height: 51 Religion: Christian Citizenship: Filipino Language Spoken: English and Tagalog

I hereby affirm to the best of my knowledge that the above informations are true. Any misinterpretations are falsification is a ground for immediate rejection of my application.