Address:

256 Bohol Street Timog CAA BF International  1740

Las Piñas City. Philippines.

Phone: +639066446843

Email: [email protected]

ARNAIZ, RUGIN A.

Objective:  To be exposed with the new technology and to enhanced my capabilities.

Professional Skills & Knowledge:

·         PC & Laptop servicing, Radio  and TV Servicing

·         Electronics Communication Technician PRC No.0006356

·         Building Wiring

·         Cellular Phone Repair Technician

·         Refrigeration and Air conditioning Servicing

·         Automotive Servicing NC1

·         Shielded Metal Arc Welding NCII

Education :

2003 – 2006  AMA Computer College (AMACC ) – Las Piñas City

Finished Bachelor of Science in Electronics and Communication Engineering

2001 – 2003 Technical Education and Skills Development Authority (TESDA )-Las Pinas City

Certified Electronics  & Computer  Service Technician

1998 – 2001  AMA Telecommunication & Electronics Learning Center  ( AMATEL )  – Las Piñas City

Completed The 3 years Associate of Computer Technology

2009 – 2010 University of Perpetual Help Dalta System– Las Piñas City

Accomplished Auto Service Training Program for Japan

2009 – 2010 Technical Education and Skills Development Authority –  Las Piñas City

Graduated Automotive Servicing

2013 – 2014   Las Piñas Manpower Training Center

Passed SMAW NCII skills certification

Personal :  Filipino, Single , Christian,  born on 2nd  September 1981

Others Skills :  Conversant  in Tagalog and English, Japanese and Arabic Language

Work Experienced: Duties & Responsibilities;

Comcast                  Help Desk Analyst                     September 11, 2017 – May 08 2018

·         Inbound and Outbound US calls, VPN Access Troubleshooting and  Microsoft Active Directory Support Now, password reset and NT ID unlock, outlook, AVAYA and Cisco VDI reporting

Maystar Company             Service Engineer        Feb 27 , 2017    to   August  30, 2017

·         Field Installation and Repair of Software and Hardware for hospital medical machines  CT Scan , Mobile Ultrasound and X-Ray, Treadmill , Chemistry Blood Analyzers and Patient Monitors , Spirometers , Holters , Convolscopy

Desktop PC and Printers.

Eastern Communications                   Field Technician                        Nov. 16, 2016 –  February 14, 2017

·         Installations and Restoration of Corporate and Residential DSL and Fiber Optics Internet and VOIP  line. And Configuration of Routers and Modems.

AT&T U-verse  (IBEX GLOBAL)                Customer Service and Sales       August 09  –  Oct 10, 2016

·         Inbound and Outbound US calls for broadband and voip technical and billing problems and selling 1GB bandwidth.

Verizon Business  ( ACCENTURE )                    Pre Sales Agent         Dec. 18 – March 01, 2016

·         Transport Process Representative at Accenture Phils. Inc

·         Data Analyst, VOIP and Wireless Support

Dish Network   ( CONVERGYS MOA )

·         Customer Support Professional II for whole American Continent

·         Hopper DVR Sales and Technical Support                                September 13,2013- April 24 2015

Khaled Telecom  KSA     Smartphone and Computer Technician        October 03, 2011 – July 09, 2013

·         N95 , Iphone 3G,3GS,4G ,4S, Samsung Galaxy ACE , S1 , S2 , S3 , Blackberry Torch , Bold and Curve

·         Servicing LCD, Power , Switch, Volume, Keypad, Charging , WiFi, troubleshooting & repairs. Servicing of any brand netbooks , Laptop and charger

·          DELL , Toshiba , ACER, HP, Sony Vaio, Lenovo , MSI

·         Windows hardware and software , formatting, programming , tablet and ipad ipod applications , LCD replacement, Battery replacement , CCTV installation and parts , accessories, sales and  repairs

AT&T Wireless ( TELEPERFORMANCE )        Customer Care           Feb. 15 2010- February 15 2011

·         Inbound and Outbound soft skills,

·         Sales and Technical Support Mobility Collections and Postpaid Accounts

STI College                        Faculty Attendance Checker                          Nov. 11, 2009 – March 21 2010

·         I.T Instructor

·         Electronics Communication, Network Administration, ,Computer Networking, PC Technology, Business Mathematics,

Marlboro                           Customer Service Representative                     March 27 –  June 30 2009

·         On line Gaming Customer Service Inbound and Outbound support

PLDT Ventus                     Transcriber                                                        June 30 – September 30 2008

·         Customer Service Representative, Blackberry Voicemail Encoder

Tektronix                                            Sales  and Support Engineer             August – November 2007

·         Sales and Support,

·         Forecasting and Product presentations and Demonstrations.

·         Tech Visit and Sales and parts service of  Waveform Monitors, Spectrum Analyzers and High End Programmable Power Supplies for broadcasting TV and radio stations and post production company

Smart Broadband Inc.,                             Network Engineer                      June 07, – November 07 2006

·         TCP/IP LAN Settings. WAN Settings, BTS Tracerouting and Firewalling

·         Inbound and Outbound Technical Assistant Support

·         Corporate Account, Router Configuration, Wireless Antenna Firmware Configurations.

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References :                        Available upon Request