RYAN CELESTIAL DE VERA
Metro Manila Address: 522 Yakal Street Comembo Makati City

Provincial Address: #0284 Purok II San Isidro Subic, Zambales

C.P #: +639399292016

Email Address: [email protected]

Career Summary
With more than 10 years of experience in the I.T. Industry; working as a System Administrator and Cloudsuite System Administrator handling installation, configuration, administration, upgrade and maintenance of Windows Systems, including application running in Windows Systems and Unix platform.

Experienced in AWS and managing multiple VOIP Applications like Avaya PBX, AVaya CMS and Verint Portal. Knowledgeable in configuring Cisco devices such as Routers and Switches including structured LAN cabling.

Good awareness of the customer’s business needs and in-depth knowledge of their environment and support processes. Can multi-task and prioritize work responsibilities with little supervision. Team-oriented, highly organized, and possess a positive attitude.

Professional Experience
 

L3 Infrastructure Engineer – Information Security

Transcosmos Information Systems Inc.

June 25, 2018 – Present

•      Primary Point of contact for Global Security Concerns

•      Installing firewalls, data encryption and other security measures

•      Recommending security enhancements and purchase

•      Training staff on network and information security procedure

•      Determines security violations and inefficiencies by conducting periodic audits.

•      Upgrades system by implementing and maintaining security controls.

•      Keeps users informed by preparing performance reports; communicating system status.

•      Maintains quality service by following organization standards

•      Spearheaded the upgrade and migration of ePO Server, Database, ePO Version

•      Spearheaded the migration from VirusScan Enterprise to Endpoint Security Platform

•      Spearheaded the deployment of BitLocker on Laptop users

•      Mass Application Deployment/Removal using GPO and BMC

•      Provides last level of technical support and maintenance operations in Windows Server environments, VM platforms

•      Administration and Management of the ff: AD, DC, DNS, DHCP, GPO, IIS, FTP, Exchange Server, vSphere

•      Google Mail Administrator

•      Server Build (Physical and Virtual)

•      Sever Decommissioning (Physical and Virtual)

Senior Windows System Administrator (Infrastructure)

Safeway PhilTech Inc. / IT Managers Inc – Agency

December 18, 2017 – June 16, 2018

•      Provides level 3 technical support and maintenance operations in Windows Server environments, VM platforms

•      Monthly OS Windows Patching

•      Deployment and renewal of digital certificate for IIS

•      Fail Over Cluster, IIS, FTP, DFS Administration

•      Technical resource in SQL Cluster Storage Migration for VMAX-2059 to VMAX3-2370 project

•      Technical resource in CMDB Discovery remediation effort

•      Installation of Windows OS patches for DEV/QA and Production Servers

•      Assist with the installation of business applications/software manually and thru HPSA Tool  (EMC Networker Backup Client, Symantec Client, VMWare Tools Upgrade)

•      Point of contact for escalation coming from Level 1-2 operations staff

•      Provides troubleshooting, solutions and recommendation to medium – complex issues

•      Full and strict compliance of the agreed SLA for Incident and Change Management

•      Prepares Windows Operating System per design specifications requested by applications and server owners

•      Apply configuration change and required fix to meet the ongoing customer, business and technology migration requirements.

•      Troubleshooting of OS related problems / Remote Access Administration (Creation / Deletion / Modification)

Cloudsuite System Administrator (Cloud Operation Department)

Infor PSSC

February 13, 2017 – December 2, 2017

•      Provides daily level 2/3 technical support for Infor primary applications which are hosted in AWS and on-premise using Windows Server, AIX and UNIX environments.

•      Perform the following task such as Installation and modifying of IBM WAS configuration such as datasources, listener ports, Name Space Bindings, Websphere Plugins.

•      Perform IBM WAS version update, applying IBM WAS fixpack update, deployment of Infor application to IBM WAS and IIS, perform Database Refresh, deployment and renewal of digital certificates and applying of Critical Updates for Infor applications and deployment of critical updates for product lines.

•      Administration, maintenance, deployment and configuration of Websphere Application Server (WAS), IBM HIS, Web Server, IIS on Windows and Unix platforms.

•      Technical resource in Update Set 1 Project

•      Infor Application Tuning

•      AD, ADFS and SQL Administration

•      Develop and maintain maintenance and automation scripts

•      Provide technical support and act as an escalation point during large scale outages involving Windows and supporting environments

•      Identify, research, and develop process improvements and recommends them to management for implementation

•      Work with internal groups to create reports on up time, Service Levels, server utilization, and other key metrics as directed

Windows System Administrator (Infrastructure)

Reed Elsevier Shared Services Philippines Inc.

November 14, 2011 – November 04, 2016

•      Team Lead for Windows OS Patching

•      Act as an Subject Matter Expert for Physical Servers in Manila Data Center

•      Provides daily level 2/3 technical support and maintenance operations in Windows Server environments, VM platforms

•      VMware vSphere Administration

•      Windows Server Build and Decommission (Physical and Virtual)

•      Active Directory Management (Creation/Modification/Deactivation)

•      DNS/DHCP server Maintenance File Server/Print Server/FTP/DFS/IIS server Administration

•      IBM WAS Administration

•      Failover Clustering configuration using Veritas and Microsoft

•      Involve in Server deployment in AWS for application migration project

•      Technical resource in Physical to Virtual conversion Project and in-place upgrade Project

•      Technical resource in Server Build from Scratch ESX and Windows Server and Desktop Imaging using ImageX, MDT and Ghost Cast Server

•      McAfee Antivirus Administration and Remediation

•      Troubleshoot server backup issue

•      Maintenance of Scripts (Login, Batch, VB)

•      Participated in BCP/DR activities

•      Recommend infrastructure server enhancement to ensure continuity of a reliable server performance

•      Provides analysis on the performance of the infrastructure servers; recommend action items and countermeasures for the improvement of the server performance

•      Investigation of Problem Management activities through repetitive Incident, and unknown root cause identification

•      Follow policies and processes related to operations and maintenance of servers.

•      Collaborate with other teams (Backup and Storage Team, Oracle SQL DB, Linux/Unix and Network) in relation to technical support needs

Local IT Support Engineer

Teledata Philippines Inc.

November  08, 2010 – November 11, 2011

·         Manage and maintain Avaya PBX, Avaya CMS, Verint Server and Portal

·         Perform Daily/Weekly/Monthly/Quarterly/Annual full back-up using Veritas Netbackup

·         Attending user calls / managing 1st level and 2nd level calls.

·         Workstation OS Deployment and Reimaging (Windows XP and Windows 7) including OS hardening

·         Managing McAfee AV on Workstations

·         Coordinating with System Administrator for Security patches and updates deployment.

·         Provide hardware and software technical support for desktop & laptops

·         Inventory  and  Records Maintenance for Desktop,  Laptops, Printer Scanner and Network devices and other hardware

·         LAN cabling/Telephone Problems.

·         Provides overall technical support as well as must meet the response and resolution time that is set with our Service Level Agreement with the client.

Senior CNC Laser Programmer/AutoCAD Operator

Watson Hi-Tech Co., LTD TAIWAN ROC

August 11, 2006 – April 21, 2008

Develop, design and modify a program for CNC laser engraving machine
Prepare a limit sample for customer, subjected for further approval, ensuring that each limit sample will meet the adequate quality and product specification.
Responsible for the training of production operators prior to the mass production of the approved sample.
Modify artwork of each model using AutoCAD2006, Corel Draw and Adobe Illustrator.
Monitor the quality of the product to satisfy the customer requirements.
Prepare a day to day maintenance activity on CNC laser engraving machine
Perform other jobs related to maintenance activities as well as all other related tasks that may be assigned to me from Manager
Process Engineer

Nidec Subic Philippines Corp (NSB)

July 05, 2005 – March 02, 2006

Responsible for conducting process simplification and improvement, product quality improvement and validation of result. Preparation of manufacturing standards concerning productivity changes
Trend analysis and preparation of preventive countermeasure for low process output. Implement immediate countermeasure on actual production abnormality.
Responsible for the training and skill development of production operators
Responsible for conducting fabrication and design
Perform other jobs related to engineering and maintenance activities as well as all other related tasks that may be assigned to me from the Department/Section Manager
Computer Technician/Data Encoder

COMPCYTE Computer Shop

January 17, 2003 – March 12, 2004

Troubleshoots problems with computer hardware and software systems, including troubleshooting of network, internet and peripheral equipment, makes repairs and corrections when required.
Installs data network and electrical cables, rewires or directs the rewiring of cables as required for new installations and office reconfiguration.
Installs, configures and upgrades Windows Operating Systems and productivity software including configuration of OS restrictions and customization.
Installs, assembles and configures computers, monitors, wired and wireless network peripherals (e.g scanners, printers and shared network printer)
Configures and installs Windows workstations operating systems in response to the demands of a complex network design.
Conducts preventive maintenance on computers and associated peripheral devices.
Certification
·         MCSA: Windows Server 2012

·         MCPS: Microsoft Certified Professional

·         MS: Server Virtualization with Windows Server Hyper-V and System Center

·         CCNA Certified Cisco ID No. CSCO12447368

Trainings Attended
·         Amazon Web Service Systems Operations

BeSpoke Singapore , July 18 – 21, 2016

Company Sponsored

·         Configuring Advanced Windows Server 2012 Services

MISNet Makati, February 23 – 27, 2015

Company Sponsored

·         CCNA/Juniper with VOIP + IVR System Bootcamp

RivanIT Training Systems, June 24 – 28, 2013

Company Sponsored

·         CCNA Routers and Routing Technology

Computer Networking Career & Training Center, March 31, – April 28, 2012

Company Sponsored

·         Avaya CMS Technical Training

Ortigas Center Pasig City, June 4 & 11, 2011

Company Sponsored

·         ISO 14001:2004 EMS System Auditing

Nidec Subic Philippines Corp, January 19 – 20, 2006

Company Sponsored

·         Kaizen Training Thru QC Storyline

Nidec Subic Philippines Corp, September 09 – 10, 2005

Company Sponsored

·         ISO 14001:2004 Transition Training

Nidec Subic Philippines Corp, August 19, 2005

Company Sponsored

·         Practicum for Computer Engineering

Management Information Systems Office (MIS) SBMA

College, December 01- 02, 2005

·         Database for the Modern World

College, March 12, 2005

·         PC-Troubleshooting

College, December 15, 2003

Education
College                                                                   B.S Computer Engineering
Mondriaan Aura College
Subic Bay Freeport Zone (SBFZ)

Graduated in 2004

Character references available upon request.

I hereby certify that the above information’s are true and correct to the best of my knowledge and belief.