OBJECTIVE:
To work for a company that will expand my potentials and personal development, and to exercise commitment and long-term productivity by providing excellence in any task.

WORK EXPERIENCE:

TSD Global Philippines
July 23, 2018 – Up to present

Level 2 Sales Representative
Technical Support Representative for the Largest Search Engine in the World

Deliver sales (number of contacts, number of leads/conversions/sales, etc) results that meet client performance objectives.
Deliver productivity results (contacts/hour, SPH, accuracy) that meet client performance objectives.
Adhere to standard contact procedures and attempt to build relationships, build support for client products and services, and overcome prospect objections.
Adhere to operational processes, client standards, and program standards.

Concentrix Services Corporation
Sep 1, 2016 – May 31, 2017

Technical Support
Technical Support Representative for the Largest Search Engine in the World
Handle inbound calls for mobile devices hardware and software support
Provide assistance on billing issues on customers account

Telus International Philippines Inc.
5th Floor Market Market, Bonifacio Global City, Taguig City, Philippines

Technical Support
February 13, 2011 – Dec 21, 2015

Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, security, IPTV services in Alberta and Vancouver BC, Canada.
Making sure that all concerns are handled with a one call resolution perspective.
Follow up and make scheduled call backs to customers when necessary.

Certificates and Recognitions:
YOU MADE A DIFFERRENCE AWARD for having the most number of commendations in 4th Quarter 2011, given Mar 18, 2012
Citation for Someone who exhibited TELUS Values, given Apr 30th 2011
Citation for being Top 3 Agent for Toll 1, New Hire Training Program, given Apr 30th 2011

Sales Representative
Oct 25th 2005 – Feb 11, 2011
Services existing accounts, obtains orders, and establishes new accounts by responding to customer requests efficiently and professionally.
Maintain and exceed goals on sales input accomplishing related results with the team as needed.
Practice excellent interpersonal communication skills and maintains professional and technical knowledge by attending educational workshops.

Certificates and Recognitions:
6th Place – Best in Quality (94.72%) 2nd Quarter 2009, given on the 14th of Aug 2009
Top 7 Sales Agent, 1st Quarter 2009, given on the 24th day of Apr 2009
Completed Time Management Training on 21st of Mar 2007, Market Market, Taguig City