Salman Arefin

335 Rathburn roadWest                                                                                                             Phone: (647) 335 5940

Mississauga, ON L5B 0C8,                                                         E-mail: [email protected]
Customer Service Representative

Highlights of Qualifications

§  Bilingual, fluent in English, Hindi and Bangla, enjoy working with the public

5 years of experience in working and enjoying being an effective communicator with the public
Demonstrated effective team work skills with multinational companies in their promotional activities.
Proven relationship-builder with exceptional interpersonal skills
Computer skills include: Microsoft Word, PowerPoint and keyboarding skills
Relevant skills

Management Skills

§  Fulfilling all requirements in recruiting students

§  Maintainig connections with required universities and colleges

§  Satisfying any and eevery concern of international students

§  Successfully managed events for clients in both corporate and private events.

Maintained vendor relations and served as point of contact for all selected vendors for each event
Created and maintained client relationships resulting in multiple and repeated booking
Customer Service

§  Calmly handled clients in conflict situations rendering positive results

§  Increased customer satisfaction by creating a customer-focused environment

§  Ability to establish positive rapport and repeat clientele

§  Having a methodical & organised approach to work at both individual & team level.

§  Calmly handled clients in conflict situations rendering positive results

§  Price merchandise, ice cream, health and beauty aids, ensure sufficient stock in various groceries section.

§  Ability to work under pressure and meet targets.

§  Able to build a working atmosphere that has energy, vitality and fun.

Work Experience

Office Administrator          Right to Canada, Mississauga                             January 2018 – Present

Events Team Member           Starz Décor, Mississauga                                       April 2018 – Present

Sales Associates                                  Forever 21                            September  2017- December 2017

Executive manager            Royal Wedding Events, Dhaka                       April 2015- December 2017

Education and training

Bachelor’s Degree on Business Administration                                                              April 2014

Limkokwing University, Malaysia

Volunteer Experience

Fundraiser for Humanitarian aid for Myanmar Citizens (Rohinga)                                                                                                        2016-2017

Active member, Social Welfare Club, Dhaka, Bangladesh                                           2017-Present

References available upon request