SANDRA  ALPHONSO

)     971-507848864

* [email protected]

www.linkedin.com/in/sandraalphonso

SUMMARY
Experienced HR Management Professional with extensive work experience of over 8 years in Human Resource operations management, who is passionate about helping organizations attract, manage, develop & retain high potential talent.

CORE EXPERTISE
Talent Acquisition

On-Boarding & Induction

Change Management

HRMS/Payroll Software

HR ISO Audit
Performance Management

Employee Engagement

Succession Planning

Grievance Handling

HR Policies & Processes
Employee Relations Management

Training & Development

Off-boarding & Exit Analysis

Employee Retention

HR Records Management
PROFESSIONAL EXPERIENCE
Assistant HR Manager
Al Jadeed Bakery L.L.C., Dubai
Nov’15  –  Oct’18
Sr. HR Executive
Sigma-Byte Computers Pvt. Ltd., Mumbai
Jan’09   –   Feb’12
Assistant Manager-HR
Narangs Hospitality Services Pvt. Ltd., Mumbai
Mar’07  –   Dec’07
HR  Officer
Hindustan Unilever Ltd., Mumbai
Mar’05  –   Mar’07
Summer Trainee-HR
Gujarat Ambuja Cements Ltd., Mumbai
Jun’04    –   Jul’04
Al Jadeed Bakery L.L.C., Dubai                                                                                                    [Nov’15 – Oct’18]

Assistant HR Manager-Recruitment, reporting to HR & Admin Head and in this capacity managing a five member team.

Key Responsibilities:

u  Managing the Talent Acquisition process.

u  Assisting the HR Head & Business Head with the Manpower Planning  process in coordination with the head of departments.

u  Developing the KRAs & Job Descriptions.

u  Collating pre-visa & visa processing related documents from the candidate, forwarding the same for Employment visa processing and coordinating with the PRO for the same till the Employment visa is received.

u  Managing the On-boarding & Induction process.

u  Managing the 3rd month review & Probation Period review process for new employees in coordination with the concerned department heads.

u  Managing the Performance Management review process.

u  Assisting the HR Head for HR ISO, HACCP & third party audits.

u  Assisting the HR Head for development, execution & management of  HR policies & processes

u  Employee Relations management

u  Planning & execution of Employee R&R & Engagement Activities along with the HR team.

u  Executing the employee formal Disciplinary Action procedure as per the Company’s defined process.

u  Preparing formal employee internal & outward letters like inter-office communications, warning letters, promotion letters, termination letters, salary certificates, no objection certificates, embassy related letters etc.

u  Managed the HR & Admin petty cash flow on a monthly basis.

u  Overseeing the ladies staff accommodation as part of the admin responsibilities.

u  Value add through HR related inputs to customize the Oracle software to better meet the department’s requirements.

u  Managing the HR department as part of the second level management in the absence of the HR Head.

Significant Highlights:
u  Streamlined the recruitment process.

u  Was promoted from HR Executive to Assistant HR Manager.

u  Helped further develop the HR policies & processes.

u  Developed job descriptions for all job positions.

u  Achieved & helped maintain zero non-conformity in the audits consistently.

Sigma-Byte Computers Pvt. Ltd., Mumbai                                                                           [Jan’09 – Feb’12]

Sr. HR Executive, reported to the Managing Director & in this capacity, managed a four member HR team & was responsible for the management of all HR processes under the Employee Life Cycle.

Key Responsibilities:

u  Managing the overall HR Operations.

u  HR ISO audits Management(internal & external)

u  Managing the organization’s Training & Development process

u  Employee Relations management & Counseling

u  Grievance handling

u  Employee Retention

u  Managing Employee R&R  & Engagement Activities

u  Leadership Development & Succession Planning

u  Managing HRMS/ HRIS & Payroll Software

Significant Highlights:
u  Improved the HR policies & processes with better monitoring checkpoints & a more systematic approach.

u  Assisted the Managing Director & helped streamline the Manpower planning process.

u  Redesigned & revamped the Employee Handbook.

u  Developed & implemented a more engaging & effective On-Boarding & Induction process.

u  Significantly brought down employee attrition & improved employee retention through various measures & HR interventions.

u  Defined individual career growth paths for key talent & helped them achieve their growth goals through continual motivation & support.

u  Successfully initiated, implemented & managed the HR department’s transition from manual HR record keeping & payroll management to HRMS & Payroll software.

u  Achieved & helped maintain zero NC & RC (i.e. Non-conformity & Requires correction) consistently during both internal & external ISO audits of the department.

u  Helped built a more vibrant & positive culture through more one to one, group meetings & employee engagement activities throughout the organization.

Narangs Hospitality Services Pvt. Ltd., Mumbai                                                             [Mar’07 – Dec’07]

Assistant HR Manager, reported to the Managing Director & CEO, worked in the capacity of HR Head & Administration support, with a two member team.

Significant Highlights:

u  Redesigned the performance management process with a focus on efficiency, simplicity & clarity. Was instrumental in defining the KPIs of employees across all departments in the organization.

u  Helped introduce a group accidental floater policy cover & mediclaim policy for all employees.

u  Worked closely with a highly reputed HR consultancy to better the overall HR processes, in alignment with the growth plans of the organization.

Hindustan Unilever Limited, Mumbai                                                                                       [Mar’05 – Mar’07]

Human Resources Officer, reported to the National HR & Training Manager at the business division, was responsible for execution of all operational HR processes & was a key support to the administration department.

Significant highlights:

u  Assisted the National HR & Training manager to build & streamline all the HR processes for the business division which were in a nascent stage.

u  Worked with external consultancies for carrying out various surveys in areas like employee satisfaction & compensation benchmarking.

u  Was rated as one of the top 5 performing employees across the business division & rewarded with a 3 day holiday trip to Dubai.

Gujarat Ambuja Cements Ltd, Mumbai [Summer Trainee-HR]                                         [Jun’04 – Jul’04]

Project: ‘Training Needs Analysis’ for the employees of GACL, Mumbai, using Competency Mapping.

EDUCATION
u  MBA-HR  from Indian Institute of Planning & Management-Mumbai, 2005
u  Bachelor of Business Management from Mangalore University, 2003

TRAININGS/CERTIFICATES
u  ISO 9001:2015 Awareness / Transition & Internal Auditor Training
u  ISO 9001:2008 Internal Auditor Training

u  HACCP Awareness & Internal Auditor Training

PERSONAL DETAILS
u  Nationality        : Indian
u  Date of Birth    : 23rd September 1982

u  Marital Status :  Married

u  Visa  Status       : Husband visa

u  Languages         : English, Hindi, Marathi, Konkani