Sansehry Delos Santos is a Government Affairs Department Faculty, College of Business in Bukidnon State University. She has extensive local and international experience in the private and public sector. Her engagement with the private sector dealt with quality assurance, business management and human resources development in the hospitality industry while her experience with the public sector focused on human resource management in local governance. She is on her final academic semester on her doctorate program in Public Administration.

Curriculum Vitae

Contact Details

Ground Level, Government Affairs Department – College of Business,

BukSU Compound, Sayre Highway, Malaybalay City, 8700 Bukidnon

Email: [email protected]; [email protected]; [email protected]

Mobile: +639173094692

Education

Xavier University (Ateneo de Cagayan)                  current DPA        Nov 2017 – present

Doctor in Public Administration

Bukidnon State University                                                    MPA                     2015-2017

Master Thesis: Customer Satisfaction of Business Permits Issuance Service: Basis for

Policy Formulation

Xavier University (Ateneo de Cagayan)                              BSFT                      1996-2000

Bachelor of Science in Food Technology

Academic Employment

Government Affairs Department, College of Business Instructor      2017 – present

Bukidnon State Univesity

Non-Academic Employment

Valencia City Local Government Unit         Human Resource Management    2014-2017

Officer I /Administrative Officer II

Red Planet Hotels Corp                                 Hotel Manager                              2013-2014

V-Hotel Lavender Singapore                                    Reservation Supervisor                2010-2012

Dynasty Court Hotel                                     Human Resource Manager          2007-2010

Front Office Manager                               2005-2007

Sales and Reservations Officer      2003-2005

Front Desk Officer             11/2002-12/2002

Red Ribbon Foods Corporation                     Quality Assurance Analyst          2000-2002

Honors and Awards

Excellent Customer Service Awardee conferred by V Hotel Management Pte. Ltd. in Singapore

International English Language Testing System (IELTS) Certificate Holder conferred by Cambridge University, British Council and IELTS Australia

Passer, Certificate of Second Level Eligibility for Career Service Professional with a rating of 85.68%

Editorial Responsibility

Adviser, Balinsuguen (Student Publication)                                                            2018-present

Publication

Conference Proceedings.

“Customer Satisfaction of Business Permits Issuance Service: Basis for Policy

Formulation”

Proceedings of 7th Global Business and Finance Research Conference 22-23 February

2018, Concorde Hotel Kuala Lumpur, Malaysia ISBN: 978-1-925488-61-6

Participation in Professional Organization

Participation in Professional Organization (Name of Organization)
Role/Position
Inclusive Dates
Royal Institution Singapore
Senior Member, Royal Institution Management
30 November to 1 December 2019
Philippine Association of Extension Program Implementors, Inc. (PAEPI)
Member
08 November 2018 to present
Eastern Regional Organization for Public Administration (EROPA)
Member
01 July 2018 to present
Philippine Society for Public Administration (PSPA)
Member
2018 to present
Bukidnon State University Faculty Association (BSUFA)
Member
2017 to present
Teachers of the Philippine Public Sector (TOPPS)
Member
2017 to present
 

Professional Development Activities

1. International Experience
Place Visited
Inclusive Dates
Sponsored/conducted by
 

7th Global Business and Finance Conference
Kuala Lumpur, Malaysia
02/22-23/2018
World Business Institute, Australia; Journal of Business and Policy Research; International Review of Business Research Papers; World Journal of Management; Global Economy and Finance Journal; Global Review of Accounting and Finance
2018 Philippine Society of Public Administration International Conference
Cagayan de Oro City, Philippines
11/13-15/2018
Philippine Society of Public Administration

Bukidnon State University

Philippine Councilors League
2. Trainings attended /papers presented

(List of the trainings, seminars, workshops, conferences attended)
Role/Involvement/

participation (Indicate if speaker /lecturer, facilitator  or participant)
Inclusive dates
Sponsoring Agency/

Level (international, national, regional, institutional
22nd International Conference and Conferment Ceremony with the theme “Megatrends in Education, Business & Industry, and Public Administration in the 21st Century and Beyond”
Participant/

Conferee
11/29-12/1, 2018
Royal Institutions Singapore

Royal Institutions Philippines
2018 Philippine Society of Public Administration International Conference
Participant/ Rapporteur
11/13-15/2018
Philippine Society of Public Administration

Bukidnon State University

Philippine Councilors League
Governance Forum: The Role of Barangay Government in the Urbanization of Metro Cagayan de Oro
Organizer/ Facilitator
09/15/2018
Xavier University
Indigenous Peoples Mandatory Representatives Training on Formulation of Resolutions
Coordinator
09/05/2018
Bukidnon State University
Dance with Cha-Cha: The Federalism Traverse
Participant
08/10/2018
Bukidnon State University
Seminar-Workshop on Writing for Publication
Participant
08/03/2018
Xavier University
Seminar on Federalism
Participant
07/12/2018
Department of Interior and Local Government (DILG)

National Youth Commission-Office of the President

Bukidnon State University
Sangguniang Kabataan Mandatory Training
Resource Speaker
05/22/2018
Bukidnon State University
Forum on Empowering the Barangays on Crises Management and Orientation on Green Human Resource Management
Organizer/ Facilitator
03/03/2018
Xavier University
7th Global Business and Finance Research Conference
Paper Presenter

“Customer Satisfaction of the Business Permits Issuance Service: Basis for Policy Formulation”

ISBN: 978-1-925488-61-6
02/22-23/2018
World Business Institute, Australia; Journal of Business and Policy Research; International Review of Business Research Papers; World Journal of Management; Global Economy and Finance Journal; Global Review of Accounting and Finance
Regional Research Forum of the Council of Deans of Graduate Schools, Region X
Participant
02/17/2018
Council of Deans in Region X
Capacitating the Indigenous Peoples Mandatory Representatives of Malaybalay City
Participant
02/16/2018
Bukidnon State University
CSDT Professional Lecture Series
Participant
02/09/2018
Bukidnon State University
CSDT Professional Lecture Series
Participant
12/08/2017
Bukidnon State University
CSDT Professional Lecture Series
Participant
12/01/2017
Bukidnon State University
The Trainer’s Training on Rural Impact Sourcing Digital Freelancing Workshop
Trainee
09/18-20/2017
TESDA, RIS Philippines, and Department of Information and Communication Technology
Seminar-workshop on Curriculum Mapping
Participant
08/03-04/2017
Bukidnon State University
Seminar-workshop on Integrity, Transparency and Accountability in Public Service (ITAP)
Participant
06/01/2017
Office of the Ombudsman
Supervisory Development Course Module I: Personal Effectiveness
Participant
03/09-10/2017
Civil Service Commission
Supervisory Development Course Module VII: Making Meetings Productive
Participant
11/22-23/2016
Civil Service Commission
Orientation on Civil Service Law and Rules
Participant
09/09/2016
Civil Service Commission
DepEd Region X Malaybalay Leadership Training for Supreme Student Government Officers and Advisers
Resource Speaker
08/2016
DepEd Region X Malaybalay
Supervisory Development Course Module VI: Making Powerful, Winning Presentation
Participant
08/23-24/2016
Civil Service Commission
A Seminar on Thesis Writing: Structural Equations Modelling
Participant
07/10/2016
Bukidnon State University
Supervisory Development Course Module IV: Communication – The Secret to Organizational Effectiveness
Participant
06/08-09/2016
Civil Service Commission
Local Government Units’ Framework on Budget and Procurement Processes and its Implementation
Participant
05/28/2016
Bukidnon State University
Supervisory Development Course Module III: Making a Difference Thru Leadership
Participant
05/04-05/2016
Civil Service Commission
The Filipino Personality in the Context of Public Administration
Participant
04/09/2016
Bukidnon State University
Supervisory Development Course Module II: Supervision – A Challenge and a Commitment
Participant
04/05-06/2016
Civil Service Commission
The Best Practices in Public Policy and Program Administration
Participant
09/19/2015
Bukidnon State University
Human Behavior and its Dynamics: The Foundation of the Future Leaders
Participant
09/05/2015
Bukidnon State University
Work Ethics and Records Management
Participant
04/01/2015
Valencia City – Local Government Unit
Seminar Workshop on Strategic Performance Management System
Participant
02/11-12/2015
Civil Service Commission
Supervisory Development Course Module V: How to Spark Exceptional Performance
Participant
02/05-06//2015
Civil Service Commission
Balanced Scorecard for Local Government: the SPMS Framework
Participant
05/28-30/2014
Xavier University Governance and Leadership Institute, and the Philippine Civil Service Commission Region X
Joint Re-orientation Workshop for Agency Authorized Officers (AAOs), Electronic Remittance File (ERF) Handlers and Accountants
Participant
05/23/2014
GSIS
Barangay Officials’  Welfare and Benefits
Participant
04/24-25/2014
Civil Service Commission
Leadership and Management Excellence… Effective Strategic Planning and Execution Training-Workshop
Participant
03/19-20/2014
AGF Consulting Group – Philippines
Forecast Training
Trainee
02/21/2014
Red Planet Hotels Corporation
ASEAN Mutual Recognition Arrangement (MRA) on Tourism Professionals Awareness Seminar
Participant
10/09/2013
The Tourism Industry Board Foundation Inc. (TIBFI)
Guest Services Executive Training Program
Trainee
06/24-07/03/2013
Red Planet Hotels Philippines
Employee’s Compensation Program and Rehabilitation Services for Occupationally-Disabled Workers
Participant
11/17/2009
DOLE Employees’ Compensation Commission
Learning Sessions on Ergonomics: Work Relatedness of Diseases and Work Environment Measurement
Participant
02/28/2008
DOLE Occupational Safety and Health Center
Human Resource Management
Participant
10/21-22/2008
Cagayan de Oro Hotel And Restaurant Association (COHARA) & Department Of Tourism (DOT)
Basic Housekeeping
Participant
04/17-18/2008
Cagayan de Oro Hotel And Restaurant Association (COHARA) & Department Of Tourism (DOT)
Food and Beverage  Management Session
Participant
10/12/2007
Cagayan de Oro Hotel And Restaurant Association (COHARA) & Department Of Tourism (DOT)
The Exceptional Person at the Workplace
Participant
02/09-10/2007
Cagayan de Oro Hotel And Restaurant Association (COHARA) & Department Of Tourism (DOT)
Hygiene and Sanitation in the Handling of and Processing of Foods
Participant
10/11-12/2001
Food Development Center, National Food Authority
Crew Training Program
Trainee
09/05-17/2000
Red Ribbon Bakeshop
The Goodman Fielder International Phil. Basic  Baking Technology Certificate Course
Participant
10/2000
Goodman Fielder International
Building High Performing Work Teams
Participant
06/22-24/2000
Red Ribbon Bakeshop