Santosh Kandpal

Mobile +917906870579 +918650952575 Email [email protected]
PERSONAL STATEMENT

Confident, determined and highly self-motivated, I am task focused working well in both a team environment and independently. My approach to tasks and workload is adaptable and flexible. I have experience in hospitality industry, where I have demonstrated a proven my reliability, punctuality, and dependability. My desire to help people and provide excellent customer service with openness and respect when I deal with people from all cultures is balanced with operational business priorities and upholding organisational targets and standards. I communicate with customers and colleagues tactfully, confidentially and professionally. I enjoy challenges and am ready for new experience and responsibility.

COMPETENCIES

• Work well under pressure and maintain deadlines. • The ability to deliver a high quality service with minimal supervision. • The ability to work as a part of team. • Adaptable and proactive. • Keen to learn new things too. • Training and development. • Lost and found Handling. • Basic Knowledge of computer. (MS word, Excel and Power point.

• WORK EXPERIENCE Kaani Grand Sea view, Maafushi, is one of Maafushi’s finest Hotel, situated on the magnificent beachfront, directly opposite the Bikini Beach. The Hotel combines splendid service with quality accommodation, stylish cuisine and facilities for a perfect family holiday, business trip or relaxing getaway. Start Date: November’2017 Finish Date: Till Date
Santosh Kandpal

Position Title: Senior Front Desk Associate Position Description: Responsible for Front Office Operations and guest relations, received guests from Port and briefs about Island and excursions, meeting every guest for departure and arrival Conducting property tours and fond farewell to the guest.

Club Mahindra Holidays (Naukuchiyatal)- a chain of luxury hotels and resorts across major business & leisure destinations worldwide, perched up in a beautiful location facing the Naukuchiatal Lake in the company of Himalayas, Club Mahindra Naukuchiatal resort in Uttarakhand is surrounded by misty mountains and lush greenery. …. Head on a jog and enjoy the mystical beauty of the Himalayas or take a hike to enjoy the birdsongs. Club Mahindra Holidays is the flagship brand owned by Mahindra Holidays & Resorts Limited with a customer count exceeding 240,000 members and 61+ resorts both in the country and abroad. Start Date: April 2017 Finish Date: October 2017 Position Title: Front Office Associate Position Description: Responsible for Reservations and Front Office Operations. Administer all guest departure on everyday basis and ensure compliance to all established manual and computer procedures. Monitor all inquiries for reservation and manage all communication with clients for hotel rates and assist to increase revenue though occupancy.

Start Date: Finish Date: Position Title: Job Description:
Club Mahindra binsar valley and binsar villa-A heritage property Elegantly decorated apartments provide modern comforts without sacrificing on the old-world charm of the Binsar resort…

August ’2016 April’2017 Front Office Associate Responsible for operations and sales of entire hotel Attend Travel Trade Meets as SATTE etc Develops new strategies for departmental improvement Personally meeting every guest for departure and arrival Conducting property tours. Inspecting Rooms conducting property tour Public areas Inspection

West View Hotel – A heritage property With the picturesque surrounding of pine and fir forests, the West View Hotel is one of the luxurious and royal buildings, famed as a heritage hotel in Nainital.
Start Date: April’2016 Finish Date: june‘2016 Position Title: Front Office Clerk Position Description: Responsible for Front office, Reservations, Cash Handling ,Reservation Quarries, email, confirmation, follow-ups etc

Club Mahindra Safari Resort Corbett – in the foothills of the Himalayas and overlooking the Koshi River, this laid-back resort is set
in Jim Corbett National Park, 10 km from Corbett Tiger Reserve. It’s 3 km from Garjiya Devi Temple . Start Date: Oct. 2015 Finish Date: March 2016 Position Title: Industrial Trainee Position Description: Assist the different departments in a hotel and help them in their daily operations, thereby contributing to the overall operational competence by completing the relevant duties as assigned

EDUCATION
2017 Bachelor in Hotel Management from HImalyan Instritute of Hospitality Management Nainital (India)
2014 Certificate in web Technology from (Dehradun ,India)
2013 Senior secondary from Mission Inter College Ranikhet ,Almora (Uttrakhand,India)
2010 High School from Vivekanand Vidhya Mandir Ranikhet ,Almora (uttrakhnad,India)

PERSONAL DATA
• Date of birth: 30 may 1996

• Father’s Name: Mr. Chander Shekhar Kandpal

• Mothers Name:Mrs.Hema kandpal • Marital Status: Single • Passport no-N7212640 • Date of Expiry-04/05/2026

COMPUTER SKILLS
• MS- Office (Word, Power –Point, Excel)

• Internet

• Opera, Hotelogix, IDS , SAP , POS

COMMUNITY INVOLVEMENT

• Worked for cleaning the streets on Environment Day, Ranikhet India.

• Attended Seminar “Career Avenues 2012” of ICA.

• National Conference on ‘The New Horizons of Management Education’ in year 2010.

INTERESTS
• Hospitality & Service

• Team Leadership

• Traveling

• Cooking

• Sports

• Social work.
• Tracking • Reading Books • Internet surfing • Singing • Bike riding
REFEREES

Mr. Lucio Tronca Hotel Manager Kaani Hotels + 393314361615

Mr.Mohammed Suja Manager + 960776-1727 [email protected]

Mr. Mahesh Bisht Front Office Manager +91 8006480444 [email protected]

Mr. Raheman Mir Hafizur Executive Chef +91 7395999174

Mr. Himashu Mathpal Resort manager ,Club Mahindra Binsar Valley +91- 800 640-2445 [email protected]

Languages

Hindi -Native English Proficient Spanish -Conversational Punjabi- Proficient Urdu -Proficient Italian –Beginner Divehi- Conversational