Sara Hamoudi

Apt. # 1404, 2211 Sherobee Road, Mississauga, ON, L5A 2H5
Cell.: (514) 582-4533

E-mail: [email protected]

PERSONAL QUALIFICATIONS
I am recognized for my ability to communicate with the ones around me and for my strong will to help them. I am a person who likes to succeed at everything I do and I am known as a very organized, understanding and respectful person. Furthermore, my strong orientation to detail truly helped me benefit from all of my previous work experiences. I have also constantly been acknowledged for the quality of my work and for my eagerness to learn. Plus, my experience as a baby-sitter and my volunteer work have allowed me to develop my sense of responsibility and my helpfulness at a young age, which have allowed me to become a very reliable person in both my personal and professional life.
 

EDUCATION
2009 – 2013:       John Molson School of Business, Concordia University, Montreal, QC

Bachelor of Commerce: Major in Accountancy

2007 – 2009:       Vanier College, Montreal, QC
Diplôme d’Études Collégiales (DEC), in General Social Science

2002 – 2007:       Pierre-Laporte High School, Mont-Royal, QC
Diplôme d’Études Secondaires (DES)

EMPLOYMENT HISTORY
 

June 2016 – Present:  Bilingual Billing Operations Co-ordinator: RBC Insurance/Aviva General Insurance, Mississauga, ON
Tasks and Responsibilities:

– Handling billing inquiries pertaining to RBC/Aviva Home and Auto policies for both internal and external clients;

– Providing complete solutions as it relates to customer concerns/problems, escalating where necessary and appropriate;

– Following up on delinquent accounts, processing cancellations and handling reinstatements where applicable;

– Reviewing and analyzing relevant documentation in order to assess suitable payment plans;

– Collecting or applying payments as necessary and managing payments sent to RBC Recoveries/Collections;

– Retrieving and reviewing daily reports to ensure payments are applied accurately;

– Reconciling RBC/Aviva bank accounts and general ledgers;

– Performing administrative duties as required, such as adequate documentation on customer accounts.

February – June 2016:  Senior Bilingual Creditor Insurance Advisor: RBC Insurance, Mississauga, ON
Tasks and Responsibilities:

– Taking ownership of client concerns, handling client escalations and ensuring the escalation process is followed and tracked;

– Providing support, advice and mentorship to agents across the floor and external partners;

– Identifying and recommending solutions to recurring errors and servicing gaps to Team Managers;

– Monitoring agents’ activities through the Real-Time Adherence tool (RTA) to ensure work schedules are adhered to;

– Actively participating in coaching and learning opportunities to improve individual and team contribution.

September 2015 – January 2016:  Bilingual Customer Service Officer, Creditor Service Support (CSS) Team: RBC Insurance, Mississauga, ON
Tasks and Responsibilities:

– Responding to client needs and inquiries through the Client Interaction Management (CIM) software;

– Processing applicable paperwork for clients, ensuring accuracy and completeness of information;

– Preparing and sending client correspondence;

– Managing a Clean-Up Project for the business;

– Translating various documents and correspondence;

– Investigating problematic situations and coming up with resolutions.

2013 – 2016:  Bilingual Creditor Insurance Advisor: RBC Insurance, Mississauga, ON
Tasks and Responsibilities:

– Delivering knowledgeable, accurate and professional advice and information on Creditor products and services;

– Meeting clients’ immediate needs by providing solutions and resolving issues;

– Assisting clients and RBC employees with Life, Disability and Critical Illness insurance claims and applications;

– Contributing to meeting monthly retention goals, team plans and related activities.

2010 – 2011:  Two CO-OP Internships: Matson Driscoll & Damico Ltd., Montreal, QC
Tasks and Responsibilities:

– Analysing lawyers’ and clients’ claims and financial statements;

– Preparing and sending claim calculations to lawyers and clients;

– Attending regular conference calls with lawyers and clients;

– Print and file confidential documents received by lawyers and clients;

– Administrative duties: answering/forwarding calls and shipping documents.

2009:  Office Assistant: Centre d’Éducation des Adultes Outremont, Montreal, QC
Tasks and Responsibilities:

– Ensuring the accurate completion of multiple tasks by strict deadlines;

– Sorting, replacing and destroying student files and paperwork;

– Managing and organizing school correspondence.

2007 – 2009:  Cashier: Maxi & Cie, Montreal, QC
Tasks and Responsibilities:

– General cashier duties;

– Processing exchanges and refunds at the Customer Service counter;

– Supervising and controlling the self-serve cash section;

– Resolving customer complaints in a proactive manner;

– Ensuring management of daily cash accounts at closing;

– Assisting in stocking shelves, rotating merchandise and marking prices.

2003 – 2013:       Baby-sitting
Tasks and Responsibilities:

– Organizing and taking part in instructive and safe leisure activities such as games, crafts, outings and exercise;

– Bathing, feeding and preparing the children for their naps;

– Time management;

– Maintaining a clean and healthy environment inside the home.

VOLUNTEER WORK
 

2005 – 2006:      ‘‘Acti-Aide’’ Leadership Sessions: Pierre-Laporte High School, Mont-Royal, QC

Tasks and Responsibilities:

– Organizing and planning for new school projects, activities and shows;

– Creating promotional material for the planned events;

– Greeting and welcoming parents at parent/teacher meetings.

2003 – 2004:         Assistant : Aristocrate Pet Shop, Place-Vertu Shopping Centre, Montreal, QC
Tasks and Responsibilities:

– Welcoming and assisting customers;

– Providing food, water and care to animals;

– Cleaning and maintaining cages, tanks and any animal care equipment;

– Checking all animals regularly for signs of disease or discomfort;

– Maintaining stock and inventory levels and organizing new merchandise on shelves;

– Shipping merchandise from the post office.

REFERENCES

References available upon request