Sarah Gen De Guia – Reña
Purok 1 Centro, Bical, Science City of Muñoz, Nueva Ecija, Philippines
09568169028 | [email protected]

CAREER OBJECTIVE

To acquire comprehensive knowledge and expertise in the field of hospitality industry, thereby keeping the company in its best and desired niche in the industry.

WORK EXPERIENCE

PR & Marketing Assistant February 2016 – January 2017
Oakwood Premier Joy-Nostalg Center Manila

• Manages Social Media postings, updates and boostings as marketing strategy
• Handles email and text blastings
• Designs layouts for collaterals (menu, poster, flyers and the like)
• Collaborates with bloggers to ensure Media Marketing up to date

Restaurant Receptionist & Cashier May 2014 – February 2016
The Nostalgia Dining Lounge
Oakwood Premier Joy-Nostalg Center Manila

• Draws up client bookings for tables and ensure that tables are set before clients’ arrival
• Manages the front desk by receiving incoming calls, greeting and attending to customers
• Informs guests about the availability of tables and direct them to the tables.
• Keep records of guests who visit the restaurant
• Assists customers with answers to queries, and proffer solutions to issues within my capacity
• Collaborates with other staff, departments and the management to ensure that customer complaints are properly attended to in a timely manner
• Ensures that clients make payment for services before they exit the restaurant
• Checks guest’s preferences and respond to them accordingly; draws the attention of management to certain requests when necessary
• In-depth knowledge with POS Comanche System

EDUCATIONAL ATTAINMENT

 Bachelor of Science in Hotel and Restaurant Management SY 2010- 2014
Central Luzon State University (CLSU), Science City of Muñoz, Nueva Ecija
*Cum Laude
 Teacher Education Program (18 units) SY 2018-2019
Core Gateway Colleges Inc. (CGCI), San Jose City, Nueva Ecija
 St. Paul School of San Antonio SY 2006- 2010
Cando St., Poblacion, San Antonio, Nueva Ecija
 St. Paul School of San Antonio SY 2000-2006
Cando St., Poblacion, San Antonio, Nueva Ecija
*With honors

ACCOLADES AND ACHIEVEMENTS

• Certificate of Excellence as Employee of the Month (Oakwood Premier)
• Most Promising Hotelier-Trainee (Astoria Plaza)
• Certificate of Excellence as a trainee at Food and Beverage Department (Astoria Plaza)
• Certificate of Excellence as trainee at Front Office Department (Astoria Plaza)
• National Certificate II in Food and Beverage Services

SEMINARS AND TRAININGS

September 7, 2018 Strategizing Learning Designs
Nueva Ecija Convention Center, Palayan City

February – July 2016 Food & Beverage Star Training Program
Oakwood Premier, Ortigas Center, Pasig City

May 26, 2015 Service Quality and Service Recovery
Oakwood Premier, Ortigas Center, Pasig City

January 13-15, 2014 Food and Beverage Skills Development
Oakwood Premier, Ortigas Center, Pasig City

SKILLS AND COMPETENCIES

• Well versed in communicating
• Good hospitality skills
• Computer Literate
• Presenting and up selling products
• Multi-tasker
• Able to work efficiently in a team environment
• Good telephone handling skills
• Excellent Customer Service
• In-depth knowledge of Food and beverage service in Casual Dining and Fine Dining
• Basic skills in Gueridon Service (Flambé)
• Cashiering
• Public Relations
• Basic skills in Adobe InDesign and Photoshop

PERSONAL INFORMATION

Age: 25 years old
Gender: Female
Height: 5’3”
Civil Status: Married
Citizenship: Filipino
Religion: Roman Catholic
Language Spoken: English and Filipino

CHARACTER REFERENCE

Mrs. Abigael Dela Dingco
Restaurant Manager
The Nostalgia Dining Lounge
Oakwood Premier Manila
0917955806

Ms. Kyra Cabaero
PR& Marketing Communications Director
Oakwood Premier Joy-Nostalg Center Manila
0908874163

“I HEREBY CERTIFY that the above information is true and correct to the best of my ability, knowledge and belief.”

Sarah Gen De Guia -Reña
Applicant