Shaday Richards
Belmont District
Lawrence Tavern.P.O.
St. Andrew
Tel: (876) 417-1228/361-1879, E-mail: [email protected]

CAREER OBJECTIVE

To obtain a position that will enable me to use my strong organizational skills, educational background, and ability to work well with people. Also, promoting and maintaining the highest level of integrity and professionalism, in the accomplishment of my duties, goals and responsibilities. While, enhance my knowledge and skills in contributing to the growth, and efficiencies, of your organization and the economy.

QUALIFICATION
Bachelor of Science 2012 – 2018
Hospitality, Tourism and Entertainment Management
Excelsior Community College

Core Courses include: Financial Management, Administrative Communication, Hospitality Law, Events Management, Fundamental of Accounting, Hospitality Accounting, Entrepreneurship and Business Practice, Intellectual Property Management, Business Ethics, Tourism Product Development, Human Resource Management, Caribbean Economy Development, Strategic Management, Professionalism and Ethics, Tourism policy and Planning, Research Methodology, Public Relation, Tourism and Hospitality Marketing.

Certificate 2013
Customer Service
Customer Service Association of Jamaica

– Outstanding customer service skill, diplomatic and patient with all type of individual at the organizational level.
– Provides timely and accurate information to incoming customers and provide them with information to address inquiries regarding products and service.
– Help resolve any customer complaints.
First Aid Trained. 2018

– Trained skills to administer help to injured or ill person and keep them safe until they can get more advanced medical treatment by seeing a doctor or going to the hospital.
– Manage the incident and ensure the continuing safety of themselves, bystanders and the casualty
– Assess casualties and find out the nature & cause of their injuries and arrange for further medical help or other emergency services to attend.
Eight (8) CSEC subjects 2007 – 2012
Caribbean Examination Council
Oberlin High School

Core Courses include: – English A (3), Mathematics(3), Electronic Document Preparation and Management (1), Social Studies (1), Foods and Nutrition (2), Home Economics (2), Clothing and Textile (2), Human and Social Biology (2)

PROFESSIONAL EXPERIENCE

Tan-Tar- A Resort, Osage Beach, Missouri May-September 2018 and May-September 2017
House Keeping Intern .
Key Responsibilities:
– Cleaning supplies and clean required areas and ensure that healthy standard is met.
– Ensure confidentiality and security and follow company policies and procedures
– Observe and report damage of the property and response to call to the house keeping department.

Total Gas Station- Dunrobin (Kingston) November 2015- September 2016
Customer Service Agent

Key Responsibilities:
– Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
– Identify and assess customers’ needs to achieve satisfaction and build sustainable relationships of trust through open and interactive communication
– Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution and follow communication procedures, guidelines and policies.
– Inform customer of deals and promotions and maintain financial accounts by recording accounts information.

National Solid Waste Management Authority June- July 2015
Accounts Clerk Assistance and Secretary
Key Responsibilities:
– Typing and filing information
– Answer incoming calls and handle customer request and transfer telephone calls

Best Western Hotel, Cody, Wyoming May 2014- September 2014
House Keeping Intern
Key Responsibilities:
– Cleaning supplies and clean required areas and ensure that healthy standard is met.
– Ensure confidentiality and security and follow company policies and procedures
– Observe and report damage of the property and response to call to the house keeping department.

McDonalds May 2014- September 2014
Cashier
Key Responsibilities:
– Handle cash, credit or check transactions with customers and scan goods and collect payments and ensure pricing is correct
– Count money in cash drawers at the beginning and end of shifts to ensure that amounts are correct and that there is adequate change
– Resolve customer complaints, guide them and provide relevant information and issue change, receipts, refunds, or tickets and redeem stamps and coupons
– Answer customers’ questions and get a manager if answer doesn’t solve the issue and pleasantly deal with customers to ensure satisfaction
–
Lawrence Tavern Primary School July 2009 – July 2009
Assistant Teacher at Lawrence Tavern Primary and Excelsior Preschool
– Fostered a classroom environment for learning and promoted excellent student encouragement and classroom management
– Conduct small group activity based on the child learning needs.

KEY SKILLS
– Proficient in Microsoft Word, Excel, Access, Publisher, Power Point.
– Excellent at executing plans or instructions
– Good Initiative, team work and cooperation
– Customer and quality focus
– Excellent oral and written Communication skills
– Good problem solving and analytical skills
– Excellent planning and organizational skills
– Excellent time management
– Organizational skills
– Flexible, able and willing to learn new things

CO-CURRICULAR ACTIVATES
– Coordinating different type of events to meet major course achievements. Event includes logistics, marketing, entertainment, accounts.
– Fundraising, I took part in fundraising team to raise $20,000 for a project of Tourism Action Cub and occasionally to raise money to finance school major projects.
– Team leading and Decision making, I make important decision for my group members as it related to the success of you course works and team leading where I manage my group and ensure that our work was completed in a timely manner and team members are coordinating with each other.
– Commitment, I stay committed to whatever I am doing until task is completed and I am willing to go above and beyond to ensure that I achieve all my goals and objectives.

REFERENCES

Christine Morgan
Supervisor
Total Gas Station Dunrobin
85 Constant Spring Rd, Kingston
Tel: (876) 829-5219

Patria Beckford Mason
Agriculture Technician
173 Constant Spring Road, Kingston 8
Tel: (876) 825-8557
Work: (876) 924-2667/8
Email: [email protected]

Duane a Daley
College lecturer
Excelsior community College
School of Hospitality and Tourism Management
Work: (876) 930-8051
Tell: (876) 449-0781
Email: [email protected]