PERSONAL DATA

Age:                             24

Date of Birth:             December 23, 1994

Gender:                      Female

Civil Status:                Single

Height:                        152 cm

Weight:                       50 kg

Nationality:                Filipino

Religion:                     Christian

Permanent Address: Magdugo, Toledo City, Cebu, Philippines

WORK EXPERIENCE

Position:         ESL Teacher

–          Teaching Japanese students (any age) the English language.

Duration:        July 2014 – December 2014

Company:       Howdy English Academy

Location:        31 J. P Rizal St, Tabok, Mandaue City, Cebu

Position:         Customer Service Representative (Time Inc. Magazine)

–          Handle calls daily, with duties including assisting customers with their subscription, checking delivery status, billing/payment, and order status.

Duration:        October 2015 – August 2017

Company:       Teleperformance

Location:        Villa Ines Street, Cebu IT Park, Cebu City

Position:         Pharmacy HelpDesk (OptumRx)

–          Handle calls daily from Pharmacists with questions about the member’s prescription benefits. Identify issues and communicate solutions and steps to  pharmacists and sometimes physicians with prescription orders and reorders

Duration:        September 20, 2017 – May 17, 2019

Company:       Optum Global Solutions (Philippines), Inc.

Location:        W. Geonzon St., Cebu IT Park, Apas, Cebu City

SKILLS

Customer Experience / Customer Service

Phone Etiquette

Microsoft Office, Excel, Powerpoint, Typing

Proficient in English

EDUCATION

College                        De La Salle Andres Soriano Memorial College

Don Andres Soriano, Toledo City

Bachelor of Elementary Education

2013 – 2014

High School                Magdugo National High School

Don Juan Climaco Sr. (Magdugo), Toledo City

2009 – 2010

Elementary                Magdugo Elementary School

Don Juan Climaco Sr. (Magdugo), Toledo City

2005 – 2006