003 Balagtas Street                                                                                          Hp no. 09235255939

San Rafael Bulacan                                                                                          Email add: [email protected]

Philippines

SHALIMAR GONZALEZ VALERO

Personal Data

Date of Birth                      :               31 August 1976

Sex                                         :               Female

Marital Status                    :               Single

Health                                   :               Excellent

Passport Number            :               EB46655126

Nationality                          :               Filipino

Career Objective

To obtain a challenging position in a company that will effectively utilize my potential and enhance my knowledge and skills were I can make a significant contribution to the continued success of the organization.

Overview & Contribution

·         1997 Completed Bachelor Degree in Hotel & Restaurant Management

·         On the job training at Century Park Manila, Philippines

Competencies

·         Computer skills in Microsoft Office: Word, Excel and Internet

·         Languages: Fluent in English: Good Verbal, reading and writing communication skills

Working Experience

June 1997 – July 2005     Philippine Bank of Communication, Makati City, Philippines

Junior Clerk

·         Assist Account Officers in the Marketing and Account Management

Ø  Monitoring maturing obligation of clients and advises the clients to ensure payments.

Ø  Accomplishes letter advising client of approval, conditions and requirements based on terms and condition stipulated in the credit proposal.

Ø  Follow-up client’s submission of documentary requirements necessary to process the Credit Proposal and to implement the loan.

Ø  Coordinates with Credit/ Document Review Unit/Legal for the compliance of the required documents.

Ø  Attend to inquiries of the clients.

Ø  Checks and computes day to day transaction.  Interest dues, loan releases and extensions.

Ø  Prepares various reports on loans for management & MIS purposes.

Ø  Prepares Collection Letter.

Ø  In securing approval needed to implement credit requests whether against valid credit lines or case to case transactions.

Ø  Sees that all loans and credit accommodations are processed, handled and approved in accordance with the banks established policies, procedures and shall check that all requirements are complied with.

12 June 2007 – 14 July 2009          Telecoms Credit Cooperative, Singapore

Member Service Executive

·         Handling walk-in members for all transactions (loan, general inquiries, deposit/ withdrawals S1, S2, CGF, RSG, Conversion of membership, New membership, Fixed deposits, etc)

·         To hit loan portfolio

·         Calling of defaulters

·         To verify loan application files that has been disbursed and funded on a daily basis, minimum of 10 files a day

·         To update and follow up online loan applications, to update “progress remarks”, pending cases on a daily basis and to update members (client) diaries “00”

·         To update CMS of all walk-ins attended

·         Reports on approved, pending and cancelled loans to be submitted to the Supervisor on a weekly basis

·         To complete all cases handled by the “Saturday buddies Staff” thoroughly and if pending for approval, to obtain it immediately, if pending for any documents or matters to follow up accordingly

·         Be well versed for all TCC promotions and benefits

·         Back up for reception, as long as there is no one at the first counter

·         Strive to maintain cleanliness and orderliness of the counter at all times

·         To be supportive, helpful and cooperative with everybody at all times

·         Any other duties assigned at all times

20 August 2014 upto present      Marsuno Builders (sole proprietor)

Trainings and Seminars

30 April 1998 Customer Services Excellence (Care) Program (Telephone Answering & Calling Techniques)

11-13 November 2002 Branch Operations Appreciation Course

04 September 2004 Bankwide Proficiency Seminar Program

25-26 August 2007 Finance for Non-finance Professionals

20 November 2008 Doing your Job and Enjoying It

19-20 March 2009 Innovative Problem Solving & Decision Making in the Workplace

21 November – 10 December 2014 Call Center Training

18 December 2014- 23 January 2015 Bartending

Academic History

·         Secondary Education (1989-1993)

Saint Paul School San Rafael Bulacan, Philippines

·         Tertiary Education (1993-1997)

Saint Paul College of Manila, Philippines

Bachelor of Science in Hotel and Restaurant Management

Availability

Immediately

Qualifications Summary

·         Exceptional Customer Service

·         Strong Communication Skills

·         Resourceful, Hardworking and Eager to learn

·         Honest work ethic

·         Can work independently