Computer Literate such as Microsoft Excel, Microsoft Word, Power Points, Photo-shops, Internet browsing. Selling and Influencing skill, Well verse communicator and Pro-activeness.
1. Sales & Customer Focus:
Available for the customer at all times
Establishing eye contact & greeting the customer
Determine customer needs & assist customer in purchase decision
Mentioning new arrivals / styles to customer & make add-on sales
Guiding customer to alternative products in the absence of the product requested by customers.
2. Presentation & Housekeeping
Tidy up section first in the morning
Keep Shelf & merchandise dust free, clean, neat, tidy & stain free
Inform supervisor for change of Merchandize on every new arrival / selling out the category
3. Store requisitions
Ensure merchandise are requested daily and is received in correct quantity from the warehouse and other shops. Inform supervisor on short / excess received.
Acknowledging the correct / short receipt / dispatch of merchandise in the section
Ensuring Merchandise is correctly tagged & bar-coded
4. Shrinkage control
Assisting management in identifying potential shop lifters.
Ensuring merchandize are security tagged & place of tagging.
Consistent supervision of such categories / being alert / not leaving unattended
Contributing ideas to control pilfer ages & reporting to shop manager any unusual/suspicious activity in Retail
Answer telephones and relay messages to appropriate recipients
Manage files/folders and compile records
Greet customers and visitors and perform tier-one / first contact services
Manage inventory of office supplies and assist in organizing office activities
Scan incoming mail for recipient information
Handle outgoing mails by sealing envelopes and placing stamps
Retrieve files on demand
Act as a receptionist or front desk officer when required
Maintain office equipment such as copiers and printers
Responsible for the following but not limited to ensuring customer satisfaction,
Resolving customer complaints, and addressing any questions or comments that customers may have.
In-charge of customer’s orders assembles the orders, and act as cashiers.
Sometimes assign as served through drive-through windows or over counters in the restaurant.
Served food on dishes or trays as offer over the counter.
Maintaining orderly and cleanliness of the restaurant.