Shamiir Mangulamas Abo Bachelor of science in Business Administration

United Arab Emirate

Computer Literate such as Microsoft Excel, Microsoft Word, Power Points, Photo-shops, Internet browsing. Selling and Influencing skill, Well verse communicator and Pro-activeness.


2009-2014 Bachelor of Science and Business Administration at Ramon Magsaysay Memorial College


November 2015 to October 2016 Customer Service staff at Al Noor Department Store

1. Sales & Customer Focus:

Available for the customer at all times

Establishing eye contact & greeting the customer

Determine customer needs & assist customer in purchase decision

Mentioning new arrivals / styles to customer & make add-on sales

Guiding customer to alternative products in the absence of the product requested by customers.

2. Presentation & Housekeeping

Tidy up section first in the morning

Keep Shelf & merchandise dust free, clean, neat, tidy & stain free

Inform supervisor for change of Merchandize on every new arrival / selling out the category

3. Store requisitions

Ensure merchandise are requested daily and is received in correct quantity from the warehouse and other shops. Inform supervisor on short / excess received.

Acknowledging the correct / short receipt / dispatch of merchandise in the section

Ensuring Merchandise is correctly tagged & bar-coded

4. Shrinkage control

Assisting management in identifying potential shop lifters.

Ensuring merchandize are security tagged & place of tagging.

Consistent supervision of such categories / being alert / not leaving unattended

Contributing ideas to control pilfer ages & reporting to shop manager any unusual/suspicious activity in Retail

February 2015 to November 2015 Office Clerk at RMM Promotio

Answer telephones and relay messages to appropriate recipients

Manage files/folders and compile records

Greet customers and visitors and perform tier-one / first contact services

Manage inventory of office supplies and assist in organizing office activities

Scan incoming mail for recipient information

Handle outgoing mails by sealing envelopes and placing stamps

Retrieve files on demand

Act as a receptionist or front desk officer when required

Maintain office equipment such as copiers and printers

April 2014 to February 2015 Crew at Goldilocks

Responsible for the following but not limited to ensuring customer satisfaction,

Resolving customer complaints, and addressing any questions or comments that customers may have.

In-charge of customer’s orders assembles the orders, and act as cashiers.

Sometimes assign as served through drive-through windows or over counters in the restaurant.

Served food on dishes or trays as offer over the counter.

Maintaining orderly and cleanliness of the restaurant.