SHAMIN D’SOUZA

Mobile: +971565638166

Email: [email protected]

EMPLOYMENT DETAILS

PVR Cinemas

Title: HR and Administration Assistant
January 2016 to November 2016
·         Managing the staffing and HR requirements of PVR Cinemas, Nashik.

·         Handling HR for a team of 40 subordinates.

·         Generating attendance and payroll MIS through KRONOS.

·         Managing Mediclaim, Provident fund and employee benefits for all employees.

·         Organizing monthly trainings for the staff on Hygiene, Soft skills, safety and HR processes.

·         Recruitment and induction of Staff.

Cake Craft Title: Owner
January 2015 to December 2015
·         Specialize in custom made fondant cakes for weddings and other occasions.

·         Catering to custom made chocolates and hampers.

Ziecon Advance Dental Clinic & Research center Title: Front Office Executive and HR
July 2012 to December 2014
·         Generating monthly MIS of Revenue, staff attendance report and HR function.

·         Ensuring smooth functioning of patient flow through proper appointments.

·         Updating daily MIS, like revenue reports through Densoft software.

Imperial Banquets

Title: Banquet Sales Assistant- Navi Mumbai
June 2008 to January 2009
·         Working in liaison with the Regional Manager for smooth functioning of banquet operations.

·         Reporting to the COO on a daily basis.

·         Negotiating with clients for conferences, weddings, social gatherings, events and exhibitions.

Taj group of Hotels

Title: Banquet Sales Assistant- Nashik
February 2006 to May 2007
·         Liaison with the banquet manager, catering assistants, chef and the client to ensure smooth running of events.

·         Reporting to the sales and marketing manager.

·         Designing custom packages as per customer requirement.

Taj West End

Title: Front Office Executive- Bangalore
March 2005 to January 2006
·         Managing front office operations and reception to ensure the highest standard of service and guest satisfaction.

·         Reviewing logbooks daily and monitoring all activities.

·         Collaborating with engineering and housekeeping staff to ensure the best hotel experience.

·         Participating in morning briefings, MIS and coordination.

Wipro Spectramind

Title: Customer Care Executive- Mumbai
January 2004 to January 2005
·         Worked for an inbound US process for a credit card company – Capital One.

·         Handle inbound customer queries and offer solutions.

·         Cross sell Financial products.

ACADEMIC BACKGROUND

BSC Tourism and Hotel Management
YCMOU
2006-2007
Diploma in Hotel Management and Catering Technology
IHMCT
2001-2004
Certificate course in Tourism and Hospitality Management
Ambro college of Hotel Management
2005-2006
PROFESSIONAL DEVELOPMENT

·         Industrial training at The Leela Kempinski Hotel Mumbai

·         Industrial training at the Majorda Beach Resort, Goa

·         Hospitality Foundation module at Taj group of Hotels

OTHER INFORMATION

Languages: English, Hindi, Marathi

Hobbies: Reading, Baking cakes, chocolate making

Marital status: Married