SUMMARY
Shane A. Arcilla
Purok Masipag, Zone 4, Buayan, General Santos City +639151496507 [email protected]
• Basic knowledge in cooking and housekeeping.
• A total of 2 years and 6 months experience as a Call Center agent.
• Work as a Telemarketer/Club Coordinator for 6 months.
• A total of 4 years as Office Staff and 6 months as Sales Executive
WORK EXPERIENCE
Felcris Davao Co.
Davao City
Office Staff
  
2003 – 2004
Monitoring of stocks per branch.
Able to handle work pressure and meet deadline.
Strong communications skills and has the ability to work effectively cross- functionally.
NPO ( Non-profit Organization Office )
Davao City
Office Staff 2010 – 2013
 Processing documents for abandoned Japanese children
 Communicating and interviewing case holders

Ascentria BPO
Davao City
Call Center Agent (Voice and Non-voice Account) 2013 – 2014
 Able to do Outbound Calls
 Able to communicate and handle angry customers
Sixeleven Global Teleservices BPO
Leon Llido Street, Barangay Lagao, General Santos City
Call Center Agent (Inbound/Outbound/Virtual Assistant) 2014 – 2015
 Able to address customer’s concern
 Can handle irate customers and has ability to find a solution effectively
 Knowledgeable in basic computer operations
 Able to use Microsoft Word, Excel and Powerpoint
Asian Grand Legacy (ASL)
San Miguel Street beside Greenleaf Hotel, General Santos City
Office Staff/Telemarketer/Club Coordinator 2015 – 2016
 Able to do multi-tasking jobs
 Able to meet and assist clients
 Can do cold-calling and offer company promotions
Allegro Beverage Corporation
Davao City
Sales Executive 2017 – 2018
 Able to meet quota.
 Able to work under pressure and handle work stress.

Education
H. Buayan Elementary School (1997 – 1998)
Barangay Buayan, General Santos City
Buayan National High School (2001 – 2002)
Barangay Buayan, General Santos City
Dona Lourdes Institute Technology (2007)
Computer Programing Davao City
General Santos City Foundation Institute (2015)
Human Resource Development Management General Santos City