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Shanice Daley Customer Service Representative

Kingston Jamaica
Customer Service

Shanice Daley
5 Sherton Avenue
Duhaney Park
Kingston & St. Andrew
Tele: (+1876) 583-2225/402-9779
Email: [email protected]

Objective: To obtain a position that will enable me to use my strong organizational skills, educational background and ability to work well with people.
Education:
Boys’ Town Vocational Training Centre (VTC) (Oct 2015- Mar 2016)
(Housekeeping Level 2)

La-Marie Spa/Institute (Jan- Jul 2014)
(Cosmetology)

St. Andrew Technical High (Evening School) – (CVQ) (Sept 2011- Jul 2013)
(Office Administration)

Pembroke Hall-High School (Sept 2006- Jun 2011)
(School Leaving Certificate)

Qualification: CXC (2011)
Subject Proficiency
Office Administration (O.A) II
Home Economic &Management III
Electronical Document Preparation & III
Management

City &Guilds (2012)
English A (Level 1)
Numeracy (Level 1&2)

Caribbean Vocation Qualification (CVQ) (2013)
Office Administration (Level 1)

Heart Trust NTA Certificate (2016)
Housekeeping Linen Room Attendant (Level 2)

Experience:

Alorica (2018-2019)

Customer Service Representative

Christar Villas Hotel (Mar 2016)
(Linen Room Attendant)

Registrar General Department (Feb-Mar 2010)
(Accounts Department & Marketing Department)

Haberdashery Wholesale (Dec 2011-Mar2012)
(Counter Clerk)

C & T Cyber Café & Haberdashery (2009-Present)
(Cyber Cafe Assistant)

Extra-Curricular Activity:
President of the Boys’ Town Vocational Training Centre (VTC) (2015-2016)
(Academic Group)

Prefect (Pembroke Hall-High School) (2009-2011)

Skills: Computer Literacy, People Management, Customer Service

Hobbies: Reading, Writing, Listening to music, Surfing the net and Socializing with others

Reference: Available upon Request

Experience

2018-Present Customer Service Representative at Alorica

I work in Reservation Department