SHANIKA L WILLIAMS
Carlton Crescent, Rosevale Estate, Montego Bay, St. James | (M) (876) 832-7599| (C) (876) 999-9098| [email protected]

Professional Summary_________________________________________________
OBJECTIVE: To obtain a challenging position that will allow me to utilize my education and experience, while providing the opportunity for growth and advancement.

Education__________________________________________________________
Falmouth All Age School – 4 Charlotte St. Falmouth, P.O 2004
High School Diploma: Sciences 2009
Holland High School – Martha Brae Falmouth P.O Trelawny

Qualifications_______________________________________________________
Level one (1) & (2) two in English and Social Studies respectively. Level three (3) in Chemistry, Physics, Biology, Mathematics and English Literature.

Work History______________________________________________
Entertainment Coordinator Trainee 08/2006 to 08/2006
Breezes Resort & Spa Trelawny – Coopers Pen Falmouth P.O Trelawny

Kids Club Trainee 08/2009 to 08/2009
Breezes Resort & Spa Trelawny – Coopers Pen Falmouth P.O Trelawny

Front Desk Receptionist/Lobby Hostess 10/2009 to 09/2010
Breezes Resort & Spa Rio Bueno – Braco District Rio Bueno Trelawny
• To welcome and assist guests arriving at the hotel
• To assist any departing guests
• To be the main point of contact in the hotel lobby
• To maintain the ambience of the hotel lobby
• To facilitate Guest request for amenities
• To carry out any operational request of the Hotel Reception
• To conduct general administrative duties using Microsoft office, internet explorer
• To carry out general Concierge duties
• To work cross departmentally in accordance with business need

Customer Service Representative 09/2010 to 08/2016
LIME Jamaica – Shop #10 Alice Eldemire Drive, Montego Bay, St James
• Respond to customer’s emails
• Management and resolve customer complaints
• Sell products and place customer orders in the computer system
• Identify and escalate issues to supervisors
• Provide product and service information to customers
• Research required information using available resources
• Research, identify, and resolve customer complaints using applicable software
• Process orders, forms, and application
• Document all customer’s information according to standard operating procedures
• Follow up customer calls where necessary
• Upsell & Cross-sell products and services
• Complete call logs and reports
• Collect payments and bag purchases for customers
• Maintain accurate cash drawer
• Handle exchanges and refunds in a quick, efficient manner
• Memorize product locations throughout the store and be able to direct customers or make suggestions
• Take a tally of the funds in the cash register when required during a shift and produce transaction reports
• Keep the checkout area clean and orderly

Retail Sales Advisor 08/2016 to 09/2018
FLOW JAMAICA (Formerly Lime) – Shop #11-12 Alice Eldemire Drive, Montego Bay, St James
• Respond to customer’s emails
• Management and resolve customer complaints
• Sell products and place customer orders in the computer system
• Identify and escalate issues to supervisors
• Provide product and service information to customers
• Research required information using available resources
• Research, identify, and resolve customer complaints using applicable software
• Process orders, forms, and application
• Document all customer’s information according to standard operating procedures
• Follow up customer calls where necessary
• Upsell & Cross-sell products and services
• Complete call logs and reports
• Collect payments and bag purchases for customers
• Maintain accurate cash drawer
• Handle exchanges and refunds in a quick, efficient manner
• Memorize product locations throughout the store and be able to direct customers or make suggestions
• Take a tally of the funds in the cash register when required during a shift and produce transaction reports
• Keep the checkout area clean and orderly

Visa Analyst Officer 12/2018 to 02/2019
Canadian Visa application center – Unit CU4 Morgan Rd, Whitter Village Ironshore Montego Bay, St James

• Greet all Visa Applicants entering the VAC
• Review the Visa applications for completeness
• Identify deficiencies in Visa application papers and warn Applicants in a correct manner when efficiency is detected
• Direct applicants to the appropriate VAC staff
• Conduct daily test of the Biometric Collection equipment
• Implement the escalation procedure in case of failure of the equipment test
• Capture fingerprints using the Biometric Collection equipment and Software
• Take digital photographs
• Verify that the Visa applicant is the person in the passport or ID
• Assist applicants to set appointments on Self serve computer stations
• Assist Applicants in completing necessary forms required for Visa application
• Distribute tickets to Applicants for order placement

References_________________________________________________
Kenute Woolery, Business Man –Bow Company Limited. Tel # 876-999-5949

Lesley-Ann Brown, SME Business Representative –Digicel Jamaica. Tel# 876-582-6188

Jamiel Scott- Constable Of Police-Montego Bay Division Tel# 876-469-9517

Additional Information________________________________________________
• INTERESTS: Reading, socializing and meeting a wide variety of interesting people.