Shannon Smith Payroll Administrator

Jamaica, West Indies
Basic knowledge of AuditingCompetent use in Microsoft OfficeKnowledge of Oracle PeopleSoftKnowledge of payroll processingKnowledge of Peachtree CompleteKnowledge of TCA Software







2007 – 2009 B.SC. Degree in Management Studies at Northern Caribbean University, Manchester, Jamaica

Major: Hospitality & Tourism

2004 – 2006 Associate Degree in Business Studies at Montego Bay Community College, St. James, Jamaica

Major: Human Resource Management


May 2017 – April 2018 Payroll/Accounting Administrative Assistant at Zoetry Resorts & Spa, Jamaica

• Process weekly, fortnightly, and monthly payroll
• Liaise with HR for documents needed to assist with payroll
• General cashiering, which includes liaising with Front Desk
• Basic auditing of cash float at Front Desk
• Providing reports to Financial Controller for monthly tax payment

Sept.2010 – May 2017 Payroll Administrator at Conduent, Montego Bay, St. James, Jamaica

• Retrieve and analyze data to prepare and maintain complex payroll
records, summaries and reports
• Reconcile differences within payroll systems using critical analysis skills
• Monitor, audit and process a variety of data and transactions
• Identify and correct pay errors by using mathematical computations
• Create spreadsheets and process forms, reports, and documents used to
maintain statistical records
• Train and assist in assessing new hires

Dec.2009 – March 2010 Customer Service Representative at National Commercial Bank, Falmouth, Trelawny, Jamaica

• Open and close various types of accounts
• Prepared Manager’s Cheque & Bank Statements
• Process money transfers for customers

Sept.2009 – Dec. 2009 Front Desk Agent at Altamont West Hotel, Montego Bay, St. James, Jamaica

• Book reservations
• Check-In and Check-Out guests
• Handle guests’ complaints

Summer 2006 Data Entry Clerk at Jamaica Customs Department, Montego Bay, St. James, Jamaica

• Organize office filing system
• Assisted officers in checking off merchandise in imported containers

Summer 2005 Assistant Representative - Contributions Refund Department at National Housing Trust, Montego Bay, St. James, Jamaica

• Issued Contributions Refund Cheques
• Assisted customers in completing Contributions Refund Forms
• Used Lotus 1-2-3 to enter company data
• Made phone calls to individuals who were expected to collect their refunds