Shannon O’Rourke
6 Charles Samuel Way ▪ Foxborough, MA 02035  [email protected]  cell 774-210-0631
Summary Graduating MBA student with successful internship experience in human resources and customer service.
♦ Professional ♦ Effective Communicator ♦ Quick Learner ♦ Critical Thinker ♦ Computer savvy
Motivated to apply education and skills in a challenging employment opportunity.
Education Western New England University – College of Business, Springfield, MA
Accredited by the Association to Advance Collegiate Schools of Business
Master of Business Administration, gradation May 2018
Bachelor of Science in Business Administration, graduated magna cum laude May 2017
Major: Management and Leadership – Minor: Human Resources
Graduate Assistantship and
Internships Western New England University, Springfield, MA
Graduate Assistant – Center for Civic Engagement
Program Facilitator for America Reads 2017-present
A federally funded program providing students with the opportunity to tutor elementary
school-aged children in reading and math.
 Maintain ongoing positive working relationships with assigned public schools
 Supervise student coordinators and workers as well as process requests for tutors
 Track and review bi-weekly payroll
 Generate annual report of program activity and hours
Clinical & Support Options, Northampton, MA
Human Resources Intern 2017
 Tracked employee training information required for licensing
 Managed availability of key employment forms on the website
 Maintained updated employee information in department database
 Learned about employee orientation and onboarding process
Waste Management Strategic Business Solutions, Windsor, CT
A Fortune 500 Company.
Customer Service Intern 2015-2016
 Handled incoming customer phone and email requests in a professional and efficient manner
 Exhibited critical thinking and problem resolution skills by coordinating client
services and resolving issues
 Completed extensive customer service training and documented activity in company’s CRM system
Additional
Experience TEAM Enterprise, Boston, MA
Promotions Specialist 2017
 Promoted MillerCoors brands in local bars and liquor stores
 Served samples to customers and communicates information about different brands
Western New England University, Springfield, MA
Student Employment Assistant 2017
 Created information packets for new hires to facilitate the onboarding process
 Maintained student employment files and adhere to strict confidentiality
First Year Seminar Assistant 2015-2016
 Mentored incoming freshman to assure a smooth college transition
 Assisted faculty with facilitating classroom discussions and grading exams
Polling Institute Interviewer 2014-2015
 Conducted phone interviews to gather political opinions
Memberships/
Activities Society for Human Resource Management
 Student Member 2017-present
Management Association – Western New England University 2014-2017
 Served as Vice President 2015-2017
Women’s Field Hockey Team – Western New England University 2013-2014
Computer
Skills University Alliance Certificate in the enterprise resource planning software SAP, completed 2017
Word, Excel, Access and PowerPoint