WORK EXPERIENCE
RESERVATIONS AGENT (Feb. 2017 – Present) – Grand Excelsior Hotel – Al Barsha, Dubai
 Receives processes and confirm guest room reservations made by clients on the phone, fax, Email, Extranet and GDS.
 Inputs all reservations into the computer recording all pertinent information and filing of the same.
 Check all reservations arrival next day to ensure everything is in order.
 Understand the call handling technique and comply the same as per the GEH.
 Attends to enquiries, complaints and request regarding reservation.
 Maintains established filing system of all correspondence.
 Collates and prepare reports as required by Revenue manager / Supervisor.
 Promotes and maintains good public relations and endeavors to maximize business.

TELEPHONE OPERATOR (Dec 2014 – Feb 2017) – Grand Excelsior Hotel – Al Barsha, Dubai
 Support and provide superior service via phone and faxes as a receiver and caller.
 Use questioning and listening skills that support effective telephone communication.
 Use an effective approach to handle special telephone tasks like transfer, taking messages,
call backs, holds, interruptions and unintentional disconnect.
 Use the most appropriate way to communicate with different behaviour types on the
telephone.
 Apply the proper telephone etiquette to satisfy various guest situations.
 Assists and maintaining and updating telephone directories and events when notified of
changes in order to access correct information.
 Logs all wake-up call requests and perform wake-up call services.
 Multitasking abilities will always come in handy, because a switchboard operator may be
ask to do other job.

ADMINISTRATIVE ASSISTANT (March 2014 – December 2014) Source Properties / Pizza Rap Restaurant – Business Bay, Dubai
 Provide secretarial and administrative support to managing director and other staff.
 Dealing with incoming calls, emails and faxes.
 Coordinate and attend meeting with the suppliers. Makes appointment for meeting.
 Purchase, receive and store the office supplies, ensuring that basic supplies are always
available.
 Write business letter, reports or office memoranda using word processing programs.
 Responsible in inventory supplies of restaurant.
 Doing local purchase orders (LPO) to be sent to the suppliers of restaurant.
 Prepares cheque for supplier’s payment.
 Collect weekly sales of restaurant and laundry shop. Prepares weekly and monthly report.

ADMINISTRATIVE ASSISTANT / QUALITY ASSURANCE-1 (Aug. 2006 – Nov. 2011) Times Asia Publications, Inc. – Salcedo Village, Makati City Philippines
 Assists in maintaining the human resource database and all employee records and files.
 Orient employees on company policies and benefits.
 Prepares employee contracts and memorandums. Assists with recruitment and interview
process.
 Assigned in Sales team department and perform to be a good team player.
 Verify information stated in the credit card application forms.
 Encode application forms submitted by sales department.
 All around staff. (Admin Assistant, Quality Assurance, Data Entry, Receptionist, Verifier and
Win fax Operator)

FRONT DESK PERSONNEL / ADMINISTRATIVE ASSISTANT (August 2004 – August 2006)
 Operates the PABX to receive incoming calls, determines purpose of calls and directing caller to person or department or taking messages as required.
 Deals with all inquiries in a professional and courteous manner, in person, on the telephone or via Email.
 Maintaining office equipment, including copiers and printers in good running order.
 Arranging in-coming shipments from suppliers in liaison with local freight couriers.
 Assist applicants to HRMD. All around staff.