SHARON ROSE LINO-ABAYAN

Rm.3K Tower II, El Dorado Bldg.,

California Garden Square, Libertad St.,

Barangay Highway Hills, Mandaluyong City, Philippines

Status: Married

Tel. No.: (02) 738 0502

Cellphone No. +632 917 3567676

Email Add: [email protected]

Objective
Looking for better opportunities that will offer challenges to my experiences along with outstanding prospect for promotions and career advances.

Working Experiences
IBM Philippines

March 2012 – March 31, 2017

IT Project Team Lead – RCBC Project

Ø  Serve as the interface between the IBM Project Manager and all of customers departments, organization, and locations participating in the service.

Ø  Responsible for providing responses to request for information, data, consents, decisions and approvals.

Ø  Help resolve deviations, if any from the SOW.

Ø  Coordinate, manage and responsible for the activities of personnel handled.

Ø  Communicate to the IBM Project Manager any changes that may affect the service.

Ø  Administer the Project Change Control Procedure.

Ø  Coordinate resolution of issues raised by the IBM Project Manager and, as necessary, escalate such issues.

Ø  Ensure the tasks assigned to personnel will be completed accordingly, and as required, participate in meetings.

March 13, 2009 – March 2012

Operations Support Admin

Ø  PTF (Program Temporary Fix) Coordinator

Ø  Key Control over Operations Tester (KCO)

Ø  Maintenance Agreement Proposal Admin

Ø  Field Engineers Reports

Ø  Wrong Clocking Reports

Ø  Open Calls Reports

May 16, 2008 – March 12, 2009

Operations Support (Percall Admin)

Ø  Percall Reconciliation Information System Adminstrator

Ø  Per call, Service Pac and Meter Reading Biller.

Ø  Alert Country Admin

IBM Solutions Delivery, Inc.

January 16, 2006 – May 15, 2008

Authorize Service Center Coordinator

Ø  Monitor and coordinate provincial service calls of ASC (Authorized Service Center).

Ø  Submit ASC (Authorized Service Center) Performance Report.

Ø  Submit Jollibee, Chowking and Greenwich Daily Report.

Ø  Submit Jollibee, Chowking, Greenwich and Shoe Mart Certification for Hard disk replacement.

Ø  Submit Authorized Service Center Monthly Process Test.

Ø  Coordinate to Authorized Service Center schedule of Preventive Maintenance of Shoe Mart and Jollibee Food Corp. stores

January 16, 2003 – January 15, 2006

Point of Sale Administrative Assistant                                                         Attend meetings.

Ø  Take and prepare minutes of meeting.

Ø  Make travel arrangements.

Ø  Purchase equipment and supplies.

Ø  Submit, fax, e-mail & follow-up quotations for Jollibee, Greenwich and Chowking stores.

Ø  Submit IBM and ISDI Monthly Report for Field Engineer Utilization.

Ø  Encode Contractual Reimbursement, Cash Advance, OJT Allowance Request for Payment and Liquidation of Expense of Field Engineers.

Ø  File documents.

Ø  Make Advice to Bill for Jollibee Food Corporation.

Philippine Long Distance Telephone Company
May 17, 2001 to January 15, 2003

Executive Secretary (eProcurement Division)

Ø  Conduct training for eProcurement users.

Ø  Organize eProcurement supplier and buyer conferences.

Ø  Provide post-implementation technical support to eProcurement users and suppliers.

Ø  Prepare materials for eProcurement presentations.

Ø  Facilitate execution of frame supply agreements to eProcurement suppliers.

Ø  Assist in the item coding for commodities to be integrated into the eProcurement system.

Ø  Coordinate with PLDT subs and affiliates to address eProcurement and Bayantrade-related concerns.

Ø  Draft and edit letters and memos.

Ø  Schedule appointments and handle follow-ups and reminders.

Ø  Schedule and arrange meetings of all sizes.

Ø  Attend meetings.

Ø  Make travel arrangements.

Ø  Purchase equipment and supplies.

Ø  Use software programs

Ø  Set up and maintain filing records.

Ø  Operational knowledge of computer, fax, copier and other modern office equipment and systems.

Ø  Place, answer and route telephone calls.

Ø  Open, sort and route incoming conventional and electronic mail.

Skills
ü  Excellent written and oral communication abilities – in English and Pilipino

ü  Ability to cope with heavy workloads and meet deadlines; can work under pressure

ü  Can work with minimum supervision.

Certification
ITIL Certified

November 15, 2012

Employment Awards
IBM Bravo Awardee 2007

IBM MTS Ops Team Awardee 2009

IBM Salakot Awardee Q3 2010

IBM Bayani Awardee 2012

IBM Bayanihan Awardee 3Q 2012

IBM Salakot Awardee 4Q 2012

IBM Service Milestone Awardee 2014

IBM Top Talent 2016

Trainings and Seminars
Lotus Notes 8.5

April 18-19, 2011

IBM Solutions Delivery Inc.

Advanced Microsoft Excel 2007

March 28-29, 2011

IBM Solutions Delivery Inc.

Telephone & Email Etiquette

December 22, 2010

IBM Solutions Delivery Inc.

Customer Satisfaction

November 18, 2010

IBM Solutions Delivery Inc.

AP Environmental Affairs and Compliance Education

September 8, 2010

IBM Solutions Delivery Inc.

ASEAN Pricing Delegation Education

May 2010

IBM Solutions Delivery Inc.

IBM Finance Business Controls

October 2009

IBM Solutions Delivery Inc.

Effective Business Writing

June 5, 2009

IBM Solutions Delivery Inc.

Time Management

April 21, 2009

IBM Solutions Delivery Inc.

5s Fundamental

February 5, 2009

IBM Solutions Delivery Inc.

Service Standard

August 26, 2008

IBM Solutions Delivery Inc.

Effective Customer Service for CSS

July – December 2008

IBM Solutions Delivery Inc.

Career Orientation and Development

October 4, 2007

IBM Solutions Delivery Inc.

Team Development Program

September 13, 2007

IBM Solutions Delivery Inc.

Conflict Management

August 23, 2007

IBM Solutions Delivery Inc.

Signature Selling Method Workshop

August 9, 2007

IBM Solutions Delivery Inc.

MS Powerpoint Professional

July 27, 2007

IBM Solutions Delivery Inc.

PBC Workshop

July 23, 2007

IBM Solutions Delivery Inc.

Effective Customer Communication

July 23, 2007

IBM Solutions Delivery Inc.

MS Project Proficiency

July 23, 2007

IBM Solutions Delivery Inc.

Technical and Delivery Assessment Class

February 28, 2006

IBM Solutions Delivery Inc.

Training Visual Basic 6

Sejptember – October 2002

South Eastern College, Inc.

ISO 9001: 2000 Awareness

August 2001

Philippine Long Distance Telephone Company

Career Development

September 2000

Adamson University

Doin’ Business Thru E-Commerce

August 2000

Adamson University

I.T.: Hi! Tech a Look into the New Millennium

September 23, 1998

Adamson University

OJT – PLDT Network Eng’g II Division

April – May 1999

(PLDT) Philippine Long Distance Telephone Company

OJT – Manpower Development Division

April 12 – May 22, 1996

(OWWA) Overseas Workers Welfare Administration

Employment Certificates
IBM Bravo Awardee 2007

IBM MTS Ops Team Awardee 2009

IBM Salakot Awardee Q3 2010

IBM Bayani Awardee 2012

IBM Bayanihan Awardee 3Q 2012

IBM Salakot Awardee 4Q 2012

IBM Service Milestone Awardee 2014

IBM Top Talent 2016

Educational Background
Primary       Immaculate Conception Academy of Manila (1983-1990)

Secondary    Immaculate Conception Academy of Manila (1990-1994)

Vocational   Employment Apprenticeship Research Network (1995-1996)

Computer Secretarial, Silver Medalist

College         Adamson University (1996-2000)

Graduate, B. S. Computer Science