Shayla McDonald-Bell Airport Customer Service/Administration/Operations

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Mrs. Shayla R. McDonald-Bell


Home Address:Lot 344 Stonebrook Vista, Trelawny

Mailing Address:Falmouth P.O., Box #7942, Trelawny

Email address: [email protected]

Phone:(876) 585-8522


To make a significant contribution to your Organization by demonstrating a high level of professionalism and premier work ethics.




v  Aug. 2015 – Present              JAMAICA DISPATCH SERVICES LTD., Jamaica W.I.


ü Administrative Coordinator

·         Creating and Modifying Airlines Files and Contracts.

·         Preparing Invoices for airlines and contracted Clients

·         Database Management Systems Maintenance.

·         Administrative Duties to include office supply purchasing and  compiling reports,


v  Apr. 2013 – May 2015          QUALCARE LIMITED, Jamaica W.I.


ü Medical Sales Representative for Sandoz Pharmaceuticals

·         Reports Directly to the Key Account Manager for the West Indies.

·         Responsible for detailing Sandoz product portfolios to both doctors and pharmacists for prescription and dispensing to patients and customers


v  Nov. 2006 – Jul. 2012            MBJ AIRPORTS LIMITED, Jamaica W.I.


ü  Duty Manager

·         Reports directly to the Customer Services and Terminal Manager

·         Responsible for the administration of the Airport supervising staff

·         Coordinate the administration of the airport operation.


v  Oct. 2004 – Oct. 2006            MBJ AIRPORTS LIMITED, Jamaica W.I.


ü  Treasury Officer

·         Reports directly to the Financial Controller

·         Investing and negotiating interest rates with bankers.

·         Reconcile monthly accounts, prepare Journals, General Ledger and analyze Receivables, and Payables


v  Apr. 2003 – Sep. 2004            MBJ AIRPORTS LIMITED, Jamaica W. I.


ü Operations & Duty Officer

·         Reportsdirectly to the Operations Manager

·         Maintain operations log of data and records from concessionaires and airlines.

·         Assist in operational duties and tabulating airline statistics.



v  Sep. 1999 – Apr. 2003           AIRPORTS AUTHORITY OF JAMAICA, Jamaica W.I.

ü Statistical Analyst

·         Reportsdirectly to the Commercial Manager

·         Maintain flight data records of international and domestic flights at Sangster International and surrounding Aerodromes by ICAO Regulations

·         Preparing analytical reports to assist in decision making.


v Jan. 2008 – Jul. 2010           Northern Caribbean University, Jamaica

Masters in Business Administration


v Oct. 2002 – Feb. 2006            University of Phoenix, Arizona, USA

BSc. Information Technology


v Sep. 1998 – Jul. 1999             University of Technology, Jamaica W.I.

Diploma in Business Administration


v Sep. 1996 – Jul. 1998             Montego Bay Community College, Jamaica W.I.

Certificate in Business Administration


v Sep. 1991 – Jul. 1996             Montego Bay High School, Jamaica W.I.

High School Diploma



v  Masters in Business Administration

v  Bachelor of Science Information Technology

v  Diploma in Business Administration – Accounts Major

v  Certificate in Business Administration

v  Certificate in Microsoft Office

v  Certificate of Merit in Management and Leadership Skills for First Time Supervisors and Managers

v  Certificate in Leadership Development & Change Management for Senior Supervisors

v  Certificate of Completion in Performance Management and  Airport Safety


Reference:                    References furnished upon establishment of mutual interest