Sheena Social Service Worker



65 Emmett Ave, Toronto, On M6M-2E5; Phone #: 416-732-0229;

Email:[email protected]

A dynamic self-motivated and passionate Social Worker with over 5 years’ experience providing exemplary services to diverse clientele. Specializing in working with vulnerable populations; seeking a high energy level positon with the desire for high level stimulation and change.



Well-developed understanding of conceptual framework for the practice of social work, particularly crisis theory
Experienced case management skills
Advanced knowledge of community resources and intake processes and procedures
Excellent analytical and critical thinking skills which facilitates ability in investigation with high level assessment skills
Developed ability to work co-operatively within many teams and to elicit co-operation from others
Possess strong interpersonal skills conducive to successful working relationships both in consultation and jointly with other professionals
Strong ability to communicate effectively which adheres to problem solving and conflict resolution
Possess strong time management and organisational skills with the ability to work independently taking responsibility for given workload
Possess strong crisis intervention and de-escalation skill
Well-developed ability to be decisive and effective working under pressure
Strong attention to detail
Developed ability to work form a Harm Reduction and Recovery based perspective
Continuously working from an anti-racism/anti-oppressive/anti-discriminatory practice

Proficient in MS Excel, Word, PowerPoint, Project and Outlook


Toronto, On

Intensive Case Management Follow-Up Support                                            October 2016- Present

Accept client referrals from the City’s coordination team
Participate in the client transfer process as outlined by the City
Provide responsive, client-centered Follow-Up Support Services to help clients stabilize their housing and connect to community-based supports and services
Develop and monitor an individualized case management plan for each client
Provide rehousing supports and assistance where the tenancy cannot be sustained
Complete and regularly update an assessment of housing-related support needs to provide referrals to a wide array of community-based supports, services and programs based on clients goals, needs and choices
Support participants in the program to complete individualized case plans that focus on housing stabilization
Provide wrap-around case management supports and liaising/mediation with landlords to stabilize housing
System navigation and referrals to a wide array of community-based supports, services and programs based on clients goals, needs and choices
Identify, trouble-shoot and resolve issues as they arise during implementation of the project
Record best practices and collect data for evaluation purposes
Use a housing first approach consistent with the service model when implementing the program
Participate in staff training and orientation
Participate in joint meetings with program housing workers and clients to ensure a smooth transfer after clients have secured permanent housing
Maintain client records professionally and confidentially in accordance with organization standards
Develop and monitor case management plans including crisis plans for each client


Toronto, On                                                                                                       June 2013-Present

Relief Case Manager

Maintain and preserve professional rapport with diverse clientele in order to provide on-going support and service delivery


Manage individual clients’ cases, assessing, monitoring and following up with clients through referrals to assist clients with social assistance, housing, counseling, education, job search and numerous support groups
Advocate on behalf of clients for social services, medical and legal issues
Sustain case documents for women facing issues of homelessness, mental health, addiction, abuse, poverty, immigration issues and domestic violence
Respond and deliver crisis counseling one on one as well as via telephone
Provide counseling and case planning with clients based on a client centered approach conducive to where the client is at
Maintain and preserve the overall safety of the hostel through bed checks .etc. during late hours of the night – to early hours of the morning
Respond to emergency situations involving clients by accessing the situation, presenting and implementing solutions.
Implement service plan and conduct ongoing assessment of client protection issues
Provide up to date community referral programs and services
Prepare and maintain reports on each client in regards to intake and case management plan
Deliver outreach to drop in clients when needed
Prepare and maintain reports on each client ;case notes, referrals and discharges through information system (SMIS)
Implement and focus on a positive team work environment
Work in and encourage team atmosphere environment based on a ARAO framework
Children’s Aid Society (Student Placement/Volunteer)

Toronto, On                                                                                                October 2011- Present

Volunteer Service Coordinator/Family Service Worker

Support volunteer coordinator and carry out assessments, assist with the development of plans for families and children in care.

Assisted with volunteer recruitment, selection, interviews and orientation
Assisted with organization and volunteer training/information sessions
Coordinated meetings, agenda preparation, document reporting, meeting venue, meeting invites, etc.
Assisted with conducting child protection investigation
Initiated a relationship with child(ren)and families to facilitate assessment, responses and reduce potential risk to child(ren)
Scheduled, conducted and documented access visits following CAS guidelines
Conduct an assessment of physical, mental, emotional and social needs of child(ren)
Facilitate ongoing contact with child and family members
Provide support to child(ren) and intervene in crisis situation
Prepared recording of case information including family case histories, correspondence and legal forms
Always deliver services through CAS anti-discriminative/ anti-racism/anti-oppressive framework

Social Service Worker Immigration & Refugee Honors Diploma                                                                                                          Seneca College, Toronto, On                                                                       Sept 2010- April 2012


Bachelor of Arts Degree in Sociology

York University, Toronto,On                                                                        Sept 2012- Oct 2014




WHMIS, First Aid and CPR
Advanced Case Management
Crisis Response and management
Motivational Interviewing
Responding Effectively to Clients who Experience Complex PTSD and Developmental Trauma
Anti-Racism/Anti Oppression Framework
AODA Training
Harm Reduction
Customer Service