SHEILA MAE TING HEBRON​
Blk 11 Upper Herbabuena Street, Gordon Heights

Olongapo City, Philippines

Contact Number:   0915-338-6865

E-mail: [email protected]

OBJECTIVE: To obtain a rewarding opportunity on your establishment and be able to ​          perform and become an effective worker in the field of hospitality services.

PERSONAL INFORMATION

DATE OF BIRTH:  May 12, 1990

BIRTHPLACE: Olongapo City

HEIGHT:  162 cm

WEIGHT: 110 lbs

MARITAL STATUS:  Single

NATIONALITY:  Filipino

QUALIFICATION:

CERTIFICATE OF ELIGIBILITY

CIVIL SERVICE LICENSE

(HONOR GRADUATE)

APRIL 16, 2010

EDUCATIONAL BACKGOUND

​TERTIARY​SAINT LOUIS UNIVERSITY

​Baguio City

Bachelor of Science in Hospitality and Tourism Management

Major in Hotel, Resort and Restaurant Management

(BS HTM HRRM)

GRADUATE WITH HONORS  AS “CUM LAUDE”

​S.Y.  June 2006 – April 2010

​

SECONDARY​SAINT JOSEPH COLLEGE

​Olongapo City

​S.Y.  June 2002 – April 2006

​

PRIMARY​SAINT ANNE ACADEMY

​Olongapo City

​S.Y.  June 1996 – March 2002

EMPLOYMENT BACKGROUND:

STORE SUPERVISOR (STORE HEAD)

THE TRAVEL CLUB HARBOR POINT – SUBIC BAY

PRIMER GROUP OF COMPANIES

Primer Star Center

Malate, Manila  Philippines

MARCH 20, 2012 – SEPTEMBER 30, 2018

Store Description:

The Travel Club is a premier concept store for travel bags and luggage which carries an impressive number of top-of-the-line brands from all over the world.

Job Descriptions:

• In-charge on the overall operation of the store and the employees that work within. Making sure it runs smoothly, orderliness, cleanly and meet sales target.
• Operating the cash register and handling cash transactions with customers. Receive payment by cash, check, credit cards, vouchers, or automatic debits.
• Developing store strategies to raise customers’ pool, expand store foot traffic and optimize profitability.
• Plan the daily schedule of the employees, meeting sales goals by training, motivating, mentoring and providing feedback to the store staff.
• Controlling costs and losses, making sure stocks are in proper working order. Create and maintain budget if necessary.
• Ensuring high levels of customer satisfaction through excellent service.
• Deal with all issues that arise from staff or customers.
• Propose innovative ideas to increase market share.
• Maintain outstanding store condition and visual merchandising standards.
• Complete store administration and ensure compliance with policies and procedures.
FRONT OFFICE CASHIER

KAMANA SANCTUARY RESORT AND SPA

Nabasan Beach, Ilanin Forest, West District

Subic Bay Freeport Zone

FEBRUARY 28, 2011 UP TO MARCH 20, 2012

Job Descriptions:​

• Responsible for checking guests in and out of the hotel. Register the guests when they come in, also assign rooms, and issue room keys, and collecting payments from guests.
• Post all guest charges such as long distance telephone, laundry, restaurant to the guest folios as soon as they are received.
• Encash foreign currency for guests in accordance with relevant rules and regulations.
​

FRONT OFFICE CLERK

VISTA MARINA HOTEL AND RESORT

Blk 3 Lot 2 Moonbay Marina, Waterfront Road,

Subic Bay Freeport Zone, Philippines

APRIL 11, 2010 UP TO FEBRUARY 27, 2011

Job Descriptions:

• Ensure the guests receive the best customer service from start to finish. This includes providing guests with efficient and accurate transaction processing, promoting and selling of the company’s products and services on a daily basis.
• Answering incoming calls, making reservations over the phone, greeting and directing guests, as well as staff.
• Responding to guest complaints, service issues and other general questions or concern as appropriate.
TRAININGS AND SEMINARS:

TRAVEL MASTER TRAINING PROGRAM

ACADEMY FOR PROFESSIONAL EXCELLENCE

MANILA

February 2016

STORE MANAGEMENT TRAINING PROGRAM

ACADEMY FOR PROFESSIONAL EXCELLENCE

MANILA

August 2012

CHARACTER REFERENCES:

MR. RYAN C. FELICIANO

Cluster Sales and Operations Head

Primer Group of Companies

Mobile Number: 0917-578-4081/ 0923-316-9146

MR. LYNDON NOEL LUCERO

Store Head

Primer Group of Companies

Mobile Number: 0977-093-8126

KRITZIA I. SOBREPEÑA

HR Assistant

Subic Bay Marine Exploratorium

Mobile Number: 0956-740-3597

​I, hereby attest that the above information are true and accurate to the best of my knowledge and believe.

SHEILA MAE T. HEBRON

​           ​                              ​       Applicant​