SHEKAINAH BANDARLIPE DE GUZMAN

#38 Llanera St. Afpovai, Western Bicutan,Taguig City• [email protected] • (63+) 956.912.0143

PROFESSIONAL EXPERIENCES

AMAYSIM PHILIPPINES

CLICK ENERGY
CUSTOMER SERVICE REPRESENTATIVE August 2018 – Present

o Provide front-line support to Electricity, Gas and other payment options
o Provide explanations regarding Electricity & Gas Account end to end process
o Provide explanations regarding Electricity & gas bill

SALMAT SERVICES INC.

TRANSURBAN, AUSTRALIA
CUSTOMER SERVICE REPRESENTATIVE (ESCALATIONS AGENT) August 2015 – October 2016

o Accept escalation calls from Streamline and Academy Bay agents
o Provide real-time support to tenured and novice agents
o Escalations Team POC for Support Schedule and other basic administrative tasks

TATA CONSULTANCY SERVICES

NATIONSTAR MORTGAGE
CUSTOMER SERVICE REPRESENTATIVE April 2015 –August 2015

o Provide front-line support to mortgagee and other payment options
o Provide explanations regarding mortgage end to end process
o Provide updates on the mortgage accounts and escrow balances

SITEL, BAGUIO CITY

HORIZON BLUE CROSS
CUSTOMER SERVICE REPRESENTATIVE January 2014 – January 2015

o Confirm policy holder benefit coverage and balances
o Approved medical procedures and coverage

SEARS ONLINE SHOPPING – SEASONAL ACCOUNT
CUSTOMER SERVICE REPRESENTATIVE October 2013 –January 2014

o Confirm online orders and process payments over the phone
o Provide customers with step-by-step process for online purchases
o Process warranty claims and merchandise replacements

TRAININGS RECEIVED

Escalations Management – Salmat Service – 2016

Advance Customer Service Skills – Salmat – 2016

The Fish Philosophy – 2016

EDUCATIONAL BACKGROUND

Graduate
Bachelor of Medical Laboratory Science
UNIVERSITY OF LUZON – DAGUPAN CITY

CERTIFICATIONS:
Internship Training
Region Medical Center, Dagupan City

Phlebotomy Seminar & Workshop – 2017

Phlebotomy Training– 2018

Blood Donor Selection and Screening – 2018

PROFESSIONAL REFERENCES

Geram Abbu (Salmat – Business Support Operations Analyst (Former Trainer) 0917 6127710
Josefa Ponce (Salmat – Team Leader) 0917 536 9214

~ Other documents available upon request ~