Sheldon R Graham
Montpelier Dist.
Anchovy P.O.
St. James
Phone : 1876- 374-6591
E-mail : [email protected]

Objective
To be invited in your organization to work hard and do the task put before me.

Education
2005-2008
Green Pond High

2009 and 2013
Kenilworth HEART Academy

Awards
Green Pond High
Data Entry Clerk Certification Level 1
Information Technology (CXC) Range 2

Kenilworth HEART Academy
Computer Repair Certification (NVQ-J) Level 2
System Administration Diploma

H.C.I.T
Network Engineering (NVQ-J) Associate Degree

U.C.C
Information Technology Bachelor’s Degree (currently doing)

Work Experience
2 Years at Discount World as a Sales Representative
Duties:
• Assist walking customers to find what they want in terms of clothing
• Cleaning the store at the end of the day

6 Years and counting doing my own work outside of my 9 to 5 as a mobile Technician
Duties:
• Repair and build computers both laptop and desktop
• Network cabling and setting up a small LAN network for store and school
• Setting up maintenance schedule for computer and network devices
• Active directory installation and maintenance
• Video editing, Photoshop work, Videographer, and Camera man.

1 Year and 3 Months at Sunset Beach Resorts & Spa in the Cost Control Department
Duties:
• Working in the storeroom my job was to provide goods to the kitchen and the bars according to their orders
• Do a full inventory of the storeroom monthly and weekly
• Doing a daily food and beverage report that shows the total consumptions for each day and e-mails it to the hotel owner, head chief, bar manager and hotel manager.
• Receive the diesel and dry food for the hotel

March 10, 2014 to July 31, 2015 at ADS Global as a System Technician Supervisor/system admin
Duties:
• Ensure that the computer systems that are on the production floor are in fully working order
• Ensure that my team of technician are doing what they are supposed to do and double checking their work to be sure that it is done correctly
• Typing up the weekly shift for my team and e-mail it to workforce and accounts department
• Remote into to servers locally and overseas to ensure that the backup services are running as if should and as for the once that are not backing up fun them manually and report the problem to the system administrators
• Work alongside the system administrators in installing OS on the servers like Linux, windows 2008,2012
• Adding new users to the active directory and resetting passwords as requested for agents and admin staffs.
• Ensuring that all the PCs are added to the domain

February 12, 2018 to present at Decameron hotel as a IT support
Duties:
• Ensure that the firewall is up and running (fortinet).
• Check and monitor the ISPs.
• Create/edit/delete users in active directory and all the other programs that the company uses day to day for all three properties in Jamaica.
• Using the Helpdesk platform to assist end user with various issues.
• Check and Maintain all the WIFI access points, cameras and phones on property
• Check and ensure that all servers are working
• Ensure that the antivirus on all computers is up to date and the weekly scan is being done
• Ensure that all the company phones and laptops are accounted for and properly signed out to staff

Special Skills

System Administration skills, Excellent Network engineering skills, Cisco Switch and Router Programing, Basic Programming skills JAVA and C++, Experienced Inventory and accountability skills, Team Player, Strong people person skills, Work well with teams and also on my own initiative, experienced working as a supervisor and a very hard and smart worker.

Volunteer Work
60 Hours
Dave’s Carpentry Shop

2 Weeks
Unity Repertory School
Lab Technician

References
Mir Robert Daley
Network administrator
ADS Global
# 1 (876) 276-2095

.